---
description: Get detailed information about Wavity Help & Service Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Wavity Help & Service Desk Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Wavity Help & Service Desk](/software/1029460/wavity-help--service-desk)

# Wavity Help & Service Desk

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> Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
> 
> Verdict: Rated **4.8/5** by 43 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 43 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Integrations (4 total)

- Dropbox
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Related Categories

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software)
- [Change Management Software](https://www.capterra.co.il/directory/30958/change-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3470 reviews)
2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (791 reviews)
3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews)
4. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Supremo Remote Desktop](https://www.capterra.co.il/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Reviews

### "Reliable ServiceDesk Solution for Growing Enterprises" — 5.0/5

> **Avinash** | *14 May 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The automation workflows helped reduce manual follow-ups and improved SLA tracking across departments. Customer support from the Wavity team has been prompt and knowledgeable throughout implementation.
> 
> **Cons**: Initial setup for custom modules required some additional guidance however the implementation was smooth.

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### "Very Receptive to Changes" — 5.0/5

> **David** | *20 January 2026* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The developer team is very receptive to feature requests and issues, and are generally quick to get them resolved.
> 
> **Cons**: Error messages thrown may not explain why said error was thrown and how to resolve it. Reporting said errors helps though.
> 
> Intuitive and customizable. The team developed an integration connector specifically to work with us and have the environment suit our needs.

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### "Wavity Greatness" — 5.0/5

> **Angie** | *3 August 2026* | Wireless | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, process automation and managing tickets are great.  To be able to support our customers needs, this is the perfect platform.
> 
> **Cons**: The only con I can think of is having to update information on the "record details popup" AND the ticket itself on the right hand side.  I feel you should be able to update it in 1 place not both.
> 
> Managing tickets through Wavity has been easy, efficient and a fabulous platform to work with.  I think our customers really appreciate the ease of use with this site.

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### "Wavity Product Is Good But Still Needs Improvement" — 3.0/5

> **Daniel** | *27 March 2025* | Government Administration | Recommendation rating: 5.0/10
> 
> **Pros**: Flexible. Can easily make a change to correct an issue with the system. Technical Support staff are very helpful and eager to listen to \& address issues.
> 
> **Cons**: Underlying database needs improvement. Searches are slow and the search results sometimes are incorrect. Also, the Conversation UI is very confusing to end users and even to some technical users.
> 
> Product is good but not yet mature. It has a potential to be great.

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### "Customer Service" — 4.0/5

> **Vickie** | *23 July 2026* | Wireless | Recommendation rating: 5.0/10
> 
> **Pros**: It is one stop for entering issues for any department within the company for our internal or external customers.
> 
> **Cons**: Making changes on tickets, is getting easier, sometimes there are several changes to make and the ticket and it goes away when in the middle of making those changes.
> 
> Easy to use, enjoy the fact that we don't have to depend on others for putting some information into Wavity and we can do it ourselves.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1029460/wavity-help--service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/1029460/wavity-help--service-desk> |
| en-AU | <https://www.capterra.com.au/software/1029460/wavity-help--service-desk> |
| en-CA | <https://www.capterra.ca/software/1029460/wavity-help--service-desk> |
| en-GB | <https://www.capterra.co.uk/software/1029460/wavity-help--service-desk> |
| en-IE | <https://www.capterra.ie/software/1029460/wavity-help--service-desk> |
| en-IL | <https://www.capterra.co.il/software/1029460/wavity-help--service-desk> |
| en-IN | <https://www.capterra.in/software/1029460/wavity-help--service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/1029460/wavity-help--service-desk> |
| en-SG | <https://www.capterra.com.sg/software/1029460/wavity-help--service-desk> |
| en-ZA | <https://www.capterra.co.za/software/1029460/wavity-help--service-desk> |

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