--- description: Get detailed information about ConnectWise PSA usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.co.il/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.co.il/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM Software - Capacity Management - Change Management Software - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard Software - Document Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Auditing - Issue Management - Knowledge Management Software - Maintenance Scheduling - Patch Management Software - Performance Metrics - Prioritization - Problem Management - Project Management Software - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management Software - Scheduling Software - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management Software ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.il/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.il/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software) - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) ## Alternatives 1. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (446 reviews) 2. [N-central](https://www.capterra.co.il/software/13803/n-central) — 4.1/5 (195 reviews) 3. [N-sight RMM](https://www.capterra.co.il/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.co.il/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://www.capterra.co.il/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28 April 2025* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: There is a large number of things you can do in and use for in PSA. > > **Cons**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- ### "Excellent cloud ticketing system" — 5.0/5 > **Tina** | *13 December 2025* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools. The ticketing system is very collaborative, and supportive of remote workers. Overall awesome for a collaborative ticketing system for the mainstream end user, and beyond. > > **Cons**: Not anything specific. It works flawlessly. There are so many customizable options. YA DIBYA, awwww yosssssss. :3 > > I love working with, and absolutely recommend ConnectWise. It has been one of the easiest in-office norms to acclimate to. The interface of ConnectWise is easy to figure out\! ----- ### "Great Ticket Management" — 4.0/5 > **Mitch** | *22 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is Very Secure and has good Customer support when we need help with managing our tickets. We are able to make boards and have workflow rules to help take care of clients. > > **Cons**: Sometimes its slow and it requires a lot of training to get good at working the workflows and setting them up. > > Overall its been great, We are able to manage our tickets and manage our clients and their needs. It is also secure. ----- ### "Pleased Overall" — 4.0/5 > **Lorenzo** | *24 March 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Well built application with deep customization and strong reputation in the MSP space. We have been using this for a long time and it has served us well from an on-prem and remote worker POV. > > **Cons**: Support has been lackluster over the years, feature updates take a long time to be reviewed and accepted, it seems like this product is easy to misconfigure and then get stuck with how things were built prior to your involvement. > > Overall, I have been fine with it from a user POV. It does what we need it to, has deep customization, and supports integration with all tools we use. I am not sure if another product would better serve our team, but i am happy with where we're at. ----- ### "Integrations, Tie-ins, and Control" — 5.0/5 > **Alex** | *20 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The integration of services is great. This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path. From issue detection to tech action to client notification to resolution, ConnectWise handled all the tracking making sure our service agreement metrics were met. > > **Cons**: Since the integrations are extensive, the configuration can be as well. Unsurprisingly, if you tie in everything that you can, the setup and maintenance grows. > > ConnectWise is my guidance during my day. Issues from our device management system create tickets that are added to my Outlook calendar for action. Everybody I may have to reach out to for a ticket is normally already in the system so a couple of clicks get me their info and sends off the notifications I need. The service agreement details are also available so I know what metrics I need to operate under. Peripheral things I used to need to look up in different systems are all now available in one place allowing me to focus on the technical task at hand. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.il/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data