Instinct Science

This software is making my life a lot easier!

Comments: Excellent - see above. I have really only positive things to say.

Pros:

I consider myself somewhat of a power user so I tend to be very critical of software but I have been really pleasantly surprised with the functionality and well-thought out nature of the program. I feel that I have already gained quite a bit of efficiency in my charting since making the transition a few weeks ago from our old platform (Impromed Infinity). Unlike other software that I have used or demo'd, Instinct feels fresh and modern whereas most others have a very Windows 95 or DOS vibe. They are constantly adding new features and seem genuinely receptive to feedback and to be striving to make the product better all the time. The platform is very responsive, works well on mobile devices and both mac/PC, and I love the cloud aspect of it. It's been a huge benefit to not have to maintain a local server and backup. It is highly customizable and generally intuitive and even fun to use. Switching EMRs is usually a highly stressful event for a veterinary staff (I have experienced this a few times in the past) and I feel like this transition has been super smooth and relatively painless. The reason that we switched to Instinct in the first place is the excellent functionality of their digital treatment board. Really this part of the software is unique in the market and no other company is even close. It allowed us, even in a 24/7 ER setting, to go completely paperless with our treatment/flow sheets and the staff finds it very easy to use. The thing that I am most excited about as a business owner is the ability to capture/recapture missed charges now that we have full integration of the treatment board and invoicing. I have also been thrilled with the responsiveness and availability of the support - this is probably among my favorite features. You get nearly immediate chat support 24/7! I'm excited to see the new features that lay ahead!

Cons:

Like any program, there are a few minor bugs but the team is generally quite responsive to these. There are also a few fairly standard features that are missing from the charting section but I am confident that these will be fixed/added in the near future. I have some worries about what happens if we lose internet connection since there is no local copy but with fiber and battery backup, this is mostly a theoretical concern.

The future of veterinary medicine

Comments: From start to finish, the team behind Instinct has been wonderful to work with. The rollout of Instinct was incredibly smooth and is a testament to the user-friendliness and intuitiveness of the product. Instinct makes our hospital run more efficiently and promotes better patient care.

Pros:

Intuitive, user-friendly, aesthetically pleasing, continuously improving and frequent updates, incredibly responsive customer service.

Cons:

difficult to use for monitoring things that are more frequent than hourly such as transfusion monitoring (q15 min), pressor titration (q5-30min), etc.

Veterinary nurse

Pros:

I like it’s streamed lined process and format

Cons:

It’s very challenging accessing certain patient files

Instinct review

Pros:

Instinct Science provides a platform that allows for the comprehensive management of patient records. This includes everything from medical histories and treatment plans to diagnostic results and billing information. Having all this information centralized and easily accessible streamlines workflows and improves patient care. The customer support is also UNMATCHED! Fantastic customer support team.

Cons:

One significant frustration with Instinct Science lies in its lack of flexibility regarding document management, particularly the inability to edit document names once they're uploaded. This limitation can be especially problematic in fast-paced emergency room settings, where accuracy and efficiency are paramount. Typos or inaccuracies in document titles are not uncommon, and the absence of a simple editing feature means that veterinary staff must resort to cumbersome workarounds, such as downloading and re-uploading files, just to make minor corrections. This process is time-consuming and counterproductive, detracting from the goal of maintaining organized and professional patient records. The frustration extends beyond document titles to other features, such as vaccine uploads, highlighting a broader issue with the platform's lack of editability post-upload. Addressing this limitation could greatly enhance usability and streamline record-keeping processes for veterinary professionals.

Feels Instinct-ual!

Comments: Overall, it has been a great experience working with Instinct. I love that they are constantly working to make the platform better and they are very receptive to our feedback about what is working and what products/features we'd love to see developed.

Pros:

The ease of use! It takes almost no time at all to learn the various parts of Instinct. From the treatment sheets, to the charting, to the Rx module- each piece seems to just make sense.

Cons:

The more integration with other software, the better. For example: we have Instinct integrated with Idexx, and the more platforms that all communicate easily, the better! I know this has been a huge priority for Instinct, and their product development team is extremely receptive to requests for new integrations.

The most innovative/not stuck in the 90s veterinary software!

Comments: AMAZING! Both in use and in customer service. Have a problem? use the chat function and get a response in minutes. Where else can you get that? So excited for all of the newness

Pros:

I love many things, but I have to say I like their willingness to accept feedback and constantly make improvements is the best! Other softwares I've used are so outdated and not going anywhere. Instinct is amazing!

Cons:

The scheduler has been the most trouble for us and could use some improvement, but, as I stated above, I know that that will happen! Unlike other softwares where you have to deal, Instinct will listen to feedback and help make the software work for you

My favorite electronic medical record system

Comments: I've used Instinct in 4 hospitals over the last 10 years and feel it has positively impacted the quality of medicine, the quality of medical records, and ease of writing records in all locations after it was brought in.

Pros:

I love the ease of adjusting medications and the at-a-glance summary of vitals, fluids, medications/doses/timing across a 24-hour period. No need to interpret other people's handwriting. Easy to adjust to your hospital's specific needs with customer service.

