Who Uses YouTrack?

Companies and teams from all other the world. Interface is translated to 10+ languages. Companies and teams from startups to 1000+, IT and non-IT. A range of industries and roles within companies.

What Is YouTrack?

Developed by JetBrains. YouTrack is a tool to manage your projects, configure agile boards, use reports and Gantt charts, dashboards and time tracking. Track tasks and issues, support customers requests, plan sprints and releases, create workflows, and never force your process to fit the limits of a tool again! YouTrack speaks your language, supports markdown and emoji-reactions. YouTrack is flexible enough to follow your exact process! Cloud or Standalone. Free for 10 users.

YouTrack Details

JetBrains

http://www.jetbrains.com

Founded 2000

YouTrack Pricing Overview

YouTrack has a free version and offers a free trial. YouTrack paid version starts at US$5.00/month.

Starting Price

US$5.00/month
See pricing details

Pricing Details

10 users free. 5 USD per user per month discounted with # of users growth.

Free Version

Yes

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

YouTrack Features

Bug Tracking Software
Audit Trail
Backlog Management
Collaboration
Task Management
Ticket Management
Workflow Management
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
Collaboration Tools
Dependency Tracking
KPI Monitoring
Milestone Tracking
Multi-board
Prioritization
Project Planning
Roadmapping
Supports Scrum
Task Management
Time Tracking
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Budgeting
Change Management
Collaboration
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Reporting/Analytics
Requirements Management
Resource Management
Task Management
Time & Expense Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

YouTrack Reviews

Showing 5 of 37 reviews

Overall
4.4/5
Ease of Use
3.9/5
Customer Service
4.5/5
Features
4.4/5
Value for Money
4.7/5
Dayne E.
Customs Compliance Specialist
Logistics & Supply Chain, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/04/2019

"YouTrack helps keep projects on track"

Comments: The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros: The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it. That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons: I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

  • Reviewer Source 
  • Reviewed on 12/04/2019
Silvio B.
Software developer
Computer Software, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/08/2019

"Probably the best tool for task tracking"

Comments: Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs

Pros: I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.

Cons: I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!

  • Reviewer Source 
  • Reviewed on 17/08/2019
Verified Reviewer
Digital Content Manager
E-Learning, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/06/2020

"Excellent tool for tracking product development projects"

Comments: We are using it to communicate with our overseas development team in order to complete work on our digital learning platform. We use it to track features, bugs, and other user stories, and discuss those stories with the team. It has proven invaluable for this project since we are using an Agile sprint methodology.

Pros: I like the ability to see Agile Boards related to our product sprints. I like being able to add screenshots or videos of bugs easily for our development team to use. I like that if I forget to save my work on a task, when I come back to the task my work is auto-saved and available to continue working on, even if I closed my browser.

Cons: It would be nice if the feature for a particular task was automatically added to a sprint when a sub-task of that feature was added to the sprint. Right now we have to tag the sprint manually for every feature.

  • Reviewer Source 
  • Reviewed on 17/06/2020
Verified Reviewer
Data Analysis
Civic & Social Organization, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 21/08/2018

"Holds great promise , allows you to stay on top of things, but leaves a few things wanting"

Comments: Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops.
The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed.
Everybody at our company loves this product.

Pros: compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going.
The interface is intuitive and helps keep sprints clean and organized.
Performance is good as long as the setup has been done properly, else you will experience lags.
Best for small teams which don't want to deal with the complexities of using JIRA.
Pricing is based on storage so that is really very helpful.
you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons: Not cons per say but
1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag.
2. The url is rather long: mycompanyname.myjetbrains.youtrack.com
3. Comment boxes under tickets look rather medieval.

  • Reviewer Source 
  • Reviewed on 21/08/2018
Juan carlos R.
2D Technical artist and Art manager
Computer Games, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/03/2019

"Best solution for project management"

Pros: -Easy to use
-Web based
-Free for less than 5 people
-Not really expensive on the next point (15 users)
-Able to add cards to backlog
-Custom status pointers
-Sprints are super easy to create and automatically brings the unresolved issues back
-Customization of user profile
-Easy drag and drop cards on different status columns
-Can add images/files/media in cards and can add comments to the same
-Simply perfect for scrum

Cons: -Design wise is not really appealing
-Can get buggy when multiple people try moving the same card around
-Needs to be refreshed from time to time to see changes.

  • Reviewer Source 
  • Reviewed on 26/03/2019