--- description: Get detailed information about CharmHealth usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CharmHealth Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/20028/electronic-medical-records/software) > [CharmHealth](/software/120340/charm-ehr) # CharmHealth Canonical: https://www.capterra.co.il/software/120340/charm-ehr Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/120340/charm-ehr?page=2) > Cloud-based healthcare platform that helps businesses integrate EHR, practice management, telehealth, and patient engagement tools. > > Verdict: Rated **4.2/5** by 153 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CharmHealth? CharmHealth is used by medical practices, health systems, clinics, physicians, billing professionals, family practices, internal medicine, pediatricians, psychiatrists, and dentists. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 153 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MedicalMine - **Location**: Pleasanton, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Usage Based (Free version available) - **Pricing Details**: CharmHealth offers 3 pricing plans: Free Plan - Limited to 50 encounters per month Encounter Plan- $0.50 per encounter per month (monthly minimum of $25) Provider Plan - $200 per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, American Samoa, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Cook Islands, Ecuador, Falkland Islands and 67 more ## Features - Appointment Management - Appointment Scheduling Software - Automated Scheduling - Billing & Invoicing - Calendar Management - Care Plan Management - Charting - Claims Management Software - Claims Scrubbing - Clinic Interoperability - Code & Charge Entry - Communication Management - Compliance Tracking - Confirmations/Reminders - Decision Support Software - Drug Reference Database - E-Prescribing - EMR/EHR - EPCS Compliant - Electronic Prior Authorization - For Medical Purposes - Formulary Management - HIPAA Compliant - Healthcare Compliance - Initial Assessments - Invoice History - Medical Billing Software - Medication Alerts/Warnings - Medication Management - Multi-Location - Multi-Provider Practice - Online Forms - Patient Engagement Software - Patient Monitoring - Patient Portal Software - Patient Records Management - Patient Scheduling Software - Payment Processing Software - Physician Scheduling - Prescription Renewal - Recurring Appointments - Remittance Advice - Remote Treatment Planning - Reporting & Statistics - Reporting/Analytics - SOAP notes - Self Service Portal - Third-Party Integrations - Video Conferencing Software - Workflow Management Software ... and 23 more features ## Integrations (9 total) - DeepScribe - Fullscript - Health Cloud - MatrixCare Skilled Nursing Facility - Peeklogic Salesforce – Jira Connector - QuickBooks Online Advanced - Twilio - Zoho CRM - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.capterra.co.il/directory/20028/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.capterra.co.il/directory/20028/electronic-medical-records/software) - [Cardiology EMR Software](https://www.capterra.co.il/directory/32561/cardiology-emr/software) - [Chiropractic Software](https://www.capterra.co.il/directory/30115/chiropractic/software) - [Physical Therapy Software](https://www.capterra.co.il/directory/30596/physical-therapy/software) - [Medical Billing Software](https://www.capterra.co.il/directory/30026/medical-billing/software) ## Alternatives 1. 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Easy setup and plenty of how to videos available on YouTube. > > **Cons**: Support could be a tad friendlier and engaging > > I have used for the past 3 years and absolutely love it. They are always upgrading to include and offer more features on both provider and patient side. Great system integration as well. ----- ### "Good program, bad support" — 3.0/5 > **Molly** | *3 January 2025* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: As far as EMRs go, as a solo provider this is a good option. It's affordable and fairly easy to get up and going. It's pretty bare bones, but I've liked it FAR more than Simple Practice, which I found to be so clunky I've switched to Charm. > > **Cons**: The customer service\!\! You can only contact support via email, and it takes at least a week for any reply. They are NEVER proactive and if you don't know to ask every single minute detail in advance, it won't get done. It's been infuriating and after four months seeing patients, I still haven't been able to bill insurance, all because of Charm\!\! It has been AGONIZING every step of the way. > > Frustrating. The tutorials are useless and don't actually help you get up and going. I'm extremely grateful I have another source of income, or I'd be destitute after how many months I've had to go without reimbursement. ----- ### "An Excellent EMR System" — 5.0/5 > **Matilda** | *22 October 2024* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Charm is a user friendly, patient friendly, online EMR system. It has many different features that help to automate many tedious tasks and help take the burden off of smaller clinics/teams. We've had an excellent experience with claims and reimbursement working with their billers, RCM. > > **Cons**: Charm occasionally has small bugs, and the specific team assigned to resolve can sometimes take a while to respond to the inquiry. If their investigation doesn't find any issue, there isn't much follow up-- I wish that they would schedule a virtual screenshare to see the issue happen in real time and help resolve user issue. ----- ### "Worse EHR when it comes to billing and support" — 1.0/5 > **Nauman** | *19 August 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: EHR itself is okay - Nothing special, feels like any other cookie cutter EHR such as Simple Practice > > **Cons**: Their Billing Support, ERA, Claim Enrollment and any support is a NEGATIVE 5. They ignore your important emails asking them on actively work on your enrollments so you can get paid for the work you do but no one seem to know how to successfully complete a payer, claim, ERA enrollment without wasiting months of your time and resources. Look somewhere else. There interest is not in providing you any support just have you sign up that's it. They do not value you as a customer/client > > \# 1 Star — Extremely Poor Clearinghouse \& Enrollment Support I am writing this review from the perspective of a credentialing, ERA/EFT, and payer enrollment specialist with \*\*10+ years of direct experience\*\* assisting healthcare practices with credentialing, clearinghouse enrollments, ERA/EFT setup, electronic claim submission, and revenue-cycle operations. Over the years, I have worked with numerous EHRs, practice-management systems, and clearinghouses—from large enterprise platforms to systems commonly used by behavioral health and psychiatric practices. Unfortunately, after nearly \*\*two years of working with CharmHealth\*\*, their billing enrollment and support process has been one of the most frustrating experiences I have encountered professionally. The primary issue is not simply that an enrollment occasionally gets delayed. Delays can happen with any payer or clearinghouse. The problem has been the \*\*repeated lack of effective follow-through and resolution\*\*. We have experienced situations where enrollment documentation was submitted and then remained unresolved for extended periods—sometimes \*\*three months or longer\*\*. After repeated follow-ups, we have been asked to resubmit documentation or restart portions of the enrollment process. In some cases, by the time the issue was addressed, previously submitted documentation was no longer usable or the process had to begin again. This creates an exhausting cycle: \*\*Submit → wait → follow up → wait again → receive an unclear response → resubmit → follow up again.\*\* For professionals who manage credentialing and revenue-cycle operations, this is not a minor inconvenience. Every unnecessary follow-up consumes administrative hours and increases the cost of managing the practice. More importantly, enrollment problems involving ERA and electronic claim submission can directly interfere with a provider's ability to efficiently bill insurance companies, reconcile payments, and maintain healthy cash flow. What makes this particularly frustrating is that practices continue paying for services while spending substantial additional staff time trying to resolve enrollment issues that should have a clear and organized support process. We have provided requested documentation, followed instructions, responded to requests, and repeatedly attempted to move outstanding enrollments forward. Yet the amount of time our team has spent chasing unresolved issues has become unacceptable. \*\*Billing is the financial backbone of a healthcare practice.\*\* An EHR and clearinghouse relationship should make revenue-cycle operations easier—not create another administrative burden requiring hours of repeated follow-up. Based on my professional experience and our experience working with CharmHealth, I would strongly encourage healthcare providers—particularly behavioral health and psychiatric practice owners—to carefully evaluate other EHR and clearinghouse options before committing their billing operations to this platform. If you are considering CharmHealth, I recommend asking very specific questions before enrolling: \* What is the expected turnaround time for ERA and claim-submission enrollments? \* Who is responsible for monitoring pending enrollments? \* How are stalled or rejected enrollments escalated? \* How quickly will the practice be notified when additional documentation is required? \* What accountability exists when an enrollment remains unresolved for months? After nearly two years of dealing with these issues, I am beyond frustrated with the amount of professional time and resources that have been consumed. If a \*\*negative five-star rating\*\* existed, that would more accurately reflect my experience with CharmHealth's clearinghouse enrollment support. \*\*— Nauman\*\* Credentialing, ERA/EFT \& Enrollment Specialist 10+ Years of Healthcare Revenue-Cycle Experience Remote Office Support, LLC \[sensitive content hidden\] ----- ### "Terrible experience" — 1.0/5 > **Dr. Radha** | *8 July 2026* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: It’s a very basic ehr system. You have to pay for every single add on like electronic lab ordering and prescription ordering and texts. > > **Cons**: If you ever need customer service, charm is the worst ehr system I have ever had experience with in my life. They took my money and for 3 months for a migration, then proceeded to ignore me and then eventually told me it’s not their problem that the work hasn’t gotten done. They also did not give me a status or any semblance of why the work I paid for hadn’t been done. I switched ehr system and it’s way better. Charm use to be good but they really gone downhill and now also the most expensive for absolutely no reason because the features and customer service are sub par. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/120340/charm-ehr?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/120340/charm-ehr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data