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What Is Paychex Flex?

Easily pay your team in just three steps with Paychex Flex®—simple, online payroll software designed to save you time and reduce stress. Handle tax calculations, payments, and filings effortlessly while staying compliant with evolving regulations. Minimize costly errors and scale your payroll as your business grows or adapts. Act now and enjoy 3 months of free payroll processing—don’t miss this limited-time offer! Click the link to learn more.

Who Uses Paychex Flex?

Business Owners, Human Resources Professionals, CRHOs, CEOs, CFOs, of all business sizes use Paychex for HR, payroll, and benefits solutions to streamline and automate HR administrative tasks.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

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Reviews of Paychex Flex

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Paychex Flex is great for completing payroll

4.0 2 years ago

Comments: I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Pros:

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Cons:

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

Jordan
Office Manager in US
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Rocky start but smooth ride otherwise

5.0 4 weeks ago New

Comments: Off to a rocky start, but things are smoothing out now.

Pros:

Ease of setup and benefits offered are great.

Cons:

When getting onboarded, one of their reps never sent me an onboarding email. I had to ask them 4 separate times over the span of 2 weeks and keep following up. Annoying.

Francesco
Full time instuctor in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Mid tier payroll

3.0 2 months ago New

Comments: It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are better options on the market for a more fluid and user enhanced experience.

Pros:

It is easy to use, straightforward, simple, and has a native iPhone compatible app.

Cons:

The app is slow, sometimes the changes are not fully reflected, time and attendance cards require a few redundant button pushes in order to save a change.

Jenna
OFfice Manager in US
Environmental Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Paychex Flex is a great solution for small companies

4.0 2 months ago

Comments: Paychex Flex is a great option for smaller companies as the interface, parameters you can set for time clocks, and employee desktop are all very user friendly. It definitely saves time searching for information and printing off pay stubs.

Pros:

Paychex processed payroll very quickly, I never had to worry about payroll being late even if I did it the day before. The time clock was very useful AND user friendly. Employees can clock in on their phone or at their workstation.

Cons:

It is very difficult and time consuming to make sure that Paychex Flex is pulling the correct taxes for each employee. I think it would be very difficult to use this for a large company.

Cindy
Office Manager in US
Construction Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Paychex Flex review

5.0 last month New

Comments: Overall, my experience has been good using Paychex Flex.

Pros:

It is easy to navigate and it is very user friendly.

Cons:

The rep we had assigned to our account was not helpful at all. He wouldn't return calls/emails. Every time we would call to speak to him, he was NEVER available.