Jobber

Jobber is the BEST

Comments: I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros:

-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.

Cons:

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Good Software.....Greedy Management

Pros:

I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.

Cons:

I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.

A CRM built for the needs of home services!

Comments: Overall Jobber is very good. The customer support is friendly and knowledgeable but obviously lack any real input from customers to the devs.
For the most part, they have wrapped up almost everything, but there are a few rough edges that need to be addressed. That said, I have not found a better CRM for home services.

Pros:

Quotes are easy Collect a deposit Keep cards on file Ease of Scheduling Good mobile app

Cons:

Unable to give partial returns through Jobber Payments Need more environmental variables Better API More triggers in Zapier Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.

Repeatedly EXPLOITED our goodfaith

Comments: Small, team - over stretched and unskilled.

Pros:

They were fast to get us onboarded, via calls and remote video conferencing

Cons:

They repeatedly contacted my staff/subcontractors of which we have 30+ that all possess sought after skillsets within our hearing and insulation industry in the UK about trial ending. HOWVER THE WORST PART ... They have emailed all of my subcontractors who work in some instances for my competition.... Asking them to invite a friend to jobber. This is a blatant circumvention of the service offered and a direct and immediate financial impact on my business.

Jobber fits most needs for service/field type scheduling work

Comments: Great experience and would recommend it for most companies who utilize field/service type staff that requires trips to properties. Very easy to use for office staff and mostly easy to use for field staff.

Pros:

- Easy to deploy - Syncs with Quickbooks - Many views to view work with filtering options - Ability to limit worker's capabilities - Ability to allow customers to request work - Ability to send quotes/invoices (though we used QB for this) - Scheduling was a breeze

Cons:

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle - Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.