---
description: Get detailed information about Eloquant usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Eloquant Price, Reviews & Ratings - Capterra Israel 2026
---

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# Eloquant

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> All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
> 
> Verdict: Rated **4.3/5** by 19 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Eloquant?

Europe
Businesses which are looking an all-in-one cloud contact center solution

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: ELOQUANT

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- AI/Machine Learning
- Access Controls/Permissions
- Agent Interface
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- CRM Software
- CSAT Survey Structure
- Call List Management
- Call Logging
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Tracking Software
- Call Transfer
- Chat/Messaging
- Chatbot Software
- Conferencing
- Conversation Intelligence
- Customer Experience Management
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Engagement Tracking
- Feedback Management
- Knowledge Base Management
- Language Detection
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Predictive Analytics Software
- Proactive Chat
- Process/Workflow Automation
- Quality Management Software
- Recording
- Remote Support Software
- SIP Trunking
- SMS Messaging
- Speech Recognition Software
- Surveys & Feedback
- Transcripts/Chat History
- VoIP Software
- Voice Mail

... and 41 more features

## Integrations (54 total)

- \*\*\*SugarCRM
- ACCEO Logivision
- Alcméon
- Apizee
- Dial Once
- Dialogflow
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- EasyWare HRM
- Eptica Email Management
- Eptica SelfService
- Freshcaller
- Freshdesk
- Freshsuccess

... and 39 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Remote Work Software](https://www.capterra.co.il/directory/31855/remote-work/software)

## Related Categories

- [Remote Work Software](https://www.capterra.co.il/directory/31855/remote-work/software)
- [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Cloud PBX Software](https://www.capterra.co.il/directory/31102/cloud-pbx/software)
- [Softphone Software](https://www.capterra.co.il/directory/31029/softphone/software)

## Alternatives

1. [SurveyMonkey](https://www.capterra.co.il/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.capterra.co.il/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Good for customer management" — 4.0/5

> **Verified Reviewer** | *16 April 2023* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload
> 
> **Cons**: Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions

-----

### "Solution de qualité" — 5.0/5

> **Damien** | *18 September 2025* | Higher Education Software | Recommendation rating: 9.0/10
> 
> **Pros**: L'historisation des interactions
L'accompagnement
L'UX du Centre de Contact (agent, superviseur et admin)
> 
> **Cons**: L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation.
La non interopérabilité entre feedback et le Centre de Contact.
> 
> Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix.

-----

### "Eloquant Helps Understand Customers" — 5.0/5

> **Verified Reviewer** | *21 June 2023* | Marketing & Advertising | Recommendation rating: 6.0/10
> 
> **Pros**: What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases.
> 
> **Cons**: The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want.
> 
> Positive experience. Still learning.

-----

### "Super solution de suivi de la voix du client" — 5.0/5

> **valerie** | *19 April 2024* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Facilité de paramétrage
Suivi en temps réel
Portail de restitution
> 
> **Cons**: Absence de contact lors des demandes de support
Module verbatim

-----

### "Facilité d'administration" — 4.0/5

> **Astrid** | *23 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets.
> 
> **Cons**: L'ergonomie de la partie EMAIL est encore à améliorer
> 
> Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1022365/eloquant)

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| en-AU | <https://www.capterra.com.au/software/1022365/eloquant> |
| en-CA | <https://www.capterra.ca/software/1022365/eloquant> |
| en-GB | <https://www.capterra.co.uk/software/1022365/eloquant> |
| en-IE | <https://www.capterra.ie/software/1022365/eloquant> |
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| en-IN | <https://www.capterra.in/software/1022365/eloquant> |
| en-NZ | <https://www.capterra.co.nz/software/1022365/eloquant> |
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| en-ZA | <https://www.capterra.co.za/software/1022365/eloquant> |
| fr | <https://www.capterra.fr/software/1022365/eloquant> |
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| fr-CA | <https://fr.capterra.ca/software/1022365/eloquant> |
| fr-LU | <https://www.capterra.lu/software/1022365/eloquant> |

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