PerfectMind

Who Uses PerfectMind?

Cities, recreation facilities, martial arts schools, gyms, yoga studios, schools & dance studios all trust PerfectMind to enhance their member database experience with efficient automated services.

What Is PerfectMind?

What can you get for the daily cost of your cup of coffee? How about an all-in-one software solution that makes booking, billing, and buying a breeze for your members?

PerfectMind manages all aspects of your business from members, activity registrations, online booking to registration, payments, and marketing. This powerful, easy-to-use member management software configures itself around your business and its people - not the other way around.

PerfectMind Details

PerfectMind

http://www.perfectmind.com/

Founded 2000

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PerfectMind pricing overview

PerfectMind does not have a free version but does offer a free trial.

Starting Price

Not provided by vendor

Pricing Details

There are four levels of subscription package available: Basic - up to 50 members - $125/month Plus - more than 50 members - $175/month Pro - more than 50 members, plus website - $325/month Enterprise - contact for a quote

Free Version

No

Free Trial

Yes

PerfectMind deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

PerfectMind Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management Software
  • Email Marketing Software
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling Software
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

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  • Booking Management
  • Calendar Management
  • Class Scheduling
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  • Client Portal
  • Credit Card Processing
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PerfectMind Reviews

Read all reviews

Overall rating

3.3/5
From 47 users reviews

Average score

Ease of Use 3.3
Customer Service Software 3.5
Features 3.3
Value for Money 3.3

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Verified Reviewer
Manager of IT
201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/04/2018

"PERFECTMIND has changed the GAME!!"

Comments: We have a software that encompasses retail, inventory, program registration, facility booking (with dependencies,) event rentals, membership, online and mobile booking, ticketing, accounting information, ability to merge documents, marketing tools, and reporting.

Pros: Our business doesn't have to mold around a software, with PerfectMind we can now run our business the way we want. To have such a scalable software has given our staff to increase business and create new revenue streams.

Cons: Don't migrate from old software...go in clean. There will be many efficiencies created, however, keep expectations to staff and minimal as implementation and training has to be considered for delivery.

  • Reviewer Source 
  • Reviewed on 11/04/2018
Wesley J.
Administrative Secretary
Government Administration, 1,001-5,000 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/09/2019

"PerfectMind - Modern and Easy to Use!"

Comments: PerfectMind has brought our organization into the "21st century" in terms of navigation, features, and ease of use for both our staff, and our customers. Although it has been a very short time since we've begun using the software, we're already seeing benefits with efficiency and with customer satisfaction. We look forward to implementing more of what PerfectMind has to offer.

Pros: Staff were able to pick up navigating the software very quickly, which made for simple trainings and a smoother implementation. A lot of daily processes are quicker and more efficient in PerfectMind than they were in our previous software.

Cons: The software has come across as "glitchy" on more than a few occasions. Fortunately, PM's support team is fantastic and any issues that came up were resolved.

  • Reviewer Source 
  • Reviewed on 04/09/2019
Joey J.
Owner, Head Instructor
Sports, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 20/02/2020

"Decent featured, clunky interface"

Comments: The experience was good, but there were too many concessions that I had to make, so I chose another solution with better features.

Pros: Of all the products I tried, this had the VERY BEST digital signature capture options. Either interfacing with a signature pad, using a touch screen, mouse, or even a standalone tablet, so you could 'send' the document from a regular computer, to the tablet or touch screen. It was great. The report designer worked well also allowing a lot of customization. This solution also had flexible membership options, where each memebership could have multiple payment plans. Something sorely missing from other solutions.

Cons: Ultimately, the interface was clunky, dealing with support was frustrating as there was a lot of miscommunication or misunderstanding. It took too long to navigate through various screens. There were some features (like sponsorships) that were advertised, but were missing from the Martial Arts program, but were available in the Sports and Reg program. not able to add them in.

  • Reviewer Source 
  • Reviewed on 20/02/2020
Joe P.
owner
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/06/2019

"Cutting edge for a long time"

Comments: PM was a professional service that I compared each year for many years, to other service providers. They won out for a long time.

Pros: When I first started using it, it was the best software for our limited industry. They were innovating all the time.

Cons: As time went on , and the diversified their customer market, the original market that they catered to (martial arts) was left behind for innovations. I remember some features being introduced and I would get excited about it, only to find out it was for another market of customers, and not the martial arts software users. Too bad. I was very loyal to them for 15 years.

Vendor Response

by PerfectMind on 25/06/2019

Hi Joe,

Thank you for your honest feedback. Our goal is to still innovate in the market and we have some exciting innovations that will be released in the next couple of months. Please feel free to share additional feedback with us at any time. We love to hear about the good and the bad to see how we can improve our offerings.

Thank You
PerfectMind

  • Reviewer Source 
  • Reviewed on 24/06/2019
Verified Reviewer
General Manager
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/04/2018

"Positive experience. Great customer service. Resolved issues quickly. Fantastic implementation."

Comments: An easy, effective, and accurate means of managing all components of our organization: properties, facility rentals, programs, POS etc. We have been extremely happy with the product overall. The willingness to fix issues and experiences when they do arise, is what makes PerfectMind the perfect fit for our organization. The implementation specialists go the extra mile to ensure customer satisfaction!

Pros: We use this software as our main operating system for our organization. After exploring several options, PerfectMind was selected for it's user friendly interface, reasonable pricing, and features. The implementation process was very comprehensive with support only a phone call or email away at all times. Challenges did arise and sometimes work-arounds needed to be implemented; however our PerfectMind implementation specialist was also able to find a workable solution. Our frontline team learned the system very easily and has enjoyed the transition. Our customers have also indicated that it is very user-friendly and ease to navigate.

Cons: Creating work-arounds for some functions isn't ideal; however no software will meet every single need of an organization.

  • Reviewer Source 
  • Reviewed on 18/04/2018
Read all 47 reviews

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