---
description: Get detailed information about Customer Operations Platform usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Operations Platform Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Customer Operations Platform](/software/1078035/Customer-Operations-Platform)

# Customer Operations Platform

Canonical: https://www.capterra.co.il/software/1078035/Customer-Operations-Platform

> Cloud-based customer operations platform that helps industrial equipment businesses manage assets and streamline after-sales service.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Customer Operations Platform?

OEMs, machinery manufacturers, distributors, suppliers, and system integrators looking to modernise after-sales, boost asset visibility, and enable client self-service.

## About the vendor

- **Company**: Makula Technology GmbH

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Makula pricing combines flat platform fees and user-based licensing. AssetHub and Customer Portal are charged at a fixed monthly rate. Field Service, Help Desk, and Industrial AI modules are billed per user. A one-time onboarding fee applies to all new accounts. Access to Makula’s API is available at an additional cost. Pricing is modular, so customers can start small and scale as needed. Contact us for a custom quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Customer Database
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Alternatives

1. [Atera](https://www.capterra.co.il/software/144309/atera) — 4.5/5 (446 reviews)
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Mint Service Desk](https://www.capterra.co.il/software/187044/mint-service-desk) — 4.8/5 (22 reviews)
5. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11620 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1078035/Customer-Operations-Platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031447/Customer-Operations-Platform/> |
| en-AE | <https://www.capterra.ae/software/1078035/Customer-Operations-Platform> |
| en-AU | <https://www.capterra.com.au/software/1078035/Customer-Operations-Platform> |
| en-CA | <https://www.capterra.ca/software/1078035/Customer-Operations-Platform> |
| en-GB | <https://www.capterra.co.uk/software/1078035/Customer-Operations-Platform> |
| en-IE | <https://www.capterra.ie/software/1078035/Customer-Operations-Platform> |
| en-IL | <https://www.capterra.co.il/software/1078035/Customer-Operations-Platform> |
| en-IN | <https://www.capterra.in/software/1078035/Customer-Operations-Platform> |
| en-NZ | <https://www.capterra.co.nz/software/1078035/Customer-Operations-Platform> |
| en-SG | <https://www.capterra.com.sg/software/1078035/Customer-Operations-Platform> |
| en-ZA | <https://www.capterra.co.za/software/1078035/Customer-Operations-Platform> |

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