---
description: Get detailed information about SuperIT usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SuperIT Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [SuperIT](/software/1102651/SuperIT)

# SuperIT

Canonical: https://www.capterra.co.il/software/1102651/SuperIT

> SuperIT is an AI platform that autonomously resolves IT issues and requests for managed service providers and internal IT teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SuperIT?

Managed Service Providers and Internal IT teams and help desks

## About the vendor

- **Company**: SuperIT

## Commercial Context

- **Starting Price**: US$595.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Italy, Japan, Netherlands, New Zealand, Spain, United Kingdom, United States

## Features

- Autonomous Task Execution
- CRM Integration
- Communications Management
- Contextual Guidance
- Dashboard Software
- Data Security
- Human-in-the-loop (HITL)
- Inquiry Routing
- Natural Language Processing
- Proactive Chat
- Ticket Management

## Integrations (10 total)

- Accelo
- Autotask PSA
- ConnectWise Automate
- ConnectWise PSA
- ConnectWise RMM
- HaloPSA
- Hudu
- IT Glue
- NinjaOne
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Agents for Customer Support](https://www.capterra.co.il/directory/34696/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.capterra.co.il/directory/34696/ai-agents-for-customer-support/software)
- [Agentic AI](https://www.capterra.co.il/directory/34631/agentic-ai/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3471 reviews)
2. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2215 reviews)
3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1788 reviews)
4. [TeamSupport](https://www.capterra.co.il/software/87908/teamsupport) — 4.5/5 (849 reviews)
5. [Talkdesk](https://www.capterra.co.il/software/132852/talkdesk) — 4.5/5 (733 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1102651/SuperIT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10047308/SuperIT/> |
| en-AE | <https://www.capterra.ae/software/1102651/SuperIT> |
| en-AU | <https://www.capterra.com.au/software/1102651/SuperIT> |
| en-CA | <https://www.capterra.ca/software/1102651/SuperIT> |
| en-GB | <https://www.capterra.co.uk/software/1102651/SuperIT> |
| en-IE | <https://www.capterra.ie/software/1102651/SuperIT> |
| en-IL | <https://www.capterra.co.il/software/1102651/SuperIT> |
| en-IN | <https://www.capterra.in/software/1102651/SuperIT> |
| en-NZ | <https://www.capterra.co.nz/software/1102651/SuperIT> |
| en-SG | <https://www.capterra.com.sg/software/1102651/SuperIT> |
| en-ZA | <https://www.capterra.co.za/software/1102651/SuperIT> |

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