15 years helping Israeli businesses
choose better software

What Is Paycom?

Paycom provides user-friendly HR and payroll technology to enhance the entire employee life cycle, all in a single software. From onboarding and benefits enrollment to talent management and more, Paycom streamlines processes, drives efficiencies, increases data integrity and gives employees power over their own HR information through a self-service app. Cloud-based convenience streamlines processes among employees, managers and HR by seeing analytics on headcount, turnover, overtime and more.

Who Uses Paycom?

Paycom's single-application software helps companies automate and streamline payroll and HR processes, simplifying the employee life cycle.

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Reviews of Paycom

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joe
Joe
Director of HR, Payroll, Accounting in US
Verified LinkedIn User
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Paycom Review

5.0 3 months ago

Pros:

I like the quick responses from the Account Manager and Dedicated Specialist most.

Cons:

A lot of custom reports for data need to be purchased separately from what is included in the costs.

Paycom Response

3 months ago

Joe, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that we have met your expectations.

Caroline
HR Director in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good Software , Bad customer service

4.0 2 months ago New

Pros:

The platform itself is very good and easy to navigate. I have worked with every platform out there and Paycom is one of the easiest to use. It's intelligent and compliant with ACA and taxes. The user side is also very easy to navigate for our employees

Cons:

There is never anyone to help me when I need help. our representative would change all the time and were never available when I needed real help

Paycom Response

2 months ago

We're happy to hear you're enjoying our product, Caroline! Paycom's goal is to provide excellent customer support and we'd like to help. Please contact us at [email protected], and a team member will reach out.

Marissa
Complicated software in US
Individual & Family Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Don’t waste your time + money

3.0 2 months ago New

Comments: Hated it. Glad we stopped using it. Waste of time. Waste of money. Still paying for some of the issues.

Pros:

I liked the initial training with a REAL person to understand how to use the program. The initial contact person was easy to get a hold of, available by text, etc.

Cons:

There was TOO much in Paycom. And too many things that were unnecessary. I feel like I paid for a full program that I only needed a basic version of. Having to deal with wire transfers was a pain and expensive. The many steps just to complete payroll was daunting as well.

Paycom Response

2 months ago

Marissa, our goal is to improve the employee experience and deliver top-tier service to all of our clients. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. We value your partnership and would like to learn more about your experience. Please reach out to our team at [email protected], and someone from our team will be in touch.

erin
VP, HR in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Happy Paycom User

5.0 3 months ago

Comments: Overall a great experience and am really happy we made the transition to Paycom last year.

Pros:

The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.

Cons:

Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.

Paycom Response

3 months ago

We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!

Debralynn
Controller in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Review of the newly implemented Paycom system

5.0 2 weeks ago New

Comments: From sales, to purchase to implementation and go live it remains a great experience.

Pros:

The reporting package is above and beyond. The tracking feature has enhanced our reports exponentially.

Cons:

The multiple authentications to log in and repeat phone calls.

Paycom Response

2 weeks ago

We're thrilled to hear your Paycom experience has been great from start to going live. We appreciate your partnership and thank you for the 5-star review!