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What Is LeadDesk?

LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.

Who Uses LeadDesk?

LeadDesk is built for Contact Centers handling a high volume of customer contacts in In/Outbound Sales or customer service. We serve companies from 1-2 agents to large scale enterprises.

LeadDesk Software - Real time dashboards
LeadDesk Software - Efficient inbound
LeadDesk Software - Omnichannel inbound
LeadDesk Software - Customizable reporting

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Reviews of LeadDesk

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
15%
Stella
Stella
Sales agent in Sweden
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My LeadDesk way

5.0 3 weeks ago New

Comments: I am very happy to use it! I use it every working day.

Pros:

Fast accessibility. Soft layout with easy-to-look-at features.

Cons:

No real good way to treat me returning to customers, and to notify me about it.

Verified Reviewer
Verified LinkedIn User
Human Resources (HR) Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple, fast and great functionalty

5.0 5 years ago

Comments: My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Pros:

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons:

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

LeadDesk Response

5 years ago

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Markus
Marketing Director in Germany
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Call Center solution

4.0 5 years ago

Comments: Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros:

It´s easy to use, especially the address import

Cons:

Nothing, everything works fine. Even the support is working

Phiel Daniel
Casino in Philippines
Hospitality, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple and reliable solution

5.0 3 years ago

Comments: Overall its a good experience.

Pros:

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Cons:

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

LeadDesk Response

3 years ago

Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to [email protected] so I can pass on the information to our product team? All the best, Sebastian from LeadDesk

Simab
CEO in Norway
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Super easy to use and great customer care

5.0 5 years ago

Comments: We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Pros:

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons:

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.