--- description: Get detailed information about xMatters usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: xMatters Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [xMatters](/software/116750/xmatters) # xMatters Canonical: https://www.capterra.co.il/software/116750/xmatters Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/116750/xmatters?page=2) > Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems. > > Verdict: Rated **4.6/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses xMatters? Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 141 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Everbridge - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: IT Management Pricing: Free: $0 per user / month Starter: $9 per user / month Base: $39 per user / month Advanced: Contact Us --------------------------------------------------- Business Continuity Management Pricing: Free: $0 per user / month Starter: $9 per user / year Base: $12.48 per user / year Advanced: $15.96 per user / year - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Compliance Management - Dashboard Software - Event Logs - Incident Reporting - Issue Auditing - Maintenance Scheduling - Multi-Channel Communication - Performance Metrics - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Reporting & Statistics - Self Service Portal - Task Management Software - Uptime Reporting ## Integrations (32 total) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software) ## Related Categories - [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software) - [Website Monitoring Software](https://www.capterra.co.il/directory/10021/website-monitoring/software) - [Incident Management Software](https://www.capterra.co.il/directory/31332/incident-management/software) - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.il/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Iru](https://www.capterra.co.il/software/181954/Iru) — 4.9/5 (477 reviews) 3. [Pulseway](https://www.capterra.co.il/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.co.il/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [NinjaOne](https://www.capterra.co.il/software/165889/ninjaone) — 4.7/5 (282 reviews) ## Reviews ### "Xmatters is as a helpful as a coworker" — 5.0/5 > **Nour** | *8 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. > > **Cons**: The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. > > Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. ----- ### "A great ally in our security" — 5.0/5 > **Mark** | *12 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. > > **Cons**: The price is really high, but I consider it worth paying. > > When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. ----- ### "Xmatters does notify for things that matters" — 5.0/5 > **Vidya** | *3 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It's very critical for production critical process for enabling paging > > **Cons**: It's functionalities are limited and does not justify pricing > > Overall xmatters is a handy tool for alerting and paging ----- ### "Innovative" — 5.0/5 > **Juan** | *25 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like that it notifies the destined person when an issue or problem comes up > > **Cons**: Honestly Im satisfied with it in general its been very helpful and facilitated a lot for us ----- ### "xMatters Alerts Review" — 4.0/5 > **Jacob** | *12 October 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The ability to gather necessary personnel on an outage bridge call quickly and easily. > > **Cons**: The ability for management to gather on an outage bridge call. > > OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/116750/xmatters?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/116750/xmatters) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data