---
description: Get detailed information about Luma Virtual Agent usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Luma Virtual Agent Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Luma Virtual Agent](/software/1028363/luma-virtual-agent)

# Luma Virtual Agent

Canonical: https://www.capterra.co.il/software/1028363/luma-virtual-agent

> Luma Virtual Agent is a conversational agent that can seamlessly scale on-demand to meet both inbound and outbound requests.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Luma Virtual Agent?

Appropriate for any company seeking to improve self-service across employees, partners and customers.

## About the vendor

- **Company**: ServiceAide
- **Location**: San Jose, US
- **Founded**: 2016

## Commercial Context

- **Pricing Details**: Please contact ServiceAide for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Brazil, Canada, United States

## Features

- Chat/Messaging
- Real-time Consumer-facing Chat
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- Email/Help Desk

## Category

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1028363/luma-virtual-agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/249853/Luma-Virtual-Agent/> |
| en-AE | <https://www.capterra.ae/software/1028363/luma-virtual-agent> |
| en-AU | <https://www.capterra.com.au/software/1028363/luma-virtual-agent> |
| en-CA | <https://www.capterra.ca/software/1028363/luma-virtual-agent> |
| en-GB | <https://www.capterra.co.uk/software/1028363/luma-virtual-agent> |
| en-IE | <https://www.capterra.ie/software/1028363/luma-virtual-agent> |
| en-IL | <https://www.capterra.co.il/software/1028363/luma-virtual-agent> |
| en-IN | <https://www.capterra.in/software/1028363/luma-virtual-agent> |
| en-NZ | <https://www.capterra.co.nz/software/1028363/luma-virtual-agent> |
| en-SG | <https://www.capterra.com.sg/software/1028363/luma-virtual-agent> |
| en-ZA | <https://www.capterra.co.za/software/1028363/luma-virtual-agent> |
| fr | <https://www.capterra.fr/software/1028363/luma-virtual-agent> |
| fr-BE | <https://fr.capterra.be/software/1028363/luma-virtual-agent> |
| fr-CA | <https://fr.capterra.ca/software/1028363/luma-virtual-agent> |
| fr-LU | <https://www.capterra.lu/software/1028363/luma-virtual-agent> |
| pt | <https://www.capterra.com.br/software/1028363/luma-virtual-agent> |
| pt-PT | <https://www.capterra.pt/software/1028363/luma-virtual-agent> |

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