---
description: Get detailed information about Customerscore.io usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Customerscore.io Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Retention](/directory/34255/customer-retention/software) > [Customerscore.io](/software/1072389/Customerscore-io)

# Customerscore.io

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> AI-native Customer Success platform: every CSM sees which accounts need them today and why, with predictive churn and upsell scores.
> 
> Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Customerscore.io?

B2B SaaS companies with a Customer Success team that owns renewals and NRR, from scale-ups to mid-market, replacing spreadsheets or a platform that needs an admin to run.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 17 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Customerscore.io

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Czechia

## Features

- Account Alerts
- Account Management Software
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Campaign Management Software
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Conversion Tracking
- Customer Communication
- Customer Data Management
- Customer Engagement Software
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Document Management Software
- Email Management Software
- Employee Database
- Employee Handbook
- Employee Management
- Engagement Tracking
- Feedback Management
- Funnel Analysis
- Health Score
- Interactive Reports
- Multi-Channel Communication
- Multi-Language
- NPS of Customers
- Onboarding Software
- Performance Management
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Retention Tracking
- Revenue Management Software
- Self Service Portal
- Task Management Software
- Third-Party Integrations
- Training Management
- Usage Tracking/Analytics
- Workflow Management Software

## Integrations (9 total)

- Amplitude Analytics
- Chargebee
- Customer.io
- Delphi AI
- Fin
- HubSpot Sales Hub
- Mixpanel
- PostHog
- Salesforce CRM Connector

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Retention](https://www.capterra.co.il/directory/34255/customer-retention/software)

## Related Categories

- [Customer Retention](https://www.capterra.co.il/directory/34255/customer-retention/software)
- [Product Analytics Software](https://www.capterra.co.il/directory/32915/product-analytics/software)
- [Onboarding Software](https://www.capterra.co.il/directory/30819/onboarding/software)
- [Client Onboarding Software](https://www.capterra.co.il/directory/33476/client-onboarding/software)
- [Customer Data Platform Software](https://www.capterra.co.il/directory/31334/customer-data-platform/software)

## Alternatives

1. [Braze](https://www.capterra.co.il/software/155423/appboy) — 4.7/5 (168 reviews)
2. [Custify](https://www.capterra.co.il/software/190125/custify) — 4.9/5 (135 reviews)
3. [Stamp Me](https://www.capterra.co.il/software/131810/stamp-me) — 5.0/5 (24 reviews)
4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [Emma by Marigold](https://www.capterra.co.il/software/75428/emma) — 4.2/5 (157 reviews)

## Reviews

### "Playbooks and alerts give our team focus and clarity" — 5.0/5

> **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior.
> 
> **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly.
> 
> Strong partner—helps our team predict churn and focus on growth opportunities with smart automation.

-----

### "Powerful, Practical, and Priced Right" — 5.0/5

> **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Functionality, support, design, UX, everything :)
> 
> **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better.
> 
> I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice

-----

### "End‑to‑end retention and upsell automation" — 4.0/5

> **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process.
> 
> **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly.
> 
> It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn.

-----

### "Efficient onboarding with actionable customer insights" — 4.0/5

> **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied.
> 
> **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it.
> 
> Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform.

-----

### "Highly able customer health monitoring tool" — 5.0/5

> **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool.
> 
> **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable.
> 
> I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1072389/Customerscore-io)

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| de-CH | <https://www.capterra.ch/software/1072389/Customerscore-io> |
| en | <https://www.capterra.com/p/10025816/Customerscore-io/> |
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