15 years helping Israeli businesses
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What Is Genbook?

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.

Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Who Uses Genbook?

Over 22,000 successful hair, beauty and wellness entrepreneurs use Genbook to manage and elevate their businesses, winning the hearts and minds of their clients.

Genbook Software - Everything you need
Genbook Software - Online Scheduling
Genbook Software - BookNow Site
Genbook Software - Brand Reputation
Genbook Software - Secure Payments

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Reviews of Genbook

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rebecca Taylor
Rebecca Taylor
Founder in US
Verified LinkedIn User
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Like Having a Virtual Receptionist

5.0 5 years ago

Comments: I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros:

Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.

Cons:

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.

Genbook Response

5 years ago

Hi Rebecca Taylor, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

AMY
CEO,SENIOR PSYCHOTHERAPIST in US
Mental Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

5.0 4 years ago

Comments: I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros:

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons:

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Genbook Response

4 years ago

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Verified Reviewer
Verified LinkedIn User
Cosmetics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Killing my Business

1.0 5 years ago

Comments: Empty promises.

Pros:

Use to be great and worked well with Google.

Cons:

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Genbook Response

5 years ago

Hi there, Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature. Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages. We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues. Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with. Warmly, The Genbook Team

RED
owner/massage therapist in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Genbook takes care of my business

5.0 5 years ago

Comments: Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Pros:

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons:

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Genbook Response

5 years ago

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Natasha
Salon Owner in US
Cosmetics, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Thoroughly enjoy using Genbook

5.0 5 years ago

Comments: I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros:

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons:

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Genbook Response

5 years ago

Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team