--- description: Get detailed information about Alloy Navigator usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alloy Navigator Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Alloy Navigator](/software/108129/alloy-navigator) # Alloy Navigator Canonical: https://www.capterra.co.il/software/108129/alloy-navigator Page: 1 / 4\ Next: [Next page](https://www.capterra.co.il/software/108129/alloy-navigator?page=2) > Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. > > Verdict: Rated **4.6/5** by 67 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Alloy Navigator? Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 67 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Alloy Software - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: We have 3 flexible pricing options to choose from: Explorer: for small teams of 1-3 technicians $19/tech/month, 14¢/computer/month with unlimited requesters\! Express: for medium-sized teams of 4+ technicians $49/tech/month, 14¢/computer/month with unlimited requesters\! Enterprise: for large organizations $79/tech/month, 14¢/computer/month with unlimited requesters\! - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Calendar Management - Capacity Management - Change Management Software - Change Planning - Collaboration Tools - Compliance Tracking - Configuration Management - Content Management System (CMS) Software - Customer Support Software - Dashboard Software - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management Software - Inventory Control Software - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - License Inventory - Maintenance Scheduling - Mobile Access - Multi-Channel Communication - Multi-Location - Performance Metrics - Problem Management - Real-Time Monitoring - Real-Time Notifications - Release Management - Remote Access/Control - Reporting & Statistics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Surveys & Feedback - Task Management Software - Text Editing - Ticket Management - Work Order Management - Workflow Management Software ... and 31 more features ## Integrations (20 total) - Auth0 - BeyondTrust Remote Support - Google Calendar - LogMeIn Rescue - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Teams - Microsoft Word - Okta - OneLogin - OpsGenie ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) ## Related Categories - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.il/directory/30077/it-asset-management/software) - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (454 reviews) 3. [Wasp Asset](https://www.capterra.co.il/software/80853/assetcloud) — 4.5/5 (376 reviews) 4. [N-central](https://www.capterra.co.il/software/13803/n-central) — 4.2/5 (253 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.co.il/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Reviews ### "A helpdesk system that checks all the boxes for us." — 5.0/5 > **Trevor** | *11 August 2026* | Printing | Recommendation rating: 10.0/10 > > **Pros**: They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. > > **Cons**: Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. > > Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. ----- ### "My review of Alloy Navigator" — 3.0/5 > **Enzo** | *30 September 2024* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. > > **Cons**: The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. > > Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. ----- ### "Alloy Navigator: Help Desk Lifesaver" — 5.0/5 > **Nick** | *13 August 2026* | Printing | Recommendation rating: 8.0/10 > > **Pros**: Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. > > **Cons**: Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. > > Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. ----- ### "Very good application. Would recommend it." — 5.0/5 > **Janet** | *21 May 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. > > **Cons**: The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. > > The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. ----- ### "Alloy is easy to learn for new IT techs" — 5.0/5 > **Ryan** | *13 August 2026* | Printing | Recommendation rating: 8.0/10 > > **Pros**: Alloy is intuitive to use and integrates client inputs from multiple companies into a single, easy to use interface. > > **Cons**: Nothing in particular - my use case for Alloy is limited to help desk / support desk for the time being. > > As a new IT support tech, Alloy has been easy to learn and optimize in the helpdesk / support desk environment. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.il/software/108129/alloy-navigator?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/108129/alloy-navigator) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data