--- description: Get detailed information about ConnectWise PSA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.co.il/software/107931/connectwise-manage Page: 1 / 13\ Next: [Next page](https://www.capterra.co.il/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 283 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customizable Reports - Dashboard Creation - Dashboard Software - Data Import/Export - Data Visualization Software - Document Management Software - Drag & Drop - IT Asset Management Software - IT Asset Tracking - IT Reporting - Incident Management Software - Issue Auditing - Issue Management - Knowledge Management Software - Maintenance Scheduling - Patch Management Software - Performance Metrics - Problem Management - Project Management Software - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Self Service Portal - Support Ticket Management - Task Management Software - Third-Party Integrations - Time & Expense Tracking - Workflow Management Software ... and 6 more features ## Integrations (62 total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.il/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.il/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software) - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.co.il/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.co.il/software/163344/n-sight) — 4.3/5 (203 reviews) 3. [Syncro](https://www.capterra.co.il/software/207618/syncro) — 4.6/5 (149 reviews) 4. [IT Glue](https://www.capterra.co.il/software/170401/itglue) — 4.6/5 (342 reviews) 5. [SuperOps](https://www.capterra.co.il/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Reviews ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5 August 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Cons**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "ConnectWise PSA Review" — 4.0/5 > **Danny** | *14 December 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. > > **Cons**: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. > > ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7 May 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Cons**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "A comprehensive system that requires a major upfront time investment" — 4.0/5 > **Daniel** | *28 July 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them > > **Cons**: There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. > > I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. ----- ### "Hate to admit but its actually pretty good" — 5.0/5 > **Verified Reviewer** | *20 May 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. > > **Cons**: The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.il/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data