--- description: Get detailed information about Velaro usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Velaro Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Lead Generation Software](/directory/30963/lead-generation/software) > [Velaro](/software/116972/velaro) # Velaro Canonical: https://www.capterra.co.il/software/116972/velaro Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/116972/velaro?page=2) > Engage customers across channels with AI chatbots, live support, and automated workflows in one secure, connected platform. > > Verdict: Rated **3.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Velaro? Ideal for businesses seeking an all-in-one platform with AI chatbots, automated workflows, and live support to improve response times and reduce manual effort across multiple channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 9 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Velaro - **Location**: los angeles, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Velaro offers several price plans: Small business: Starts at $64.95 per user/month Professional: Starts at $149.95 per user/month Enterprise: To receive a custom price, contact Velaro directly. Generative AI Bot solutions start at $1,500 per/month - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Afghanistan, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 106 more ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM Software - Call Center Management - Campaign Management Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Data Import/Export - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Lead Management Software - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Transfers/Routing - Workflow Management Software ... and 9 more features ## Integrations (19 total) - AWS CloudFormation - Accela Building - Accela Planning - Azure AI services - BigCommerce - Dynamics 365 - FTP Today - Formstack Forms - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - JIRA Service Management - Microsoft Azure - NetSuite - Salesforce Service Cloud ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Lead Generation Software](https://www.capterra.co.il/directory/30963/lead-generation/software) ## Related Categories - [Lead Generation Software](https://www.capterra.co.il/directory/30963/lead-generation/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Text](https://www.capterra.co.il/software/1078275/Text-App) — 4.8/5 (5 reviews) 4. [inconnect](https://www.capterra.co.il/software/164772/omnichannel) — 3.9/5 (19 reviews) 5. [Intercom](https://www.capterra.co.il/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Great use for Live Chat Support\!" — 4.0/5 > **Verified Reviewer** | *8 November 2022* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like the can see where the other party is chatting in from and they prefilled their information for me to access their information faster, trust me get use for productivity. > > **Cons**: When the new conversation come in it doesn’t auto-pop up again when it comes in or when I’m leaving to attend another conversation. ----- ### "An Affordable and User Friendly Option" — 5.0/5 > **Yitzhak** | *10 August 2023* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Velaro offers quite a depth of features to aid administrators in grabbing the data they need to monitor KPIs at whatever level of granularity they'd desire. It is relatively simple to set up, and allows for both customers and service agents to have smooth communication across the board. > > **Cons**: Having a shared pool of canned responses was considered an add-on, and was priced a bit outside our budget. While we made do by uploading individual CSV files with our desired solutions, it is unfortunate that we couldn't have that feature made available at our level. Minor quibble aside however, we really don't have any other complaints about the product. > > Velaro offers the most "bang for the buck" that I've seen in my time working with online customer support systems. The staff is responsive and helpful, the pricing is reasonable, and the system itself is intuitive to work with. I am very pleased with my experience so far, and see our team using this product for years to come. ----- ### "Functionality has dropped" — 2.0/5 > **Ricardo** | *19 August 2023* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: It is easy to navigate around the system to understand what each tab/button does and to communicate with customers real-time. > > **Cons**: The issues that has been acting up whereas when switching between multiple chats the system will buffers, reroutes the chats and sometimes doesn’t save all the transcripts and files. ----- ### "Easy to use software that makes my life better\!" — 4.0/5 > **Layne** | *10 August 2023* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: I really enjoy the straightforward design and layout of the chat. It makes interacting with customers easy\! > > **Cons**: I don't like how the Velaro home page is only linked to the title. It should be on the side panel as well. > > It has made chatting with customers easy and pleasant\! ----- ### "Good Interactive Product" — 4.0/5 > **Chelsea** | *9 August 2023* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Easy to understand trainings; easy enough to adapt to procedures quickly > > **Cons**: Inability to set up que for a small team as it would work for a larger team(auto transfer between team members as chats Q gets busy. > > For the 4 months we have been using this product, it has been a good product and reliable velaro customer service\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/116972/velaro?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/116972/velaro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data