---
description: Get detailed information about CallAI usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: CallAI Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [CallAI](/software/1051183/callai)

# CallAI

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> Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CallAI?

CallAI is a must-have for any contact center and businesses that conduct voice-based transactions, support, interviews, surveys, or consultations to analyze and optimize their conversations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: GoVivace
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$49.99
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English, French, Hindi, Portuguese, Spanish, Vietnamese
- **Available Countries**: Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica and 44 more

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM Software
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tracking Software
- Caller ID
- Campaign Management Software
- Compliance Management
- Computer Telephony Integration
- Conversion Tracking
- Customer Experience Management
- Customer Surveys
- Employee Coaching Tools
- Feedback Management
- IVR
- KPI Monitoring
- Keyword Tracking
- Multi-Channel Communication
- Multiple Scoring Models
- Performance Metrics
- Productivity Analysis
- Quality Management Software
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations

## Integrations (30 total)

- AzureDesk
- AzureSmart
- Gmail
- Google Ads
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Salesforce B2B Commerce
- Salesforce CPQ & Billing
- Salesforce Commerce Cloud
- Salesforce Communications Cloud
- Salesforce Consumer Goods Cloud
- Salesforce Customer360
- Salesforce Desk

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Contact Center Quality Assurance Software](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Center Quality Assurance Software](https://www.capterra.co.il/directory/33415/contact-center-quality-assurance/software)
- [Call Center Workforce Management Software](https://www.capterra.co.il/directory/32607/call-center-workforce-management/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software)
- [Speech Analytics Software](https://www.capterra.co.il/directory/32258/speech-analytics/software)

## Alternatives

1. [Calabrio ONE](https://www.capterra.co.il/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [NiCE CXone](https://www.capterra.co.il/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [CloudTalk](https://www.capterra.co.il/software/182004/cloudtalk) — 4.4/5 (269 reviews)
4. [Five9](https://www.capterra.co.il/software/132405/five9) — 4.2/5 (484 reviews)
5. [inconnect](https://www.capterra.co.il/software/164772/omnichannel) — 3.9/5 (19 reviews)

## Reviews

### "Efficient for Contact Center" — 5.0/5

> **Edwin** | *29 May 2024* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution.

Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.
> 
> **Cons**: CallAI is a perfect solution. We haven’t experienced any problems with them
> 
> The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

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### "Automated quality metrics makes performance tracking easy" — 5.0/5

> **anurag** | *8 September 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful.
> 
> **Cons**: Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support.
> 
> It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

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### "CallAI platform from Govivace was the perfect answer to our challenges." — 4.0/5

> **Mark** | *15 June 2024* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.
> 
> **Cons**: CallAI is a ideal solution. they are perfect
> 
> The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

-----

### "Good Auto QA software" — 5.0/5

> **Brain** | *5 June 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.
> 
> **Cons**: CallAI is a good automated QA and call analytics solution.
> 
> The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

-----

### "Compact solution for my call center operations" — 5.0/5

> **Hugo** | *12 April 2024* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect
solution to reduce in-house QA’s and increase agents' performance by monitoring their
calls to train the low-performing agents. We are now able to find underperforming
agents quickly and also train them better by providing specific feedback.
> 
> **Cons**: All good\! CallAI is a great solution for call centers and BPOs.
> 
> It was great working with Govivace’s team. They were on time from my inquiry until the
solution was deployed. Perfect solution with the dedicated support team. Keep going,
guys. Good luck.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1051183/callai)

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| en-AU | <https://www.capterra.com.au/software/1051183/callai> |
| en-CA | <https://www.capterra.ca/software/1051183/callai> |
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