18 years helping Israeli businesses
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Setmore
What Is Setmore?
Setmore is an online scheduling platform that enables businesses to connect with customers. Teams can manage all appointments through one simple, sleek calendar system and give business the freedom to grow. Bring on more customers and sharpen the brand image, while taking charge of working hours. By listing availability online, customers can self-book the desired services.
Who Uses Setmore?
Built for businesses and organizations of all sizes, nonprofits, and communities.
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Reviews of Setmore
Alternatives Considered:
Setmore for Business
Comments: I've been able to generate my return of investment within the first month and not just that be able to give value to clients in documentation and also frequent meetings.
Pros:
It's easy to program to the social media for your business or service to be able to allow clients to book time with you so you don't have to be there for them to do it.
Cons:
I can't use a custom domain and sometimes it does interfere with my clients experience because they think I work for the company.
Setmore Response
3 years ago
Hi Jared, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use for your social media platforms and that customers can book from those platforms. It's great that you think Setmore offers simplicity and doesn't need a high level of tech experience to use. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the team. Julia, Community Team
Alternatives Considered:
Easy to use, lots of integrations available
Comments: I have loved setmore enough that I have recommended and even set it up for others
Pros:
I tried multiple schedulers before deciding on Setmore for my podcast interview scheduling. There is a free version that is highly functional and does everything I need. When helping someone else build their business, I was able to use Setmore to integrate with their systems as well. The paid version is worth the price for the extras gained, such as additional payment integrations and sms appointment reminders.
Cons:
Some areas may be improved by more customization options, but I’m pretty happy with what is already possible
Setmore Response
3 years ago
Hi Keri, Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to use and appreciate all the integrations we offer. It's great that after trialing different schedulers, you chose Setmore Free as it has everything you need. We'll pass on your comments to the team. Julia, Community Team
A good, easy to use program, well-priced, but with a lot of unusual glitches
Comments:
We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.
Pros:
Ease of use. Even technologically-challenged clients do not find it daunting to book online. Configurations for appointment times, and setting individual practitioner shifts are really flexible. SMS reminders included in the price - fantastic. Customised SMS reminders are a wonderful bonus. Widget to link a booking page to our website is great.
Cons:
Glitchy. Communication...good but challenging. SMS reminders sometimes don't get sent. Recurring appointment feature does not work for our business. Duplicate customers are constantly being created, and syncing them takes time.
Excellent appointment maker
Comments: Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.
Pros:
Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.
Cons:
I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.
Alternatives Considered:
So far, so good!
Comments: So far so good. I reached out to support Via the chat feature and they were very helpful.
Pros:
It’s easy to set up and get started. I tried others for a minute and never finished
Cons:
Wish it synced with multiple calendars as I have 5. So I have to do some shifting around after people schedule an appointment; which can defeat the purpose sometime.
