---
description: Get detailed information about Kriseena usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kriseena Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [Kriseena](/software/1105420/Kriseena)

# Kriseena

Canonical: https://www.capterra.co.il/software/1105420/Kriseena

> Kriseena is AI support software using AI agents for repetitive inquiries, while human teams approve drafts for responses.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Kriseena?

Our primary customers are founders, support managers, and small support teams (1–10 agents).Ideal for Shopify and WooCommerce store owners processing high volumes of order-related inquiries.

## About the vendor

- **Company**: Daanbi Services

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Arab Emirates, United Kingdom, United States

## Features

- Chatbot Software

## Integrations (6 total)

- Google Sheets
- Jira
- Shopify
- Slack
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Qiscus](https://www.capterra.co.il/software/1026338/qiscus) — 4.4/5 (7 reviews)
2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24167 reviews)
3. [Pipedrive](https://www.capterra.co.il/software/132666/pipedrive) — 4.5/5 (3058 reviews)
4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1105420/Kriseena)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10050008/Kriseena/> |
| en-AE | <https://www.capterra.ae/software/1105420/Kriseena> |
| en-AU | <https://www.capterra.com.au/software/1105420/Kriseena> |
| en-CA | <https://www.capterra.ca/software/1105420/Kriseena> |
| en-GB | <https://www.capterra.co.uk/software/1105420/Kriseena> |
| en-IE | <https://www.capterra.ie/software/1105420/Kriseena> |
| en-IL | <https://www.capterra.co.il/software/1105420/Kriseena> |
| en-IN | <https://www.capterra.in/software/1105420/Kriseena> |
| en-NZ | <https://www.capterra.co.nz/software/1105420/Kriseena> |
| en-SG | <https://www.capterra.com.sg/software/1105420/Kriseena> |
| en-ZA | <https://www.capterra.co.za/software/1105420/Kriseena> |

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