---
description: Get detailed information about etrack1 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: etrack1 Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [etrack1](/software/1056309/etrack1)

# etrack1

Canonical: https://www.capterra.co.il/software/1056309/etrack1

> GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses etrack1?

etrack1 is for customer centres with passionate customer service managers and employees in medium to large businesses world wide.

## About the vendor

- **Company**: Indicia Danmark

## Commercial Context

- **Starting Price**: €80.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Danish, English, Finnish, German, Norwegian
- **Available Countries**: Denmark, Faroe Islands, Finland, Greenland, Norway, Sweden

## Features

- Alerts/Escalation
- Analytics
- Autoresponders
- CRM Software
- Call Routing
- Customer History
- Customer Segmentation
- Customizable Templates
- Email Management Software
- Engagement Tracking
- Inbox Management
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Prioritization
- Queue Management
- Reporting & Statistics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software)
- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software)
- [Service Desk Software](https://www.capterra.co.il/directory/31027/service-desk/software)
- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Hiver](https://www.capterra.co.il/software/142975/hiver) — 4.7/5 (146 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1056309/etrack1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10014082/etrack1/> |
| en-AE | <https://www.capterra.ae/software/1056309/etrack1> |
| en-AU | <https://www.capterra.com.au/software/1056309/etrack1> |
| en-CA | <https://www.capterra.ca/software/1056309/etrack1> |
| en-GB | <https://www.capterra.co.uk/software/1056309/etrack1> |
| en-IE | <https://www.capterra.ie/software/1056309/etrack1> |
| en-IL | <https://www.capterra.co.il/software/1056309/etrack1> |
| en-IN | <https://www.capterra.in/software/1056309/etrack1> |
| en-NZ | <https://www.capterra.co.nz/software/1056309/etrack1> |
| en-SG | <https://www.capterra.com.sg/software/1056309/etrack1> |
| en-ZA | <https://www.capterra.co.za/software/1056309/etrack1> |

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