---
description: Get detailed information about ticketflow usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ticketflow Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [ticketflow](/software/1112457/ticketflow)

# ticketflow

Canonical: https://www.capterra.co.il/software/1112457/ticketflow

> TicketFlow: incident management and SLAs for SMBs, at a price your IT team can actually afford.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ticketflow?

Small and medium-sized businesses (SMBs) with in-house IT teams that need to professionalize the management of incidents, service requests, and SLAs, without the cost or complexity of enterprise ITSM

## About the vendor

- **Company**: ticketflow

## Commercial Context

- **Starting Price**: €5.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: TicketFlow offers simple, transparent pricing designed to suit teams of any size. A free trial is available so you can test the platform before you commit. All prices are in EUR.

Starter — €5 \[/user\] per month: Everything you need to get started, including \[core ticketing features, e.g. ticket management, email support, X users/agents\]. Ideal for small teams and startups.

Enterprise — Custom pricing (contact us): Tailored to larger organisations with advanced needs. Includes \[advanced features, integrations, SSO, priority/dedicated support, SLAs\]. Get in touch for a personalised quote.

For full details, visit our pricing page.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Italian, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Activity Dashboard
- Automated Routing
- Configuration Management
- Knowledge Base Management
- Macros/Templated Responses
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (794 reviews)
2. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (456 reviews)
3. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3471 reviews)
4. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11638 reviews)
5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1112457/ticketflow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10056932/ticketflow/> |
| en-AE | <https://www.capterra.ae/software/1112457/ticketflow> |
| en-AU | <https://www.capterra.com.au/software/1112457/ticketflow> |
| en-CA | <https://www.capterra.ca/software/1112457/ticketflow> |
| en-GB | <https://www.capterra.co.uk/software/1112457/ticketflow> |
| en-IE | <https://www.capterra.ie/software/1112457/ticketflow> |
| en-IL | <https://www.capterra.co.il/software/1112457/ticketflow> |
| en-IN | <https://www.capterra.in/software/1112457/ticketflow> |
| en-NZ | <https://www.capterra.co.nz/software/1112457/ticketflow> |
| en-SG | <https://www.capterra.com.sg/software/1112457/ticketflow> |
| en-ZA | <https://www.capterra.co.za/software/1112457/ticketflow> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.il/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"ticketflow","description":"TicketFlow is an ITSM solution built for small and mid-sized businesses that need to get their help desk under control without the cost or complexity of enterprise-grade platforms.\n\nWith TicketFlow, IT teams can centralize incident management, automate ticket routing and prioritization, and set clear SLAs that are tracked in real time — with early alerts before a breach happens. The result: faster resolution times, fewer tickets falling through the cracks, and full visibility into service performance.\n\nUnlike alternatives such as Freshservice, TicketFlow delivers the core incident management and SLA capabilities SMBs actually use, without charging for modules they don't need. That means a significantly lower cost per agent, while keeping the reliability and ease of use your team expects.\n\nWhy choose TicketFlow:\n\nIncident management with configurable workflows and a short learning curve.\nSLAs with automatic tracking and early breach alerts.\nSMB-friendly pricing: lower cost per agent tha","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4e93a8e1-8e29-443a-8d84-93e91364c119.png","url":"https://www.capterra.co.il/software/1112457/ticketflow","@id":"https://www.capterra.co.il/software/1112457/ticketflow#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"offers":{"price":"5","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.il/software/1112457/ticketflow#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is ticketflow?","@type":"Question","acceptedAnswer":{"text":"TicketFlow is an ITSM solution built for small and mid-sized businesses that need to get their help desk under control without the cost or complexity of enterprise-grade platforms.With TicketFlow, IT teams can centralize incident management, automate ticket routing and prioritization, and set clear SLAs that are tracked in real time — with early alerts before a breach happens. The result: faster resolution times, fewer tickets falling through the cracks, and full visibility into service performance.Unlike alternatives such as Freshservice, TicketFlow delivers the core incident management and SLA capabilities SMBs actually use, without charging for modules they don't need. That means a significantly lower cost per agent, while keeping the reliability and ease of use your team expects.Why choose TicketFlow:Incident management with configurable workflows and a short learning curve.SLAs with automatic tracking and early breach alerts.SMB-friendly pricing: lower cost per agent tha","@type":"Answer"}},{"name":"Who Uses ticketflow?","@type":"Question","acceptedAnswer":{"text":"Small and medium-sized businesses (SMBs) with in-house IT teams that need to professionalize the management of incidents, service requests, and SLAs, without the cost or complexity of enterprise ITSM","@type":"Answer"}}]},{"@id":"https://www.capterra.co.il/software/1112457/ticketflow#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk & Ticketing Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"ticketflow","position":3,"item":"/software/1112457/ticketflow","@type":"ListItem"}]}]}
</script>