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Lightspeed Retail

by Lightspeed

(817) Write a Review!

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

What Is Lightspeed Retail?

This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Lightspeed Retail Details

Lightspeed

http://www.lightspeedhq.com/

Founded 2012

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Lightspeed Retail Software - Lightspeed Retail - thumbnail

Compare Lightspeed Retail with similar products

Lightspeed Retail

4.2 (817 reviews)

current software

Starting price

US$79.00/month

N/A

US$499.00/month

US$129.00/month

Free Version

Free Version No

Free Trial

Free Trial Yes

Free Trial No

Lightspeed Retail deployment and support

Support

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat

Deployment

Cloud, SaaS, Web-based
Mac (Desktop)
Windows (Desktop)
Linux (Desktop)
Chromebook (Desktop)
iPad (Mobile)

Training Software

Live Online
Webinars
Documentation
Videos

Lightspeed Retail Features

Apparel Management Software

API
Accounting Integration
Accounting Software
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Billing & Invoicing
Bills of Material
Cataloging/Categorization
Collaboration Tools
Communication Management
Customer Database
Customizable Fields
Customizable Reports
Distribution Management
Electronic Payments
Forecasting
Inventory Management Software
Inventory Optimization Software
Inventory Tracking
Invoice Management
Lifecycle Management
Materials Management
Multi-Currency
Multi-Location
Order Entry Software
Order Management Software
Order Processing
Order Tracking
Planning Tools
Price / Margin Management
Product Management Software
Production Management
Production Tracking
Purchase Order Management
Purchasing & Receiving
Real Time Data
Reporting & Statistics
Retail Inventory Management Software
Returns Management
Sales Orders
Sales Reports
Shipping Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management Software
Third Party Integrations
Warehouse Management Software
eCommerce Management

View full list of Apparel Management Software

Bakery Software

Accounting Integration
Accounting Software
Activity Dashboard
Barcode / Ticket Scanning
Billing & Invoicing
Cash Management
Credit Card Processing
Custom Cake Orders
Customer Database
Customer Management
Customizable Reports
Data Import/Export
Delivery Tracking
Discount Management
Electronic Payments
Employee Management
For Bakeries
Gift Card Management
Inventory Management Software
Inventory Tracking
Invoice Management
Labor Cost Calculator
Loyalty Program
Marketing Automation Software
Multi-Location
Nutrition & Ingredient Labels
Nutrition Analysis Software
Order Entry Software
Order Management Software
Point of Sale (POS)
Price / Margin Management
Production Management
Promotions Management
Purchase Order Management
Real Time Reporting
Recipe Management
Recipe/Formula Costing
Reporting & Statistics
Returns Management
Sales History
Sales Management
Sales Reports
Stock Management
Third Party Integrations
Time Clock Software

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Barcoding Software

API
Activity Tracking
Asset Tracking Software
Audit Management
Audit Trail
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Customization
Data Import/Export
Historical Reporting
Inventory Management Software
Inventory Optimization Software
Inventory Replenishment
Inventory Tracking
Invoice Management
Label Printing
Label Templates
Labeling
Location Tracking
Mobile Access
Multi-Channel Management
Multi-Location
Order Management Software
Order Processing
Order Tracking
Purchase Order Management
Purchasing & Receiving
Real Time Data
Receiving Labels
Reporting & Statistics
Returns Management
Sales Orders
Serial Number Tracking
Shipping Labels
Shipping Management
Status Tracking
Stock Management
Summary Reports
Supplier Management
Third Party Integrations
Warehouse Management Software
Workflow Management Software

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Consignment Software

API
Activity Dashboard
Activity Tracking
Barcode / Ticket Scanning
Barcode Recognition
CRM Software
Categorization/Grouping
Consignor Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Categories
Customizable Fields
Customizable Reports
Data Import/Export
Discount Management
Electronic Payments
Email Marketing Software
Employee Management
Gift Card Management
Inventory Management Software
Inventory Optimization Software
Inventory Tracking
Label Printing
Loyalty Program
Multi-Currency
Multi-Location
Order Entry Software
Order Management Software
Order Tracking
Point of Sale (POS)
Price / Margin Management
Price Optimization
Promotions Management
Purchase Order Management
QuickBooks Integration
Real Time Data
Repair Tracking
Reporting & Statistics
Retail Inventory Management Software
Returns Management
Sales Reports
Sales Tax Management
Self Service Portal
Shipping Management
Shopping Cart Software
Time Clock Software
Transaction History
eCommerce Management

