--- description: Get detailed information about Sobot usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sobot Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot) # Sobot Canonical: https://www.capterra.co.il/software/1072329/Sobot Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/1072329/Sobot?page=2) > Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sobot? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 106 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - AI Copilot - AI/Machine Learning - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Chatbot Software - Code-free Development - Computer Telephony Integration - Content Management System (CMS) Software - Conversation Intelligence - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Personalization and Behavioral Targeting Software - Pre-Configured Bot - Proactive Chat - Quality Management Software - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Speech Recognition Software - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management Software - Workforce Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.co.il/directory/32448/chatbot/software) - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Alternatives 1. 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It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time. ----- ### "A dependable platform for structured and scalable customer support operations" — 5.0/5 > **Malte** | *16 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What stood out most was the stability and structure Sobot brings to customer communication across different channels. It makes it easier to keep all interactions organized in one place, instead of juggling multiple tools, and gives our teams clearer visibility into what’s happening at any given time. This has helped improve coordination across support workflows and made daily handling of customer requests more consistent and manageable. > > **Cons**: At this stage, there isn’t anything significant we would point out as a downside. The platform has been working well for our needs, and we haven’t encountered any major issues in our daily use. > > It has helped us bring more structure to how customer interactions are managed across channels and made it easier for teams to stay aligned in our daily operations. The platform fits well into existing workflows and supports consistent handling of support requests without adding unnecessary complexity. It has proven to be a practical tool for maintaining organized and efficient customer communication at scale. ----- ### "Magnificent CRM and Marketing Automation Platform." — 4.0/5 > **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10 > > **Pros**: Sobot increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing. > > **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience. > > Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively. ----- ### "Helped Us Manage Customer Inquiries More Efficiently" — 5.0/5 > **Jessica** | *5 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: What I liked most was how it helped us manage routine customer inquiries more efficiently. A large number of customer questions tend to be related to order updates, returns, and product information, and having those handled automatically reduced some of the workload on the team. It also helped maintain quicker response times, particularly during busy periods when inquiry volumes were higher than usual. > > **Cons**: It handles routine questions well, but more complex customer inquiries still require human support. Some additional customization options would also be helpful. > > We initially introduced it to help manage the growing number of customer inquiries coming through our support channels, particularly around orders, returns, and general product questions. One of the first things we noticed was that it reduced the amount of time our team spent answering the same questions repeatedly, which helped us stay more focused on customers who needed direct assistance. During busier periods, such as promotions and seasonal campaigns, it helped us keep response times under control without placing additional pressure on the team. Customers were able to get answers to common questions much faster, and that improved the overall flow of support requests. The chatbot works best as a first point of contact rather than a complete replacement for human support and it has become a useful part of our customer service process and has helped us manage inquiries more efficiently on a daily basis. ----- ### "A practical way to keep customer communication under control" — 5.0/5 > **Patric** | *26 June 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: One of the more practical improvements has been having every customer conversation routed into a single system. Things were fragmented across different channels earlier and it took more effort than it should have just to keep track of requests. Now it’s more straightforward to monitor incoming issues, allocate them properly, and ensure they’re followed through. It’s made the support flow noticeably more manageable during peak periods. > > **Cons**: Nothing major on the product side. The main thing is that getting everything set up properly takes some time upfront, especially aligning it with how your internal workflows already run. > > It has helped bring more structure to how we handle customer communication, especially as volume fluctuates across different channels. It doesn’t change how the business runs, but it does make the support side more controlled and easier to monitor. Once it was fully set up, it became part of the daily workflow without needing much oversight ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/1072329/Sobot?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/1072329/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data