15 years helping Israeli businesses
choose better software

What Is Firefish?

Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to boardroom.

Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement.

Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs.

Firefish is the recruitment CRM that puts data at the heart of your recruitment agency – accelerating profitable growth for the recruitment agencies of tomorrow.

Who Uses Firefish?

Firefish is recruitment software built by recruiters, for recruiters. Accelerating profitable growth for the recruitment agencies of tomorrow.

Firefish Software - Recruitment CRM
Firefish Software - ATS Workflows
Firefish Software - 3
Firefish Software - Analytics

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Reviews of Firefish

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
66%
4
27%
3
7%
Rob
Rob
IT Manager in UK
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

5.0 4 years ago

Comments: From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros:

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons:

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Noam
Founder in US
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Firefish Review: A Comprehensive Look at the Platform

4.0 last year

Comments: Overall, my experience with Firefish has been positive. The platform is relatively easy to use and offers some great features for recruiters and job seekers alike. The customer service team is always willing to help and the insights provided into the job market are invaluable. The only downside is the cost of the platform for smaller companies.

Pros:

Firefish is a great platform for recruiting professionals. The intuitive user interface and automated processes make the process of finding and hiring the right talent much easier. The customer service team is very responsive and always willing to help. The platform also offers valuable insights into the job market and the skills necessary to make successful hires.

Cons:

The main downside of Firefish is that it can be quite expensive for smaller companies. The cost of the platform makes it hard to justify for some businesses and can be a barrier to entry. Additionally, the platform isn't as user-friendly as some of its competitors, making it difficult to use for those not familiar with its features.

Firefish Software Response

last year

Hi there, Thank you for your review! Many thanks, Amy

Leon
Managing Director in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback

3.0 3 years ago

Comments: Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.

Pros:

Lots of functions, and features that can be utalised.

Cons:

A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Firefish Software Response

3 years ago

Hi Leon, Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you. Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden. We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team. If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details. Kind regards, Louise Cunningham Director of Customer

Sue
Managing Director in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Does what it says on the Fin

5.0 2 years ago

Comments: We love using the Fish. Support is first class, the system is regularly developed for new features, the team always goes the extra mile to make sure we're OK if we hit a snag, although I have to say that's rare. We're a bit lazy really as Firefish can do SO MUCH MORE than we ask of it.

Pros:

IntuitiveEasy on the eyeFast access to all corners of the TankReliable and steadyEasy to share information Quick to load candidates and jobs

Cons:

Mailshot features we find a bit clumsy / ugly

Firefish Software Response

2 years ago

Hi Sue, Thank you for your review! Many thanks, Amy

Cameron
Managing Director in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Brilliant CRM

5.0 2 years ago

Comments: Very positive - both times. The on boarding has been good, the software is brilliant and we are a more efficient and automated business for it.

Pros:

I and the team love the level of efficiency and automation that we benefit from with Firefish. I am a second time user having used Firefish in a previous business before bringing it to my own company more recently. I rate it above all other recruitment CRMs that we have used.

Cons:

I think the onboarding process could have been a little quicker, but I also appreciated the level of detail your onboarding team have gone in to.

Firefish Software Response

2 years ago

Hi Cameron, Thank you for your review, We really appreciate that you think Firefish is a brilliant CRM and we hope you continue to enjoy your experience moving forward. Thanks, Amy