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What Is Swap Commerce?

Swap is your "everything e-commerce app" for Shopify brands looking to scale with a one-login solution for global shipping, returns & exchanges, tracking, insurance, and recycling. From increasing retained revenue with easy exchanges to cross-border commerce support, Swap is fully customizable to your brand's preferences at every stage of the journey. We handle all direct relationships with carriers to give you back time and money you never knew you had.

Who Uses Swap Commerce?

Not provided by vendor

Swap Commerce Software - Swap enables anyone to seamlessly make returns, exchanges, and receive store credits for next time – meaning more retained revenue on day 1.
Swap Commerce Software - Customize exchange and store credit offerings to retain more revenue. Brands are adding 10 percent at minimum to their bottom line by using Swap – don't leave money on the table.
Swap Commerce Software - Transparency with guaranteed landed costs gives customers all the answers upfront – no guessing, no surprises. Then, you can watch the orders roll in while we handle all tax remittance and duty collection for you.
Swap Commerce Software - We go the extra mile and give you insights that actually help you improve your business. Our dashboard manages inventory, tracks cash flow, and details return reasons, all in one place.
Swap Commerce Software - Returned products don’t have to get tossed. Let us help you dispose of your products and materials responsibly. Help us, help you, help our planet.

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Reviews of Swap Commerce

Average score

Overall
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
100%
Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent customer service and technical support

5.0 8 months ago

Pros:

Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.

Cons:

I have not experienced something I did not like about swap

Susie
Operations Manager in UK
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great system and team

5.0 8 months ago

Pros:

Swap enabled us to improve our Returns Management system which in return, made returns for our customers far easier and more streamlined. We have had great feedback since using Swap on this front. The reporting functions on the Swap dashboard have also made understanding our customers return habits and reasoning easier to understand and report to the wider business on as well. The team are extremely helpful and responsive when there has been queries. They are friendly and approachable, and made set up really straight forward and easy to understand. We have just implemented Swap Package Protection too, again something that was easy to set up with support from the Swap team and we are looking forward to reviewing feedback and this system in the weeks to come.

Cons:

None so far! Whilst we have only been with Swap a short time, I feel that if there was any issues or things that we didn't like, they would be willing and able to address this.

Jade
Customer Relations in UK
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Swap Returns Portal

5.0 8 months ago

Comments: Our customers continue to express how easy our returns portal is to work and therefore how easy the items are to return, I can not fault it.

Pros:

The ease of the portal, tracking is included on the page and every part of the returns tracking is broken down for you and so easy to see/follow. Also prompts you if something needs processing manually which helps ensure things aren't missed

Cons:

Nothing, I think it is a great service/platform

Hannah
Production Team Leader in UK
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Very user friendly and makes day to day returns processing easy.

5.0 8 months ago

Pros:

- User Friendly - Statistics are helpful when looking at return reasons. Easy to export.

Cons:

- Unable to restock selected items from the return. Either have to restock all items or no items and then manually adjust stock through Shopify.

Roisin
Head of Customer Services in UK
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Exceptional Customer Support

5.0 8 months ago

Comments: Excellent overall experience, would highly recommend.

Pros:

A user-friendly interface for our customers and exceptional customer support for us. Always there to help if we have a problem, and solves it efficiently with a positive and friendly attitude.

Cons:

At this current time I have no cons with Swap Commerce.