---
description: Get detailed information about SupportBox usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportBox Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [SupportBox](/software/1080163/SupportBox)

# SupportBox

Canonical: https://www.capterra.co.il/software/1080163/SupportBox

> All-in-one customer support platform.
Emails, calls, chat \& AI — all in one inbox for faster, smarter, more personal support.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses SupportBox?

Customer support

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SupportBox

## Commercial Context

- **Starting Price**: €16.90
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing is based on selected features and number of users, billed monthly or annually.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Bulgarian, Croatian, Czech, Danish, English, Finnish, French, German, Greek, Hungarian, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish
- **Available Countries**: Czechia, Slovakia

## Features

- CRM Software
- Chat/Messaging
- Customizable Branding
- Email Management Software
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Third-Party Integrations

## Integrations (10 total)

- ActiveCampaign
- Ecomail
- Freelo
- Instagram
- PrestaShop
- RAYNET CRM
- Retino
- Shopify
- SimpleShop
- WooCommerce

## Support Options

- Email/Help Desk
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews)
2. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2216 reviews)

## Reviews

### "All in one communication solution for B2B" — 5.0/5

> **Jaroslav** | *17 December 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing.
> 
> **Cons**: The app's design feels a bit outdated, but from what I understand, a redesign is in progress. We are overall satisfied.
> 
> Every email from our customers now receives a response, which addresses the most significant issue we previously faced with Gmail and other solutions.

-----

### "My only positive experience with Supportbox" — 5.0/5

> **Magda** | *26 November 2025* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: The biggest benefit is the ability to handle all customer inquiries for our e-shop from every possible channel (live chat on the website, email, social media etc.). Thanks to the user-friendly interface, it saves us a lot of time.
> 
> **Cons**: I can’t think of anything that doesn’t suit me or that couldn’t be adjusted or customized to match our needs and everyday workflow.
> 
> I use SupportBox on a daily basis. I handle our customers’ inquiries there together with my colleagues. Within SupportBox, we can categorize and assign queries to each other without needing to be in the same office. SupportBox is very clear and easy to navigate, and I found it intuitive right from the start.

-----

### "SupportBox makes our day-to-day customer support much easier" — 5.0/5

> **Eliška** | *4 September 2026* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: SupportBox makes our day-to-day customer support work much easier. All our communication is neatly organized in one place, and even a large team can easily navigate it. We appreciate the simple and intuitive interface and the clear distribution of requests among colleagues.
> 
> **Cons**: At this point, we can't think of anything major to criticize about SupportBox. If any minor issues come up while using the service, we appreciate that the SupportBox team responds to feedback and continuously improves the service.
> 
> We use SupportBox every day to communicate with customers of our online store, and it has become an important part of our customer support. It helps us keep our communications organized; we can see who is handling each request, and thanks to it, we’re able to efficiently process a larger volume of emails. The interface is intuitive, and new team members quickly get the hang of it.

## Links

- [View on Capterra](https://www.capterra.co.il/software/1080163/SupportBox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10033093/SupportBox/> |
| en-AE | <https://www.capterra.ae/software/1080163/SupportBox> |
| en-AU | <https://www.capterra.com.au/software/1080163/SupportBox> |
| en-CA | <https://www.capterra.ca/software/1080163/SupportBox> |
| en-GB | <https://www.capterra.co.uk/software/1080163/SupportBox> |
| en-IE | <https://www.capterra.ie/software/1080163/SupportBox> |
| en-IL | <https://www.capterra.co.il/software/1080163/SupportBox> |
| en-IN | <https://www.capterra.in/software/1080163/SupportBox> |
| en-NZ | <https://www.capterra.co.nz/software/1080163/SupportBox> |
| en-SG | <https://www.capterra.com.sg/software/1080163/SupportBox> |
| en-ZA | <https://www.capterra.co.za/software/1080163/SupportBox> |

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