---
description: Get detailed information about Remedyforce usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Remedyforce Price, Reviews & Ratings - Capterra Israel 2026
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Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Remedyforce](/software/110648/bmc-remedyforce-service-desk)

# Remedyforce

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> Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
> 
> Verdict: Rated **4.3/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 15 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: BMC Software
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$50.00
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, French, German, Japanese, Portuguese, Spanish
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Alerts/Escalation
- Approval Process Control
- Asset Tracking Software
- Assignment Management
- Call Center Management
- Capacity Management
- Catalog Management
- Change Management Software
- Collaboration Tools
- Compliance Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Customer Database
- Dashboard Software
- Forms Creation & Design
- Full Text Search
- IT, Server & Network Monitoring Software
- Incident Management Software
- Inventory Management Software
- Issue Auditing
- Knowledge Base Management
- Knowledge Management Software
- Maintenance Scheduling
- Patch Management Software
- Problem Management
- Process/Workflow Automation
- Release Management
- Remote Access/Control
- Resource Management Software
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Supplier Management
- Task Management Software
- Ticket Management
- Workflow Configuration

## Category

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software)
- [Patch Management Software](https://www.capterra.co.il/directory/10017/patch-management/software)
- [System Administration Software](https://www.capterra.co.il/directory/10019/server-management/software)
- [Forms Automation Software](https://www.capterra.co.il/directory/10023/forms-automation/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.capterra.co.il/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews)
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Proactivanet](https://www.capterra.co.il/software/1010807/proactivanet) — 4.8/5 (52 reviews)
4. [SysAid](https://www.capterra.co.il/software/107225/sysaid) — 4.5/5 (511 reviews)
5. [ServiceNow](https://www.capterra.co.il/software/152871/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "Top Help Desk Tool" — 4.0/5

> **Verified Reviewer** | *13 January 2025* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: It has features that are intuitive for our change and incident management workflows and approval flows.
> 
> **Cons**: It has an outdated user interface, which makes it less appealing to work with.
> 
> Use it for automating approvals in our change and incident management, and use it for documenting changes.

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### "Good for what it is by to expensive too" — 4.0/5

> **Nicole** | *24 October 2023* | Fine Art | Recommendation rating: 7.0/10
> 
> **Pros**: It's fairly Easy to use and navigate and it has a comprehensive set of features for IT service management that meets ITIL standards.
> 
> **Cons**: It can be expensive if you are using it for a small to medium size business and the capabilities are not as robust as they could be for the price.
> 
> Remedyforce can be expensive, and the initial setup and configuration process can be complex.

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### "Not the best" — 2.0/5

> **Chris** | *14 June 2022* | Higher Education Software | Recommendation rating: 4.0/10
> 
> **Pros**: It provided reporting on the most important things.
> 
> **Cons**: Overall usability was lacking. The system seemed too convoluted and was not intuitive. Reporting seemed to be limited as far as capabilities.
> 
> Was glad we switched and so were most of the co-workers I talked to.

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### "Remedyforce Console - User Perspective" — 4.0/5

> **mike** | *3 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: We primarily use this product as our ticketing system.  As an MSP, we support multiple companies, and users are able to open their own tickets either via email or entering them in the portal.
> 
> **Cons**: Tickets with multiple Tasks do not have the ability to enter time worked on the individual task, only the main ticket.
> 
> We migrated from Microsoft Service Manager to Remedyforce.  Some of the historical data from SM was imported into Remedyforce, and for the most part is working well.

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### "My Days On Remedy" — 5.0/5

> **peter** | *16 November 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The ticket management feature of Remedy is ease to use even as a novice. It is ease to filter for all Service request relating to your department and you can actually spool a report to support your audit. I like the fact that SLAs can be monitored to assist resolvers prioritize which request to resolve first.
> 
> **Cons**: I don't like the fact that I will have to request the admin to share a report of all my resolved tickets, I should be able to do that myself.
> 
> Remedy is a flexible system to use for ITSM.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/110648/bmc-remedyforce-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/110648/bmc-remedyforce-service-desk> |
| en-AU | <https://www.capterra.com.au/software/110648/bmc-remedyforce-service-desk> |
| en-CA | <https://www.capterra.ca/software/110648/bmc-remedyforce-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/110648/bmc-remedyforce-service-desk> |
| en-IE | <https://www.capterra.ie/software/110648/bmc-remedyforce-service-desk> |
| en-IL | <https://www.capterra.co.il/software/110648/bmc-remedyforce-service-desk> |
| en-IN | <https://www.capterra.in/software/110648/bmc-remedyforce-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/110648/bmc-remedyforce-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/110648/bmc-remedyforce-service-desk> |
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| ja | <https://www.capterra.jp/software/110648/bmc-remedyforce-service-desk> |

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