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Spiceworks Cloud Help Desk
What Is Spiceworks Cloud Help Desk?
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Who Uses Spiceworks Cloud Help Desk?
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
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Spiceworks Cloud Help Desk
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Reviews of Spiceworks Cloud Help Desk
Spiceworks will answer all your questions
Comments: Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.
Pros:
There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.
Cons:
The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.
This is the one solution to start with Servicedesk solutions
Comments: This is a great solution, it was our first service desk platform that give us excellent results.
Pros:
Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.
Cons:
As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup
Alternatives Considered:
Spiceworks is good for small companies
Comments: It was great at the beggining but whe the company grew and the tool was not able to grow with us.
Pros:
It's free and very useful for small companies, they don't have to spend any money to have a ticketing tool.
Cons:
It doesn't have a knowledge base. The asset management was fine at the begginig but with more than 200 assets it became useless. Always was down because of the database management.
Alternatives Considered:
Spicework Review
Comments: It is one of the best software for the inventory management and the software can be accessed anywhere in the same network through the specified URL which will keep a whole record of the networking devices.
Pros:
Inventory management is one of the best, with few tweaks on the user end, it is easy to scan all the computers and printers in the network from serial number to installed software in each computer that will come handy in the audit.
Cons:
Few basics were missing like currency value of different countries will making a purchase invoice for the new bought devices.
Spicy goodness
Comments: Spiceworks was great when i worked at a small non profit for my needs
Pros:
The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge
Cons:
I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used
