---
description: Get detailed information about eFACiLiTY Helpdesk and Knowledgebase usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eFACiLiTY Helpdesk and Knowledgebase Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/1025212/efacility-helpdesk-and-knowledgebase)

# eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.capterra.co.il/software/1025212/efacility-helpdesk-and-knowledgebase

> Automate ticketing, streamline workflows, and enhance service delivery with eFACiLiTY® Helpdesk \& Knowledgebase system.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses eFACiLiTY Helpdesk and Knowledgebase?

Airports, Business/IT Parks, Commercial Complexes, Government Organizations, Residential Complexes, Manufacturing Facilities, Healthcare, Corporate Houses, Educational Institutions, Hospitality

## About the vendor

- **Company**: Sierra ODC
- **Location**: Coimbatore, India
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact SIERRA ODC for a quote tailored to your organization’s exact needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Ireland, Japan, Jordan, Kenya, Kuwait, Marshall Islands, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka and 4 more

## Features

- Alerts/Escalation
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management

## Integrations (2 total)

- BMS
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.il/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.co.il/software/1025212/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/246540/eFACiLiTY-Helpdesk-and-Knowledgebase/> |
| en-AE | <https://www.capterra.ae/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.capterra.com.au/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.capterra.ca/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.capterra.co.uk/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.capterra.ie/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IL | <https://www.capterra.co.il/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-IN | <https://www.capterra.in/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.capterra.co.nz/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.capterra.com.sg/software/1025212/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.capterra.co.za/software/1025212/efacility-helpdesk-and-knowledgebase> |

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