---
description: Get detailed information about FrontLine usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FrontLine Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [FrontLine](/software/1109893/FrontLine)

# FrontLine

Canonical: https://www.capterra.co.il/software/1109893/FrontLine

> The operations platform for multi-client contact centres: recruiting, scheduling, QA and client delivery, alongside your CCaaS.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses FrontLine?

Multi-client contact centres and BPOs, 50+ agents. Buyers: operations, workforce planning, QA and HR leaders who have outgrown spreadsheets.

## About the vendor

- **Company**: FrontLine Software Solutions Inc.

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: FrontLine is priced per seat, per month, with published rates and no per-client add-on fees. Multi-client and multi-LOB scoping is included in every plan.

Starter: $25 per seat/month, up to 250 seats, $350 monthly minimum. Includes core HR and employee records, recruiting, onboarding, workforce scheduling, the client portal, and email support. Month-to-month billing.

Growth: $40 per seat/month, up to 5,000 seats, $1,200 monthly minimum. Adds QA evaluations and scorecards, training and coaching, knowledge base, skills and competency tracking, and priority support. Billed annually.

Enterprise: custom pricing, $50,000 annual minimum, unlimited seats. Includes every module, a dedicated customer success manager, custom SLAs and uptime commitments, SSO and SAML, and direct roadmap input. Billed annually.

Every plan starts with a free 90-day trial. No credit card is required to start, and there is no commitment during the trial. Early adopters can lock in 40 percent off list pricing.

Implementation and onboarding support, including data migration, client and line-of-business setup, and team training, is included rather than sold as a separate professional services engagement. Most customers are live in two to four weeks.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- Agent Interface
- Auto-Dialer
- Automated Routing
- Computer Telephony Integration
- Quality Management Software
- Reporting/Analytics
- Workforce Management Software

## Integrations (5 total)

- Amazon Connect
- Five9
- Genesys Cloud CX
- Twilio Flex
- Zoom Contact Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews)
2. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews)
3. [RingEX](https://www.capterra.co.il/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews)
4. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (1003 reviews)
5. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (919 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1109893/FrontLine)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10054432/FrontLine/> |
| en-AE | <https://www.capterra.ae/software/1109893/FrontLine> |
| en-AU | <https://www.capterra.com.au/software/1109893/FrontLine> |
| en-CA | <https://www.capterra.ca/software/1109893/FrontLine> |
| en-GB | <https://www.capterra.co.uk/software/1109893/FrontLine> |
| en-IE | <https://www.capterra.ie/software/1109893/FrontLine> |
| en-IL | <https://www.capterra.co.il/software/1109893/FrontLine> |
| en-IN | <https://www.capterra.in/software/1109893/FrontLine> |
| en-NZ | <https://www.capterra.co.nz/software/1109893/FrontLine> |
| en-SG | <https://www.capterra.com.sg/software/1109893/FrontLine> |
| en-ZA | <https://www.capterra.co.za/software/1109893/FrontLine> |

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