--- description: Get detailed information about Lightspeed Retail usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Retail Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Point of Sale Software](/directory/20052/point-of-sale/software) > [Lightspeed Retail](/software/120491/lightspeed-retail) # Lightspeed Retail Canonical: https://www.capterra.co.il/software/120491/lightspeed-retail Page: 1 / 40\ Next: [Next page](https://www.capterra.co.il/software/120491/lightspeed-retail?page=2) > This cloud-based POS centralizes inventory management, employee management, sales reporting \& accounting across locations and channels. > > Verdict: Rated **4.0/5** by 975 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightspeed Retail? Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 975 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Lightspeed Retail Basic: $109/month (billed monthly) or $89/month (billed annually) Core: $179/month (billed monthly) or $149/month (billed annually) Plus: $339/month (billed monthly) or $289/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, New Zealand, Switzerland, United Kingdom ## Features - API - Accounting Integration - Accounting Software - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM Software - Catalog Management - Channel Management Software - Content Management System (CMS) Software - Cost Tracking - Customer Accounts - Customer Database - Customer Management - Customizable Branding - Customization - Data Synchronization - Discount Management - Electronic Payments - For Bakeries - For Small Businesses - Inventory Control Software - Inventory Management Software - Inventory Optimization Software - Inventory Tracking - Marketing Automation Software - Mobile Access - Multi-Channel Marketing - Order Management Software - Payment Processing Software - Pricing Management - Product Management Software - Promotions Management - Purchase Order Management - Reorder Management - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management Software - Returns Tracking - SEO Management - Sales Reports - Serial Number Tracking - Shopping Cart Software - Supplier Management - Third-Party Integrations - Touch Screen - Transaction History - Website Management - eCommerce Management ... and 13 more features ## Integrations (73 total) - 7shifts - APPSeCONNECT - Adobe Commerce - Agendrix - Amadeus - Amaka - Ascent360 - BevSpot Food and Beverage Management - Birdeye - Booxi - CXMEngine - Chowly - City Hive - Cloudbeds - CoverManager ... and 58 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Point of Sale Software](https://www.capterra.co.il/directory/20052/point-of-sale/software) ## Related Categories - [Point of Sale Software](https://www.capterra.co.il/directory/20052/point-of-sale/software) - [iPad POS Software](https://www.capterra.co.il/directory/30915/ipad-pos/software) - [Inventory Control Software](https://www.capterra.co.il/directory/30106/inventory-control/software) - [Retail POS System Software](https://www.capterra.co.il/directory/31656/retail-pos-system/software) - [Barcoding Software](https://www.capterra.co.il/directory/10051/barcoding/software) ## Alternatives 1. [Epos Now](https://www.capterra.co.il/software/152638/epos-now) — 3.8/5 (727 reviews) 2. [Shopify](https://www.capterra.co.il/software/83891/shopify) — 4.5/5 (6707 reviews) 3. [PayPal](https://www.capterra.co.il/software/179251/paypal) — 4.6/5 (26600 reviews) 4. [RetailEdge](https://www.capterra.co.il/software/76636/retailedge) — 4.8/5 (188 reviews) 5. [Shopify POS](https://www.capterra.co.il/software/205337/shopify-pos) — 4.6/5 (246 reviews) ## Reviews ### "Some good capabilities, poor customer service." — 2.0/5 > **Guy** | *23 December 2024* | Retail | Recommendation rating: 3.0/10 > > **Pros**: Canned reports were good, Intuitive for the most part. > > **Cons**: Very lacking in customer service. Unwillingness to meet specific requirements, dismissive. > > Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors. ----- ### "Thank you Lightspeed" — 5.0/5 > **Cody** | *24 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: the amazing POS and Inventory management offered from Lightspeed. > > **Cons**: That we didnt start using Lightspeed earlier. > > Super simple and easy for my consumers transactions. ----- ### "Lightspeed Deception" — 1.0/5 > **Giuliana** | *28 September 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. > > **Cons**: Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed > > I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. ----- ### "After 11 years of service, I am switching to a different POS system and would not recommend Lightspeed." — 2.0/5 > **Elissa** | *22 October 2025* | Retail | Recommendation rating: 1.0/10 > > **Pros**: I signed on in 2014 when this software was still owned by Shopkeep. It did everything that we needed it to do and support was always available. Unfortunately that is no longer the case. > > **Cons**: Shopkeep was purchased by Lightspeed. They want all customers to switch to their credit card processing, Lightspeed Payments, eliminating competition and taking control of pricing out of the customer's hands. As a customer who chose not to switch I am given one option of an outdated credit card machine that no longer works well with the retail app. In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail POS subscriptions. > > I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected. It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine. Yesterday I waited in the phone queue for over an hour, waiting for customer support. This is unique to Lightspeed, as I rarely waited longer than a few minutes for support when Shopkeep owned the software. I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining. For me it is not worth the stress and frustration. ----- ### "Regret ever choosing Lightspeed" — 1.0/5 > **Erin** | *20 July 2025* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: App interface was nice, easy to use. Reporting was okay and easy to navigate. The whole backend was simple \& easy. > > **Cons**: Customer service was virtually non existent \& felt like they were intentionally trying to lose me as a customer towards the end. Slow and outdated programming. Awful account managers. 0 communication. > > If you’re considering Lightspeed, please read this before signing up. We used Lightspeed for many years, and I can honestly say it was one of the most frustrating and disappointing vendor relationships we’ve had. I held off on sharing this publicly until after we switched POS systems, because I genuinely worried they might try to make the transition harder. And based on how they operate, that concern didn’t feel paranoid. Lightspeed made major errors on our tax forms two years in a row. We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves. This issue, which we were told many times is so easily fixed, took 3 months to fix, causing a whole lot of stress in our business \& personal lives. On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful. Anytime we needed real answers, we were ghosted by not only their support team, but our actual account managers. It felt like we were stranded on issues, big and small. What’s worse, when we first signed up, they were offering $250 Amazon gift cards in exchange for positive reviews. So if you’re wondering why their ratings seem suspiciously high in some places… that might be part of it. We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it. Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If you’re unhappy with Lightspeed, trust me, you’re not stuck. There’s better out there, and you’ll wish you switched sooner. ----- Page: 1 / 40\ Next: [Next page](https://www.capterra.co.il/software/120491/lightspeed-retail?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/120491/lightspeed-retail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data