Hummingbird

Good customer support

Pros:

Love the reports, the ease of use and the quick responses from customer service. Plus they custom Makes our forms for us!

Cons:

It can be buggy at times. But they are great about fixing it quickly

Best Electronic Medical Record

Comments: The billing process is faster and reliable when it comes to holding bills for different reasons

Pros:

The software is geared more towards hospice than any other software I have reviewed. It is simple to use and very reliable when it comes to Federal and State Regulations

Cons:

Not user friendly for a surveyor. Takes too much time when trying to print charts or go to a timeline that a surveyor requests. I have also had a few issues when visits didn't show up in the record or where patients didn't show up on the mobile side for employees to chart their visit(s)

Piece of Software

Comments: I think this software is garbage. It serves a purpose I suppose,
another example is database corruption happened, this caused patients with multiple admissions to experience data spillage from one admit to another. I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

Pros:

Not Much. - I suppose since I should leave something positive, I would have to say the separation of the Admin and Clinical into two separate programs. This does eliminate any possibility of someone with no need to look at clinical information from accessing it. It does come with its own set of headaches.

Cons:

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well. As an example if a patient is admitted on a Tuesday evening, I will not see the patient on my reports until Thursday morning. Oh yes the clinical side is tied to an old version of Firefox. and you cannot update Firefox or it will break the software.Can anyone see the inherent security risk in this. The admin sides uses Google Chrome and it manages the updates rather well

Good and supportive

Comments: When our clinician has any issues with software, it's easy to contact them. They create a ticket and follow up with updates until it's solved. They also share the issues with the clinical manager, so the management team know what has been going on. They also have the account manager and check with provider periodically to make sure things are going okay. It has been great with Hummingbird.

Pros:

We have used Hummingbird from the start-up. They have been very supportive. As you can imagine, I had so many questions to ask since I was in charge of setting up the hospice program in our agency. The Hummingbird team members, including the liaison, marketing assistant, and technicians, responded to me promptly and provided resources.

Cons:

Previously, it wasn't a web based software. But now they are. I'm happy about it.

Great EMR

Comments: It has been a positive experience up to this point. Look forward to all of the changes that are on the table for the future.

Pros:

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

Cons:

Uses older version of firefox and sometimes you have to reinstall multiple times.