Brightpearl

Who Uses Brightpearl?

Brightpearl is ideal for multichannel retailers of finished goods trading trading $1M or above, or those that expect to be in the next 12 months

What Is Brightpearl?

Brightpearl is a Digital Operations Platform, designed specifically for retail business models. Tightly integrated to all of your sales channels, Brightpearl provides a robust infrastructure to centralize and automate all your critical post-purchase operations, including inventory, order management, warehousing, fulfillment, shipping, purchasing, accounting, supplier management, POS, CRM, and retail business intelligence.

Brightpearl Details

Brightpearl

http://www.brightpearl.com

Founded 2007

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Brightpearl pricing overview

Brightpearl does not have a free version.


Starting Price

Not provided by vendor

Free Version

No

Brightpearl deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Brightpearl Features

  • API
  • Access Controls/Permissions
  • Accounting Software
  • Accounts Payable Software
  • Accounts Receivable Software
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
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  • CPA Firms
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  • Expense Claims
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  • Financial Management Software
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  • Fixed Asset Management Software
  • For Government
  • Fund Accounting Software
  • General Ledger
  • Income & Balance Sheet
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Nonprofits
  • Order Management Software
  • Payroll Management
  • Project Accounting Software
  • Project Management Software
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Sales Tax Management
  • Status Tracking
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  • Workflow Management Software

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Brightpearl Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.3
Customer Service Software 4.4
Features 4.2
Value for Money 4.3

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James J.
Managing Director
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/10/2020

"I cannot recommend Brightpearl enough!"

Pros: I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Cons: I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Vendor Response

by Brightpearl on 06/11/2020

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 30/10/2020
Nick E.
owner
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    2 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 27/10/2020

"A work in progress"

Comments: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pros: Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Cons: The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Vendor Response

by Brightpearl on 30/10/2020

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

  • Reviewer Source 
  • Reviewed on 27/10/2020
Ellie M.
Marketing & Design Manager
Retail, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/04/2021

"Excellent, intelligent platform"

Comments: An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital.

Pros: The abilities and reporting involved with controlling stock and orders

Cons: We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements.

Vendor Response

by Brightpearl on 30/04/2021

Hi Ellie,

Thank you so much for sparing the time to review us.

It's great to hear that you've been able to get such insights to help your growth!

Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it.

Thanks again,
Tom (Brightpearl)

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/04/2021
Frankie O.
Vice President
Logistics & Supply Chain, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support Software
    1 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/08/2017

"Frustrated"

Comments: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros: I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons: I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Vendor Response

by Tom on 23/09/2017

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 08/08/2017
Nicky S.
Director
Wholesale, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/04/2021

"Great software"

Pros: Stock control is the most impactful and helpful

Cons: The add ons which are required such as automation

Vendor Response

by Brightpearl on 30/04/2021

Hi Nicky,

Thank you for your review of us, we really appreciate it.

It's fantastic to hear that you're finding so much value in our stock management functionality.

On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?

Thank you again, for the review.

Tom (Brightpearl)

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 28/04/2021