--- description: Get detailed information about Sobot usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sobot Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot) # Sobot Canonical: https://www.capterra.co.il/software/1072329/Sobot Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/1072329/Sobot?page=2) > Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 113 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sobot? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 113 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - AI Copilot - AI/Machine Learning - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Chatbot Software - Code-free Development - Computer Telephony Integration - Content Management System (CMS) Software - Conversation Intelligence - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Personalization and Behavioral Targeting Software - Pre-Configured Bot - Proactive Chat - Quality Management Software - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Sentiment Analysis - Speech Recognition Software - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management Software - Workforce Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software) - [Chatbot Software](https://www.capterra.co.il/directory/32448/chatbot/software) - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (884 reviews) 2. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Amazon Connect](https://www.capterra.co.il/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 4. [Gladly](https://www.capterra.co.il/software/156723/gladly) — 4.8/5 (139 reviews) 5. [HoduCC](https://www.capterra.co.il/software/156136/hoducc) — 4.6/5 (96 reviews) ## Reviews ### "Best Omnichannel" — 5.0/5 > **Donald** | *1 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Sobot platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now. and the setup and integration has been very seamless > > **Cons**: For us Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this. > > Sobot helps us automate and refine a ton of our processes. It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time. ----- ### "A valuable addition to our customer communication" — 5.0/5 > **Alan** | *12 July 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: What impressed me most was how naturally it fit into our customer communication process. A large percentage of the questions we receive are repetitive, customers asking about sizing, product availability, order updates, or returns. Sobot helped us handle those interactions much more efficiently without making the experience feel impersonal. It gave customers quicker answers while allowing our support team to spend more time on conversations that required individual attention. > > **Cons**: It performs best when it's maintained consistently. As our collections, promotions, and policies change throughout the year, we need to keep the chatbot content updated so customers always receive accurate information. > > We introduced Sobot to improve the way we handled routine customer inquiries, particularly during busy sales periods when inquiry volumes increase. Since then, we've seen a smoother flow of customer communication and faster responses to common questions. One of its biggest strengths is that it supports the customer journey without replacing the human element of our service. It has become a practical tool that complements our team and helps us deliver a more consistent experience across our digital channels. ----- ### "Practical tool we used weekly for four months" — 4.0/5 > **Michael** | *8 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We used Sobot weekly for about four months. I’m the COO at a mid-sized IT services and healthcare analytics company. We brought in this AI-powered customer service and contact center platform to automate client intake, manage IT support workflows, and streamline internal technical operations. It did a solid job of pulling different channels into one place so we could actually see what was coming in and keep things moving. Automating the more repetitive parts of client intake saved us time, and the workflow side helped keep technical requests organized instead of getting lost in email or chat. Our team got comfortable with it pretty quickly. > > **Cons**: The only real downside was a few small quirks when we were setting up the more detailed workflows. It took a bit of extra tinkering at the beginning, but once everything was running it didn’t slow us down. > > Overall it’s been a practical tool for us. I’d recommend it to other mid-sized teams that need something straightforward for both client communication and internal IT support. ----- ### "A dependable platform for structured and scalable customer support operations" — 5.0/5 > **Malte** | *16 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What stood out most was the stability and structure Sobot brings to customer communication across different channels. It makes it easier to keep all interactions organized in one place, instead of juggling multiple tools, and gives our teams clearer visibility into what’s happening at any given time. This has helped improve coordination across support workflows and made daily handling of customer requests more consistent and manageable. > > **Cons**: At this stage, there isn’t anything significant we would point out as a downside. The platform has been working well for our needs, and we haven’t encountered any major issues in our daily use. > > It has helped us bring more structure to how customer interactions are managed across channels and made it easier for teams to stay aligned in our daily operations. The platform fits well into existing workflows and supports consistent handling of support requests without adding unnecessary complexity. It has proven to be a practical tool for maintaining organized and efficient customer communication at scale. ----- ### "Helped us bring more structure to client communication across teams" — 5.0/5 > **Aziza** | *29 June 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The main value for us has been having a single place where client communication is visible and trackable. It’s made it easier for account and operations teams to stay aligned, especially when multiple stakeholders are involved in the same project. It also helps reduce the risk of messages getting lost or delayed when workload increases. > > **Cons**: Nothing major from our side. The initial setup took some time to align with how we already manage workflows internally, but that’s expected when introducing any new system. After that, it’s been stable > > The main challenge we were trying to solve was keeping client communication organized across multiple accounts and internal teams. Requests, feedback, and follow-ups were coming in from different channels, This made it harder to maintain visibility and ensure nothing was missed. Sobot helped us consolidate those conversations into one system, which made it easier to track what was happening across projects and reduce the back-and-forth between teams. It’s been more about improving structure than changing how we work ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/1072329/Sobot?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/1072329/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data