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What Is Verizon Connect?

Verizon Connect provides business customers with the insights and intelligence needed to optimize their operations and drive growth. Through a cloud-based, end-to-end solution, Verizon Connect accurately measures a user's fleet's performance, uncovers hidden costs and opportunities for improved efficiency, while empowering them to better manage service with real-time alerts and reports.

Who Uses Verizon Connect?

Designed for business fleets of all sizes

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Reviews of Verizon Connect

Average score

Overall
3.2
Ease of Use
3.4
Customer Service
2.7
Features
3.2
Value for Money
2.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Cindy
Cindy
Closeout Specialist & HR Administrator in US
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It's one of the best purchases our company ever made.

5.0 6 years ago

Comments: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Destiny
Bartender in US
Food & Beverages, Self Employed
Used the Software for: 2+ years
Reviewer Source

One call away

5.0 2 months ago New

Pros:

The service is perfect… signal is always strong

Cons:

Actually there’s not a thing I dislike about Verizon

David
David
Managing Director in Australia
Verified LinkedIn User
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Exceptionally dissappointing - Verizon Connect (Multiple Contracts)

3.0 2 months ago New

Comments: Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices

Pros:

Vehicle Tracking system worked well, online system was suitable for Company requirement

Cons:

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Nathalie
Fleet Manager in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Can't go a day without Verizon Connect

5.0 2 months ago

Comments: I absolutely love Verizon Connect. It is very sophisticated and every fleet department should have it.

Pros:

I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well.

Cons:

Nothing. I couldn't imagine managing my fleet without it.

Marcos
Shop manager in US
Automotive, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Navigation efficiency

5.0 last month New

Comments: Improvement in communication on and off the road. Making my drivers a lot more efficient

Pros:

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Cons:

There's nothing I like least I could go on about the most