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Headless eCommerce Platform Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Application Management
Barcode / Ticket Scanning
CRM Software
Cataloging/Categorization
Content Management System (CMS) Software
Conversion Tracking
Credit Card Processing
Customer Accounts
Customer Database
Customer Segmentation
Customer Touchpoints
Data Synchronization
De-Coupled Front & Back Ends
Discount Management
Electronic Payments
Email Marketing Software
Integrated Development Environment
Inventory Management Software
Inventory Optimization Software
Inventory Tracking
Loyalty Program
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Order Management Software
Order Processing
Price / Margin Management
Product Catalog
Product Data Management Software
Promotions Management
Purchase Order Management
Ratings / Reviews
Reporting & Statistics
Retail Inventory Management Software
Returns Management
SEO Management
Sales Orders
Search/Filter
Shipping Management
Shopping Cart Software
Template Management
Third Party Integrations
Web/Mobile App Development
Website Management
eCommerce Management

View full list of Headless eCommerce Platform Software

Inventory Control Software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Check-in/Check-out
Cost Tracking
Customer Database
Customizable Fields
Customizable Reports
Data Import/Export
Forecasting
Inventory Auditing
Inventory Management Software
Inventory Optimization Software
Inventory Replenishment
Inventory Tracking
Invoice Management
Item Management
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management Software
Order Processing
Order Tracking
Point of Sale (POS)
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management Software
Returns Management
SKU/UPC Codes
Sales Orders
Sales Reports
Search/Filter
Serial Number Tracking
Shipping Management
Stock Management
Supplier Management
Third Party Integrations
Warehouse Management Software

View full list of Inventory Control Software

Inventory Management Software

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Cost Tracking
Customer Database
Customizable Reports
Data Synchronization
Forecasting
Inventory Auditing
Inventory Control Software
Inventory Management Software
Inventory Optimization Software
Inventory Replenishment
Inventory Tracking
Invoice Management
Kitting
Manufacturing Inventory Management Software
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management Software
Order Tracking
Point of Sale (POS)
Product Identification
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Real-time Updates
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management Software
Returns Management
Sales Orders
Sales Reports
Search/Filter
Shipping Management
Status Tracking
Stock Management
Supplier Management
Third Party Integrations
Vendor Managed Inventory
Warehouse Management Software
eCommerce Management

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Jewelry Store Management Software

API
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Accounting Software
Activity Dashboard
Alerts/Notifications
Appraisal Management
Barcode / Ticket Scanning
Billing & Invoicing
CRM Software
Cataloging/Categorization
Commission Management
Consignments
Credit Card Processing
Customer History
Customizable Reports
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Electronic Signature
Gift Card Management
Inventory Management Software
Inventory Tracking
Invoice Management
Jewelry Design
Label Printing
Loyalty Program
Marketing Automation Software
Multi-Location
Multi-Store
Order Processing
Price / Margin Management
Pricing Management
Promotions Management
Purchase Order Management
RFID Scanning
Receipt Management
Repair Tracking
Reporting & Statistics
Retail Inventory Management Software
Rewards Management
Sales Orders
Sales Trend Analysis
Stock Management
Supplier Management
Tagging
Third Party Integrations
Vendor Management Software
Wholesaler Management

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View full list of Multi-Channel eCommerce Software

Point of Sale Software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
CRM Software
Commission Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Reports
Discount Management
Electronic Payments
Electronic Signature
Employee Management
Gift Card Management
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Inventory Tracking
Invoice Management
Layaway Management
Loyalty Program
Multi-Location
Offline Access
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Ordering Automation
Payment Processing Software
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real Time Data
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
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Retail Inventory Management Software
Retail POS
Returns Management
Sales Orders
Sales Reports
Sales Tax Management
Sales Trend Analysis
Stock Management
Third Party Integrations
Transaction History
eCommerce Management

View full list of Point of Sale Software

Retail Management Systems Software

API
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
CRM Software
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Data Synchronization
Discount Management
Electronic Payments
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Employee Management
For Retail
Forecasting
Gift Card Management
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Inventory Replenishment
Inventory Tracking
Loyalty Program
Mail Order
Merchandise Management
Multi-Currency
Multi-Location
Offline Access
Order Management Software
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management Software
Returns Management
Sales Orders
Sales Reports
Sales Trend Analysis
Shipping Management
Stock Management
Third Party Integrations
Warehouse Management Software
eCommerce Management

