---
description: Get detailed information about Reecall usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Reecall Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Reecall](/software/1019895/reecall)

# Reecall

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> Automated customer service software for teams to improve information-sharing and customer support and service.
> 
> Verdict: Rated **4.8/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Reecall?

Customer service 
Customer experience
Sales team

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 18 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Reecall

## Commercial Context

- **Pricing Details**: Please contact Reecall for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: Chinese, English, French, Spanish
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- Alerts/Escalation
- CRM Software
- Call Center Management
- Customer Database
- Customer History
- Data Import/Export
- Email Management Software
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition Software
- Surveys & Feedback
- Third-Party Integrations
- Virtual Personal Assistant (VPA)
- Workflow Management Software

## Integrations (12 total)

- 3CX
- Aircall
- Freshdesk
- HubSpot Content Hub
- Pipedrive
- PrestaShop
- Ringover
- Salesforce Sales Cloud
- Shopify
- WooCommerce
- Zendesk Suite
- noCRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software)
- [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software)
- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)
- [Artificial Intelligence Software](https://www.capterra.co.il/directory/30938/artificial-intelligence/software)

## Alternatives

1. [VideoExpress](https://www.capterra.co.il/software/1065335/videoexpress) — 4.7/5 (6126 reviews)
2. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews)
3. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [Smith.ai](https://www.capterra.co.il/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews)
5. [inconnect](https://www.capterra.co.il/software/164772/omnichannel) — 3.9/5 (19 reviews)

## Reviews

### "Efficacité" — 4.0/5

> **Melinda** | *11 July 2024* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Support CSM 
Répond à notre besoin de mise en place d'un CTI via la collection
> 
> **Cons**: Pas de facilité à utiliser un connecteur avec Salesforce

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### "Reecall pour une expérience Saas compléte" — 5.0/5

> **Nada** | *18 April 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Reecall est notre allié principal lorsque tous nos conseillers sont occupés en ligne ou en dehors des heures de bureau. Grâce à cette plateforme, nous récupérons rapidement les informations clients essentielles par e-mail, ce qui nous permet de diriger efficacement les demandes vers le service approprié ou de recontacter les clients. De plus, nous utilisons les scénarios de Reecall pour cibler et canaliser les réponses aux demandes. Cette approche améliore notre efficacité, garantissant un service de qualité supérieure pour nos clients finaux. En cas de besoin, un ticket Zendesk est automatiquement créé si la réponse de la FAQ ne satisfait pas le client.
> 
> **Cons**: Bien que la fluidité de la voix du robot puisse être améliorée, nous avons constaté une réactivité exemplaire de la part de l'équipe Reecall. Les quelques points d'amélioration que nous avons identifiés ont été rapidement pris en compte, certains étant déjà intégrés et d'autres en cours d'étude. Nous sommes reconnaissants envers \[caché sensible contenu\] et toute l'équipe pour leur disponibilité et leur engagement.

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### "Bon rapport qualité/prix" — 4.0/5

> **Fazilah** | *3 April 2023* | Printing | Recommendation rating: 8.0/10
> 
> **Pros**: L'onboarding était rapide et l'accompagnement client est très satisfaisant. Le logiciel est assez intuitif et la prise en mains s'est déroulée sans difficulté.
> 
> **Cons**: Une demande est en cours par rapport à cela mais depuis que l'interface a été mis à jour, les nouveaux tickets et ceux clôturés sont pour le moment mélangés.

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### "Nous ne pourrions plus revenir en arrière" — 4.0/5

> **benjamin** | *16 February 2023* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Tout est utile, il suffit simplement d'identifier ses besoins et ce pour quoi on souhaite utiliser Reecall mais une fois en place c'est presque un employé supplémentaire mais jamais malade, fatigué ou de mauvaise humeur ;)
> 
> **Cons**: pour le moment je dirais peut-être l'interface du Dashboard qui, comme tous les Dashboard, se veux complète, peut être trop à mon goût. Mais c'est bien parce qu'il faut citer un point négatif que je fais cette remontée.

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### "Reecall" — 5.0/5

> **Nicolas** | *15 February 2022* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: Pour notre part, notre principale utilisation de Reecall concerne les moments ou tous nos conseillers sont en ligne ou en dehors des horaires de bureau. 
Reecall nous permet rapidement d'obtenir les informations essentielles d'identification et de la demande client par mail, pour pouvoir faire en sorte que le service le plus approprié puisse traiter cette demande ou recontacter le client. Cela est donc un gain de temps et d'efficacité non négligeable autant de notre coté que du coté client final.
> 
> **Cons**: Les rares petits points d'amélioration pour notre utilisation ont été pris en compte et ajoutés ou sont en cours d'étude. Merci à Lorène, Luca, et l'équipe Reecall pour leur disponibilité.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1019895/reecall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/237532/Reecall/> |
| en-AE | <https://www.capterra.ae/software/1019895/reecall> |
| en-AU | <https://www.capterra.com.au/software/1019895/reecall> |
| en-CA | <https://www.capterra.ca/software/1019895/reecall> |
| en-GB | <https://www.capterra.co.uk/software/1019895/reecall> |
| en-IE | <https://www.capterra.ie/software/1019895/reecall> |
| en-IL | <https://www.capterra.co.il/software/1019895/reecall> |
| en-IN | <https://www.capterra.in/software/1019895/reecall> |
| en-NZ | <https://www.capterra.co.nz/software/1019895/reecall> |
| en-SG | <https://www.capterra.com.sg/software/1019895/reecall> |
| en-ZA | <https://www.capterra.co.za/software/1019895/reecall> |
| fr | <https://www.capterra.fr/software/1019895/reecall> |
| fr-BE | <https://fr.capterra.be/software/1019895/reecall> |
| fr-CA | <https://fr.capterra.ca/software/1019895/reecall> |
| fr-LU | <https://www.capterra.lu/software/1019895/reecall> |

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