--- description: Get detailed information about Staffino usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Staffino Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Staffino](/software/1044294/staffino) # Staffino Canonical: https://www.capterra.co.il/software/1044294/staffino Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/1044294/staffino?page=2) > Staffino is an experience management platform offering a wide variety of modules for complex CX and EX management. > > Verdict: Rated **5.0/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Staffino? Staffino helps CX and customer care teams in retail, pharmacies, utilities, telco, finance, and logistics improve NPS, CSAT, and service quality with real-time feedback and actionable insights. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 8 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Staffino ## Commercial Context - **Starting Price**: €350.00 - **Pricing model**: Other - **Pricing Details**: We offer flexible plans designed to help you start small and scale as you grow. Whether you're exploring experience management or need enterprise-level solutions, we’ve got you covered. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, Dutch, English, French, German, Hungarian, Polish, Romanian, Slovak - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 30 more ## Features - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Campaign Management Software - Chat/Messaging - Commenting/Notes - Communication Management - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Forms - Customizable Questions - Customizable Templates - Dashboard Software - Data Import/Export - Data Visualization Software - Email Management Software - Email Marketing Software - Employee Engagement Software - Employee Recognition Software - Engagement Tracking - Feedback Management - Leaderboards - Manager-to-Employee Recognition - Mass Texting - Message Personalization - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multi-Language - NPS Survey Structure - Negative Feedback Management - Performance Management - Performance Metrics - Process/Workflow Automation - Reporting/Analytics - SMS Messaging - Scheduled Messaging - Sentiment Analysis - Survey Builder - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (14 total) - 2Ring Dashboards & Wallboards - Daktela - GENESYS - Genesys - Genesys Cloud CX - Global Payments Integrated - Global Payments Retail POS - HubSpot CRM - HubSpot Sales Hub - Looker - MS Dynamics - Salesforce Platform - Tableau - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) - [NPS Software](https://www.capterra.co.il/directory/32075/nps/software) - [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software) - [Employee Engagement Software](https://www.capterra.co.il/directory/30817/employee-engagement/software) - [Gamification Software](https://www.capterra.co.il/directory/30911/gamification/software) ## Alternatives 1. [QuestionPro](https://www.capterra.co.il/software/135455/questionpro) — 4.8/5 (522 reviews) 2. [EZ Texting](https://www.capterra.co.il/software/145848/ez-texting) — 4.4/5 (245 reviews) 3. [Heymarket](https://www.capterra.co.il/software/167436/heymarket) — 4.5/5 (47 reviews) 4. [Recur](https://www.capterra.co.il/software/1062060/recur) — 5.0/5 (6 reviews) 5. [Alchemer](https://www.capterra.co.il/software/72549/alchemer) — 4.5/5 (319 reviews) ## Reviews ### "Satisfied Customer of Staffino" — 5.0/5 > **Haroon** | *12 September 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Their support and the way they value relation. Hence service is satisfying. Whenever we need new stuff, we get proper attention and service from the,- > > **Cons**: New features not released often. For example, SSO. We have requested that almost couple of years ago. > > Very good. We have SMS solution with them, we also implemented Google review system with them. In future, we will implement email survey system with them as well. ----- ### "Happy customer" — 5.0/5 > **Jimmy** | *11 September 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I think the platform is very easy to use both for managers and employees to gain valueable insights of how our customers like our services. > > **Cons**: There are not ant particular parts that i dont like about the platform itself. Perhaps there could be more convienent ways to extract/explore data in excel > > Been using Staffino couple of years now and it has gained valueable insights to our business and shown how excellent service our customer care is giving our customers. ----- ### "Great customer feedback platform" — 5.0/5 > **Aneta** | *21 April 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: From Staffino side the implementation and overall support throughout the process was great. Unfortunately our process are sometimes a bit difficult. I really appreciated also Jan Gebauer´s expertise and his analysis of data. The feedback management is a great tool how to connect with our customers. Here it very much depends on the overall direction and mission of the company itself, if CX is truly number one priority. > > **Cons**: As I mentioned, since we have 6 campaign, the overall dashboard would have helped with easier overview. And due to our process and inability for agents to use their own e-mail addresses, it was a little bit time-consuming to reset their passwords, if they did not work. But we managed with a great help of the customer success team in Staffino. > > The main business problems unfortunately we knew and it was not in our power locally to solve. However, when we encountered specific "little" problems, we always tried to solve the issue as soon as possible. Again, it depends very much on the company itself and the process, if and how quickly the issues can be solved. ----- ### "." — 5.0/5 > **Vladimir** | *21 April 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Quick feedback from customers. Easy reporting. > > **Cons**: administative - we must to responce request to staffino team. > > Every day´s controlling of feedbacks from customer. Targer for us: handover customer experience to our colleagues and improve their skills. ----- ### "staffino" — 5.0/5 > **Ivana** | *21 April 2023* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like, that we have closed loop in feedbacks - customer wright their suggestions and staff can manage it and directly solve immediatly. i like dashboards, that no more manuall reports are needed > > **Cons**: there are some but i think we can discussed it with key accounts and they bring solution for us ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/1044294/staffino?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/1044294/staffino) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data