View full list of Retail Management Systems Software

Retail POS System Software

API
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Cash Management
Commission Management
Credit Card Processing
Customer Database
Customer History
Customizable Reports
Data Import/Export
Data Synchronization
Discount Management
Electronic Payments
Electronic Signature
Email Marketing Software
Employee Management
Gift Card Management
Inventory Management Software
Inventory Replenishment
Inventory Tracking
Loyalty Program
Multi-Currency
Multi-Location
Order Management Software
Point of Sale (POS)
Price / Margin Management
Pricing Management
Product Catalog
Promotions Management
Purchase Order Management
Real Time Data
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Retail Inventory Management Software
Retail Management
Returns Management
Returns Tracking
Sales Reports
Sales Tax Management
Sales Trend Analysis
Stock Management
Third Party Integrations
Touch Screen
Transaction History
eCommerce Management

View full list of Retail POS System Software

Shopping Cart Software

API
Abandoned Cart Saver
Access Controls/Permissions
Activity Dashboard
CRM Software
Cataloging/Categorization
Credit Card Processing
Customer Accounts
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Electronic Payments
Email Marketing Software
Email Templates
Inventory Control Software
Inventory Management Software
Inventory Tracking
Invoice Management
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management Software
Order Tracking
Product Catalog
Product Configurator Software
Product Ratings / Reviews
Promotions Management
Real Time Data
Refund Management
Reporting & Statistics
Returns Management
SEO Management
SSL Security
Sales Orders
Sales Trend Analysis
Shipping Management
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Social Media Integration
Stock Management
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Template Management
Third Party Integrations
eCommerce Management

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Small Business eCommerce Software

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Channel Management Software
Customer Accounts
Email Marketing Software
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Loyalty Program
Mobile Commerce
Order Management Software
Product Configurator Software
Promotions Management
Returns Management
SEO Management
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View full list of Small Business eCommerce Software

eCommerce Software

API
Activity Dashboard
Alerts/Notifications
CRM Software
Campaign Management Software
Cataloging/Categorization
Channel Management Software
Content Management System (CMS) Software
Credit Card Processing
Customer Accounts
Customizable Branding
Customizable Templates
Data Security
Data Synchronization
Discount Management
Drag & Drop
Electronic Payments
Email Marketing Software
Inventory Management Software
Inventory Tracking
Kitting
Loyalty Program
Mobile Access
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Store
Order Management Software
Order Processing
Order Tracking
Product Data Management Software
Promotions Management
Purchase Order Management
Real Time Data
Reporting & Statistics
Retail Inventory Management Software
Returns Management
Reviews Management
SEO Management
Sales Orders
Sales Trend Analysis
Shipping Management
Shopping Cart Software
Social Media Integration
Template Management
Templates
Third Party Integrations
Website Management
eCommerce Management

View full list of eCommerce Software

iPad Kiosk Software

Automatic Reset
Browsing Restrictions
Data Synchronization
Mobile Device Management Software
Offline Access
Point of Sale (POS)
Remote Access/Control
Self Check-in/Check-out
Self Ordering
Surveys & Feedback
Timeout

View full list of iPad Kiosk Software

iPad POS Software

API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Bar POS Software
Barcode / Ticket Scanning
Barcode Recognition
CRM Software
Cash Management
Clock In / Out
Commission Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customizable Reports
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Gift Card Management
Inventory Management Software
Inventory Tracking
Loyalty Program
Multi-Location
Offline Access
Order Management Software
Partial Payments
Point of Sale (POS)
Pricing Management
Promotions Management
Purchase Order Management
Real Time Data
Real Time Reporting
Real-time Updates
Receipt Management
Reporting & Statistics
Restaurant POS Software
Retail Inventory Management Software
Returns Management
Returns Tracking
SSL Security
Sales Reports
Sales Tax Management
Sales Trend Analysis
Stock Management
Third Party Integrations
Time Clock Software
Transaction History
eCommerce Management

View full list of iPad POS Software

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Lightspeed Retail Reviews

Read all reviews

Overall rating

4.2/5

From 817 users reviews

Average score

Ease of Use 4.3

Customer Service Software 4.2

Features 4.1

Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

Zondre W.

