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SaaSquatch
What Is SaaSquatch?
SaaSquatch is a loyalty, referral and rewards platform helping B2C and B2B companies across industries such as SaaS, Finance, Media, Telecom, and other online businesses grow through advocacy marketing. Some of the world’s most innovative and renowned brands use SaaSquatch to reward their customers, build loyal communities, and accelerate revenue growth.
Who Uses SaaSquatch?
Customer-centric, B2B and B2C mid-market and enterprise brands looking to build a loyal community of advocates to grow and protect revenue through referrals.
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SaaSquatch
Reviews of SaaSquatch
Makes it simple to create a network effect
Comments: I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.
Pros:
- Ability to add/create multiple programs and run them simultaneously - Ability to create and configure a program to meet your needs - Well supported API docs - Helpful and knowledgeable support staff - Great tracking and analytics/reporting - Easy to use admin UI - Company listens to feedback and values it
Cons:
- Integration was straightforward and easy with SQ's documentation - The specialize in Referral Programs and have all the necessary features to create and scale it
Since some recent features/updates, it's better now
Pros:
locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.
Cons:
there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.
Excellent customer service
Comments: Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.
Pros:
It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!
Cons:
That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.
SaaSquatch Response
8 years ago
Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.
Overall, it has felt a bit limiting at times, but for the price, we are getting what we need.
Pros:
Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.
Cons:
Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.
SaaSquatch Response
7 years ago
Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.
Very good referral platform
Comments: We replaced the existing tool with Saasquatch. Customer service is great
Pros:
Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms
Cons:
Some email actions are the best. May need additional email marketing tools to send communication to users