18 years helping Israeli businesses
choose better software
Bookeo
What Is Bookeo?
No commissions or consumer fees. Powerful Bookeo makes it easy for you and your clients to fill your schedule with seamless integration with desktop and mobile websites, TripAdvisor, more. Real-time price calculation for group or season rates. Staff and vehicle management. Auto email/text reminders, waitlists and remarketing. Secure online and on-the-go payments. Free 30-day trial with no credit card. Bye headaches, Hello Bookeo!
Who Uses Bookeo?
Bookeo is an online scheduling and reservation system for service providers, schools and tour companies.
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Reviews of Bookeo
Perfect Booking Software for Aerial, Dance, or Fitness Studio
Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.
Pros:
I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.
Cons:
It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.
Bookeo Response
6 years ago
Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno
Alternatives Considered:
Customer Service!
Comments: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.
Pros:
Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.
Cons:
I feel the tutorials could be more detailed and perhaps in video form.
Bookeo Response
2 years ago
Thank you so much for the excellent review, Leanne! We are thrilled to hear that you are enjoying Bookeo and appreciate your feedback. We're here for you anytime. Shannon
Not worth the money
Comments: It has not been great, will not continue to use this app.
Pros:
It is easy to sign up but I don't particularly enjoy the app
Cons:
There is no free trial. SMS messages cost extra and there is no telephone support.
Bookeo Response
2 months ago
Hi Arial, thanks for sharing your feedback. We were surprised to read that there was no free trial. Bookeo offers a 30 day free trial to all our customers. No credit card is required to sign up for a free trial. Only when your trial period is about to expire, you will receive an email asking you to upgrade your plan to a paid plan. Although we provide technical support exclusively through email, our dedicated support team is available around the clock and responds swiftly to customers' requests. You can contact us anytime at [email protected]. Regards Shannon
I like it, but could use a few tweaks.
Comments: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Pros:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Cons:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Bookeo Response
2 years ago
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Alternatives Considered:
Very happy customer for over a year!
Comments: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.
Pros:
1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!
Cons:
Nothing! Everything has worked great for me so far.
Bookeo Response
3 years ago
Hi Stacie, Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments! We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier. Thank you. Shannon