General Manager

Retail, 11-50 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

9/10

Alternatives Considered:

Clover

Shopify POS

Vend

Reviewer Source
Reviewed on 14/06/2019

"Great integrated system"

Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Reviewer Source
Reviewed on 14/06/2019

Verified Reviewer

Freelancer

Telecommunications, 501-1,000 Employees

Used the Software for: 1+ year

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

9/10

Alternatives Considered:

QuickBooks Desktop...

Reviewer Source
Reviewed on 07/01/2021

"The Point of Sale solution"

Comments: Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros: I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons: A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Reviewer Source
Reviewed on 07/01/2021

Astrid Y.

wine director

Hospitality, 11-50 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

9/10

Reviewer Source
Reviewed on 03/10/2021

"Massive improvements and proactive customer support"

Comments: n/a

Pros: Initially we had problems getting support because they were very short-staffed. However they have done a lot to improve this aspect and I am confident that every time we call our support person will respond quickly and be able to solve our problem.

Cons: It was a little more difficult to implement than some other systems, so more of a learning curve for users. Also there are some product features that have some limitations at the moment but I think they will be resolved.

Reviewer Source
Reviewed on 03/10/2021

Derrick R.

President

Restaurants, 51-200 Employees

Used the Software for: 1-5 months

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

0/10

Reviewer Source
Source: SoftwareAdvice
Reviewed on 08/05/2019

"Not for restaurants"

Comments: We had purchased the system for 3 of our establishments, and only installed it in 1 of them as a trial. Because of how bad it was, we decided to cancel our service. Even though we had not installed the other 2 locations and had used the product for 3 month in the one installed, they are forcing us to abide by our 3 year contract and pay the full amounts. Even with having to cover that cost, which is completely unreasonable because 2 of the services were not installed, it is still much better and efficient for us to switch to another more functional service such as Cluster or Maitre-D. I would not recommend this to anyone who has a restaurant.

Pros: Looks nice if you spend the time to set it up

Cons: Lightspeed has been a horror for us since the start. What we were presented at during the sales meeting made us very excited and happy, but the second the contract was signed, for our 3 locations everything went down hill. I had to pull teeth and send multiple messages and to get our installation done on time. And even at that they finished doing it opening day, and were debugging while we had to serve clients. And that is a whole other story. The product itself looks good but really does not work for a restaurant. Little things like having a single client pay without closing the full table is not possible. Servers need to figure out all these ways/trick to speed up service without being slowed down by Lightspeed. Items cannot be sent to multiple locations at ones (if something come from both the kitchen and bar like a Caeser with bacon) The reports are terrible. Items are split up in ways were the they are split if clients have payed 1/2 or 1/3 of the amount. So items like Natchos that are group type items, to no how many have been sold you need to add the full one, the 1/2, 1/3, 1/4, 1/6, .... amounts. So extracting any information takes a long time. Many of the reports have numerical errors in them, and as such they cannot be trusted. Also, tyring to export hourly sales or receipts all have wrong times on them (our restaurant closes at 1am, yet it still show receipts until 5am) It is not possible to use the inventory option in bar because they can only have units, it

Vendor Response

by Lightspeed on 17/05/2019

Hi Derrick,

We apologize that you are disappointed with your Lightspeed Restaurant experience. We see that have been speaking with a senior member of our Customer Success team who is working with you to addressing your concerns. We would be happy to continue to work with you in resolving the matter, and coming to an amicable solution.

Reviewer Source
Source: SoftwareAdvice
Reviewed on 08/05/2019

Luigi M.

General Manager

Restaurants, 2-10 Employees

Used the Software for: 2+ years

Overall Rating
Ease of Use
Features & Functionality
Customer Support Software
Value for Money
Likelihood to Recommend

9/10

Alternatives Considered:

Cluster POS

Maitre'D

Veloce

Reviewer Source
Reviewed on 24/06/2021

"Loving it"

Comments: Very happy. Customer service is excellent. Wait times are minimal when help is needed. Inexpensive, easy, and fully integrated with Moneris.

Pros: Ease of use. Easy to train. Cloud based system makes bookkeeping super easy. Integration with moneris.

Cons: Bill splitting can be a little more intuitive. Would not let me edit labour hours once uploaded to cloud which I found weird. Some type of emergency offline back-up would be helpful as well.

Reviewer Source
Reviewed on 24/06/2021

Read all 817 reviews