---
description: Get detailed information about Contivio usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Contivio Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Contivio](/software/130559/contivio-contact-center)

# Contivio

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> Contivio.com's Contact Center enables users to extend  CRM capabilities while maximizing their multi-channel communication needs.
> 
> Verdict: Rated **3.4/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Contivio?

Given our extensive blended footprint, we do not focus on specific verticals. In saying that, we tailor our software around CRM users, so generally aim to on-board CRM -based teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.4/5** | 16 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support Software | 3.7/5 | Based on overall reviews |
| Value for Money | 3.3/5 | Based on overall reviews |
| Features | 3.3/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Contivio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Seat range from $79-$99 per user/month dependent on seat count.
- **Target Audience**: 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- CRM Software
- Call Logging
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Customizable Reports
- Dashboard Software
- IVR
- Interaction Tracking
- Quality Management Software
- Queue Management
- Reporting/Analytics
- Third-Party Integrations
- Workforce Management Software

## Category

- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Sales Tracking Software](https://www.capterra.co.il/directory/32744/sales-tracking/software)

## Alternatives

1. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1005 reviews)
2. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (832 reviews)
3. [Agile CRM](https://www.capterra.co.il/software/135148/agile-crm) — 4.1/5 (526 reviews)
4. [Efficy CRM](https://www.capterra.co.il/software/149894/efficy-crm) — 3.9/5 (91 reviews)
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews)

## Reviews

### "Instant NetSuite Pop-Ups and Fast Support Make Calls Smoother" — 5.0/5

> **Julia** | *1 October 2026* | Veterinary Software | Recommendation rating: 10.0/10
> 
> **Pros**: The screen pop that pulls up a customer’s NetSuite account as soon as a call comes in has been a huge time-saver and helps keep day-to-day operations running smoothly. The ability to also have all calls recorded and reviewed is a great tool from a customer service and satisfaction perspective.
> 
> **Cons**: I’ve run into occasional crashes, daily re-authentication, and a mobile app experience that feels less smooth than the desktop version, plus some headset connection issues that required support
> 
> Overall, I am very happy with my Contivio experience. The app makes my day-to-day operations move much more smoothly and it allows us to elevate the customer experience.

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### "Not streamlined software" — 2.0/5

> **Kimberly** | *1 October 2026* | Pharmaceuticals | Recommendation rating: 3.0/10
> 
> **Pros**: The integration with Netsuite is nice for customer service functionality. When it works properly it provides a seamless customer experience.
> 
> **Cons**: Logging into multiple places every day and implementation was so difficult. It was much more difficult for users with external VOIP vs soft phones.
> 
> The texting feature is extremely outdated. Having to log into desktop app, chrome extension and phone every day is cumbersome. It is not a user friendly software. Implementation was very difficult especially with tech support located on the west coast. They were not ready to start trouble shooting implementation issues until about 3-4pm eastern time.

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### "User Friendly and Data driven system" — 4.0/5

> **Liz** | *2 October 2026* | Veterinary Software | Recommendation rating: 8.0/10
> 
> **Pros**: Love the reporting capabilities with our company's CSAT scores. Support is very helpful and quick to resolve all questions and customize our call flows.
> 
> **Cons**: Texting capabilities, but we have been told that there is a new version that is coming out shortly which will improve the platform.
> 
> We have used 2 other phone systems in my time at my company and this is by far the best user friendly system that also integrates with Netsuite. The support team is helpful, and the reporting gives us much more data so we can train our team and understand our true call volume.

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### "Contivio - White Labs" — 5.0/5

> **Melanie** | *4 October 2018* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down\!
> 
> **Cons**: It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.

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### "Reliabe and Digital Call Center Approach" — 5.0/5

> **Pius** | *24 April 2024* | Media Production | Recommendation rating: 9.0/10
> 
> **Pros**: Contivio Contact makes the right call recording, and it ensure various processes are well handled.
> 
> **Cons**: Contivio Contact delivers a concrete plan in making all the call solution immediate.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/130559/contivio-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/130559/Contivio-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/130559/contivio-contact-center> |
| en-AU | <https://www.capterra.com.au/software/130559/contivio-contact-center> |
| en-CA | <https://www.capterra.ca/software/130559/contivio-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/130559/contivio-contact-center> |
| en-IE | <https://www.capterra.ie/software/130559/contivio-contact-center> |
| en-IL | <https://www.capterra.co.il/software/130559/contivio-contact-center> |
| en-IN | <https://www.capterra.in/software/130559/contivio-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/130559/contivio-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/130559/contivio-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/130559/contivio-contact-center> |
| fr | <https://www.capterra.fr/software/130559/contivio-contact-center> |
| fr-BE | <https://fr.capterra.be/software/130559/contivio-contact-center> |
| fr-CA | <https://fr.capterra.ca/software/130559/contivio-contact-center> |
| fr-LU | <https://www.capterra.lu/software/130559/contivio-contact-center> |

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