--- description: Get detailed information about SysAid usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SysAid Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [SysAid](/software/107225/sysaid) # SysAid Canonical: https://www.capterra.co.il/software/107225/sysaid Page: 1 / 22\ Next: [Next page](https://www.capterra.co.il/software/107225/sysaid?page=2) > AI that gets IT work done, not just answers questions. SysAid resolves incidents, fulfills requests, and acts on its own. > > Verdict: Rated **4.5/5** by 523 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SysAid? IT leaders, CIOs and CTOs, and hands-on IT professionals at companies with 250-5,000 employees who want enterprise-grade ITSM, automated repetitive IT work, and a clear ROI story for leadership. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 523 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SysAid - **Location**: Toronto, Canada - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 33 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Business Process Automation - Capacity Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Compliance Management - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Data Import/Export - Drag & Drop - Event Logs - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management Software - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Multi-Channel Communication - Multi-Language - Patch Management Software - Performance Monitoring - Problem Management - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Access/Control - Remote Monitoring & Management - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Third-Party Integrations - Ticket Management - Uptime Reporting - User Management - Workflow Automation - Workflow Configuration ... and 20 more features ## Integrations (28 total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Simple and intuitive, I get along well with it." — 5.0/5 > **Spyros** | *2 July 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We've been using the ITAM variant in our field for years. There's a nice dashboard where you can see how many tickets are still open, how much time is left and the team's performance. If someone is already working on a ticket, you can see it at the top which is quite helpful. The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there. > > **Cons**: Unfortunately, the program is often only as good as its users, which means you have to get to grips with SysAid in particular in order to be able to use all features of the program. > > Reliable way to report requirements and problems, processing according to priorities. Surely benefits from implementation in the respective field. ----- ### "Cloud and Spaces Migration is Not Complete" — 3.0/5 > **Patrick** | *5 November 2025* | Medical Devices | Recommendation rating: 7.0/10 > > **Pros**: Very robust system with many tools and abilities baked in. Very Versatile. SysAid is working with third party tools for integration opportunities with many, many pieces of software and other environments. > > **Cons**: The move from Classic to Spaces UI has been ongoing for years now, seems to have been abandoned at some point and left in an unfinished state. Spaces is half-baked with tons of issues and seems like it's been stuck halfway through its development for years now. Their documentation explaining everything about SysAid and how to use every component was great.....5-7 years ago. For the environment these days it's a coin flip if the documentation is on point or not. > > I like the on-prem system and the classic UI, it was great. This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. Sitting in this halfway point is counterproductive and a clear failure. ----- ### "A Reliable and Feature-Rich IT Service Management Solution" — 5.0/5 > **Toluwalope** | *9 July 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I like most about SysAid is the ticket management and automation features. They make it easier to manage incidents, improve response times, and cut down on manual tasks. I also like the reporting feature because it provides useful insights into our support performance and helps us track how the team is doing. > > **Cons**: The main area I think SysAid can improve on is the user interface. Although the platform has a lot of useful features, navigating some sections isn't always straightforward. Making the navigation simpler and improving the report creation process would make the overall user experience much better. > > Overall, our experience with SysAid has been positive. The platform has helped us improve the way we manage IT support by streamlining ticket management, automating routine tasks, and providing useful reporting for monitoring performance. While there are areas that could be improved, such as the user interface and navigation, it has been a reliable solution that supports our day-to-day service desk operations. ----- ### "An outstanding ITSM solution delivered by an exceptional team of professional" — 5.0/5 > **Alex** | *10 July 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: We are currently in the implementation stage of the SysAid ITSM tool, and the experience so far has been outstanding. The SysAid team has been very approachable, highly knowledgeable, and genuinely friendly throughout the process. Their professionalism and support have made a real difference. There have been no hidden costs, which has made budgeting and planning straightforward. We’re especially impressed with their automation capabilities and Agentic AI solution - both are powerful, intuitive, and easily configurable. These features are set to save us significant time and money, streamlining our operations and boosting efficiency > > **Cons**: While the AI and automation capabilities of this ITSM solution are undeniably powerful, streamlining many repetitive and time-consuming tasks, here is a potential downside. The reduction in manual input could impact certain roles, particularly those focused on routine service desk functions. This shift, although beneficial for operational efficiency, may leave limited time for individuals to reskill or for organisations to redeploy staff effectively. To fully realise the benefits of automation while maintaining a strong support culture, it’s essential that organisations proactively plan for workforce transition and invest in upskilling and internal mobility > > SysAid are a committed and professional team, they bring a great balance of expertise and enthusiasm to their work. It’s clear they genuinely enjoy what they do. Highly recommended\! ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Verified Reviewer** | *31 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Cons**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.il/software/107225/sysaid?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/107225/sysaid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data