---
description: Get detailed information about InfiniTalk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InfiniTalk Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [InfiniTalk](/software/1031932/infinitalk)

# InfiniTalk

Canonical: https://www.capterra.co.il/software/1031932/infinitalk

Page: 1 / 2\
Next: [Next page](https://www.capterra.co.il/software/1031932/infinitalk?page=2)

> Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting.
> 
> Verdict: Rated **4.5/5** by 10 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses InfiniTalk?

InfiniTalk is a call center system for contact center operations and customer support departments based in Japan.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 10 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: JMS United

## Commercial Context

- **Starting Price**: JP¥35,800
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Prices vary according to the plan.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: Japanese
- **Available Countries**: Japan

## Features

- Auto-Dialer
- CRM Software
- Call Center Management
- Call Logging
- Call Recording Software
- Call Routing
- Call Tracking Software
- Call Transfer
- Computer Telephony Integration
- IVR
- Lead Management Software
- Queue Management
- Reporting/Analytics
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software)

## Alternatives

1. [Convoso](https://www.capterra.co.il/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
2. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [DialedIn CCaaS](https://www.capterra.co.il/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [InfoFlo](https://www.capterra.co.il/software/96628/infoflo) — 4.5/5 (96 reviews)

## Reviews

### "当社の選定理由：一気通貫での対応" — 5.0/5

> **拓也** | *15 December 2022* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: 選定にあたり様々な会社様と商談をさせていただきましたが、営業担当ならびに開発担当者が最初から最後まで（現状運用のサポートも含め）同じ方に対応頂けている為、余計な説明をする必要がない。また開発に際してもしっかり事前ヒアリングを行って頂き、私の考えを言語化し実装まで持って行っていただいた点。
> 
> **Cons**: 弊社の使い方が独特なのかもしれませんが、全体のデータを定量的に取りたいが、一括して取り込む事ができない点。個別にやるには手間がかかりすぎる為、改善していただきたい点である。
> 
> 改善したい点は概ね達成でき、運用コストも削減できたので大いに満足しております。今後の機能追加にも期待しております。

-----

### "他社様に胸を張っておすすめできるサービスです" — 4.0/5

> **Anonymous User** | *15 December 2022* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: 安価であり簡単に導入できる新規電話番号の取得も早く、簡単にコールフローを作成できるサポートが丁寧で不明点はいつでも確認可能コールセンター業務に必要な機能が網羅せれており、障害もほぼなく、利用してから困ったことがない
> 
> **Cons**: コールデータ分析を実施するうえで、細かい内容のデータCSV出力が可能GUIで用意されているグラフ表示、分析機能が弱い表示データやグラフのカスタマイズができるとなおGood専用サーバーのためか、新機能等のアップデート頻度が少ない

-----

### "非常にコストパフォーマンスが良いコールセンターシステムです。" — 5.0/5

> **Anonymous User** | *27 December 2022* | Financial Services Software | Recommendation rating: 8.0/10
> 
> **Pros**: コールセンターシステムとしての機能と価格のコストパフォーマンスが非常によく画面がシンプルでわかりやすいく当時他社は画面（ボタン）のアレンジが不可だったが、インフィニトークではある程度自由度があり利便性が高かった。
> 
> **Cons**: レポートのデータが自社で集計したいデータ形式ではなく、画面上でアレンジができないので、一手間かけて集計が必要なこと。
> 
> オペレーターの状況が把握でき、かつレポートが作成できるのでコールコントロールができるので受電予測などができて便利です。

-----

### "InfiniTalk　使用感に関して" — 4.0/5

> **Anonymous User** | *15 December 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: 着信スケジュールの設定が簡単にできる点が良い。着信振り分け・着信時間差振り分け設定も簡単にできる。サポートが手厚い。（電話をかけて相談すると解決するまで付き合ってくれる）
> 
> **Cons**: 着信転送が少々使いずらいかも。また、pcによっては最初からインストールされているソフトと相性が悪いことがあり、その場合は音声が途切れたり電話がつながらないことがある（その最初からインストールされている不要なソフトをアンインストールすれば解決する。）
> 
> 他社のサービス（2社）をテスト環境で使用したことがあるが、このInfiniTalkが一番使いやすかった

-----

### "インフィニトーク" — 4.0/5

> **Anonymous User** | *15 December 2022* | Information Services | Recommendation rating: 8.0/10
> 
> **Pros**: 機能の充実とカスタマーサポートの柔軟性一ユーザーからの問い合わせもZoom等を使って丁寧に応対してもらえるAPI連携を使った機能の拡張ができた
> 
> **Cons**: リテラシーが低いユーザーだと初期設定の難度が高い「アカウント」「回線数」「ログイン数」の概念理解が難しい

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.co.il/software/1031932/infinitalk?page=2)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1031932/infinitalk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1031932/infinitalk> |
| de-AT | <https://www.capterra.at/software/1031932/infinitalk> |
| de-CH | <https://www.capterra.ch/software/1031932/infinitalk> |
| en | <https://www.capterra.com/p/254343/InfiniTalk/> |
| en-AE | <https://www.capterra.ae/software/1031932/infinitalk> |
| en-AU | <https://www.capterra.com.au/software/1031932/infinitalk> |
| en-CA | <https://www.capterra.ca/software/1031932/infinitalk> |
| en-GB | <https://www.capterra.co.uk/software/1031932/infinitalk> |
| en-IE | <https://www.capterra.ie/software/1031932/infinitalk> |
| en-IL | <https://www.capterra.co.il/software/1031932/infinitalk> |
| en-IN | <https://www.capterra.in/software/1031932/infinitalk> |
| en-NZ | <https://www.capterra.co.nz/software/1031932/infinitalk> |
| en-SG | <https://www.capterra.com.sg/software/1031932/infinitalk> |
| en-ZA | <https://www.capterra.co.za/software/1031932/infinitalk> |
| ja | <https://www.capterra.jp/software/1031932/infinitalk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.il/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"InfiniTalk","description":"InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. They can also link proprietary CRM and SFA tools via API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8d55e4ab-6dd1-4827-8feb-c13c9522c46d.png","url":"https://www.capterra.co.il/software/1031932/infinitalk","@id":"https://www.capterra.co.il/software/1031932/infinitalk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":10},"offers":{"price":"35800","@type":"Offer","priceCurrency":"JPY"},"operatingSystem":"Cloud, Windows, Linux on premise"},{"@id":"https://www.capterra.co.il/software/1031932/infinitalk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is InfiniTalk?","@type":"Question","acceptedAnswer":{"text":"InfiniTalk is a cloud-based call center system geared toward contact centers in Japan. Available in Japanese as an on-premises or a cloud-based solution, this customizable telephone system streamlines call center operations. The features list includes ACD call routing, IVR technology for voice and keypad input, call recording, chats, text analysis, and reporting. The tool display workforce layouts through an interactive seating chart. Users can choose their configuration based on their existing telephone lines and personnel systems without the need for PBX involvement, technological expertise, or changing phone numbers. They can also link proprietary CRM and SFA tools via API integration.","@type":"Answer"}},{"name":"Who Uses InfiniTalk?","@type":"Question","acceptedAnswer":{"text":"InfiniTalk is a call center system for contact center operations and customer support departments based in Japan.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.il/software/1031932/infinitalk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"InfiniTalk","position":3,"item":"/software/1031932/infinitalk","@type":"ListItem"}]}]}
</script>