Who Uses Acuity Scheduling?

Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the world's friendliest online scheduling software.

What Is Acuity Scheduling?

Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

Acuity Scheduling Details

Acuity Scheduling

http://www.acuityscheduling.com

Founded 2007

Acuity Scheduling video
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Acuity Scheduling pricing overview

See pricing plans

Acuity Scheduling has a free version and offers a free trial. Acuity Scheduling paid version starts at US$15.00/month.


Starting Price

US$15.00/month See pricing details

Free Version

Yes

Free Trial

Acuity Scheduling deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Webinars
  • Documentation

Acuity Scheduling Features

  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
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  • Staff Management
  • Time Tracking

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Acuity Scheduling Alternatives

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Acuity Scheduling Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.6
Customer Service 4.7
Features 4.7
Value for Money 4.7

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Rashidat O.
CEO
Individual & Family Services, Self Employed
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/10/2019

"Checks all my boxes"

Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros: I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons: I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

  • Reviewer Source 
  • Reviewed on 21/10/2019
Nea D.
Owner
Professional Training & Coaching, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/01/2021

"One Stop Scheduling Tool"

Comments: Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.

Pros: Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

Cons: The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....

  • Reviewer Source 
  • Reviewed on 14/01/2021
Mike S.
Director
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 05/04/2020

"Unsuitable if certainty and speed are required"

Comments: The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros: The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons: Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

  • Reviewer Source 
  • Reviewed on 05/04/2020
Antoinette S.
Braider/Owner
Cosmetics, Self Employed
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/11/2020

"Free Trial Review"

Comments: Using Acuity was so beneficial for me and my upcoming business. It was simple and easy for me to use as well as my clients. It helped me to be more organized and saved so much time on both ends when it came to scheduling. I work with my hands so communicating throughout the day is not something that's always possible. Not to mention I was able to customize my own link that potential clients could click that would take them right to my scheduling page. Honestly that was the best part because I could put that link anywhere!

Pros: What I liked most about Acuity was the ability to customize almost every aspect of it. I'm in the beauty field and for me, the details are super important. I'm also a simple girl as well. I was able to make my setup simple and easy to use, but also with some pizzazz (if you know what I mean). Adding pictures, using different colors and different fonts really allowed me to customize my scheduling page exactly how I wanted.

Cons: What I liked least about Acuity honestly was the calendar display on my mobile device. It only showed appointments by the day and not a glance into the entire week or month, which is vital for me. I'm not quite sure if i just never figured out how to change it or it's just not a feature.

  • Reviewer Source 
  • Reviewed on 15/11/2020
Stavros S.
Wedding Officiant
Events Services, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/11/2020

"Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform"

Comments: My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.

Pros: The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial. The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

Cons: The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

  • Reviewer Source 
  • Reviewed on 12/11/2020