Cons:

That not every hospital I go to uses it. It's occasionally annoying to try to match up units on new drugs entered into the system, but generally easy to figure out/work around.

So easy to learn

Comments: Excellent, the support is so easy to use

Pros:

How logical it is to use and to teach other doctors to use

Cons:

Nothing really, it had only recently been release in the EMR so the initial integration was a little less efficient. It was anticipated though being a new program.

Overall great, has a few kinks to work out.

Pros:

I enjoy that I can find everything that I need with ease the majority of the time. There are very clear ways to do tasks vs having multiple ways to do them. Keeping up with communication is easy and concise so long as everything is documented appropriately.

Cons:

There are some features that could be a bit better. For example, I think that the texting/ client chat feature is great, but when a client responds we have no way of knowing since it does not notify you. 2nd is a new change, I do not like that you cannot "pin" or "upload" a document to stay that the TOP of the chart of the reminded of the pet's record. Things such as client/patient registration sheets are vital to the clinic, and we now have to go hunting for them in the record. I have already put in a feature/ticket request to have this done.

We love this EMR and treatment sheet software!

Comments: We were the 2nd or 3rd hospital to use Instinct for patient flow sheets when they first came out. We were ver happy to switch t their EMR software

Pros:

It was initially developed by a veterinarian, so it meets all our needs.

Cons:

I wish that the patient ID numbers were more logical (ie numerical order) but they seem somewhat random. Also, some of the charge capture features seem challenging to our assistants who manage charges (the way charges are grouped, I am guessing it is in the order that things are completed) they wish that it was by category. Unable to make canned estimates (I have been told, this isn't something I personally do).

Overall, very organized and efficient

Pros:

Instinct offers an organized grid layout for treatment sheets allowing for easy viewing and easy to monitor values for hospitalized patients. My hospital does not use all functions of Instinct but the portions that we do use function very well with minimal errors.

Cons:

When a patient is accidentally checked out, once they are checked back in, a separate Instinct sheet is opened for them. Even though you can re-open the original sheet, it creates another sheet which can generate confusion. So far that has been the only minor drawback that I have experienced.

Instinct is seriously awesome!

Pros:

Everything is very easy to learn/teach and makes sense. Features are easy to find and navigate. Charting is quick and straight forward. Customer support is always available and helpful.

Cons:

Reviewing printed records after a patients stay has ended is difficult and awkward. There is a lot of wasted space and paper.

A great program. A few things I might tweak, but the best i've found so far.

Pros:

You can tell that this program has been created BY ER WORKERS FOR ER WORKERS! That's huge! The intuitive nature of the software and the obvious forward thinking nature of the way the program is written makes learning and maneuvering within the program a snap. A great example is having Plumbs drug manual available with a calculator right at your fingertips. Brilliant and high time. It's also great for visual learners as well as readers. The golden touch though, is the ability to get help from a human via the help center. The people have always been fast and great at helping me. It has been an absolute pleasure.

Cons:

I'd like for some changes to be made. The spell check is TERRIBLE and doesn't know medical terminology. Also, when I click on an individual treatment which has been performed already, it takes me to another screen in which I again have to sift through a bunch of previously accomplished treatments. Just take me to the treatment I clicked on to begin with. (This ones a big time waster.)

Instinct - Used Daily

Comments: I have a wonderful experience using instinct. I have used it everyday in hand with IDEXX's cornerstone.

Pros:

I love the design, ease of use. It is incredibly easy to correct errors with patients checked in.

Cons:

I honestly enjoy everything about it. I wish we utilized it more at our hospital but I am happy with what we have been offered.

Instinct updates veterinary field

Pros:

The integration with new tech and user friendliness is wonderful and easy to learn. Detail orientated without being too complicated. Customer support is wonderful and there is always someone there to answer any questions quickly.

Cons:

There are some issues with what we need for our practice BUT instinct is willing and able to help and develop new programs/ways to implement the changes we need.

Great

Comments: Amazing

Pros:

very organized and simple to use. We all love it

Cons:

I wish there was an option for client location and a patient location.

Instinct Review

Pros:

Instinct is a very good tool for recording patient vitals and treatments.

Cons:

Not always the best for invoicing- charges will charge twice sometimes.

Easy to use software with responsive customer support

Comments: I have used Instinct for several years at a variety of veterinary hospitals and have found it very easy to use and teach others to use.

Pros:

Features such as medication dose calculators, BSA/RER calculation, and highly customizable treatment details and schedules make Instinct an easy-to-use software. It is integrated with our practice management software to automatically import patients that will be admitted to hospital. The Vitals tab tracks trends in vital parameters for a given patient. There are a lot of useful features (and the Instinct jokes and messages are a bonus Easter egg). I also LOVE that the Instinct background changes for National Veterinary Technician Week. Thank you for showing the love to your vet techs. I also like that the web version can be utilized from any device.

Cons:

I don't have any particular negative thoughts about Instinct.

Instinct - a great product for hospitalized patient record management

Pros:

I can't imagine having a paper chart system after using this for so many years.

Cons:

Some of the features could be tweaked a little bit to help in certain scenarios.

Instinct rocks

Pros:

easy to use, easy to see trends

Cons:

i wish there were 3 hour treatment options

Instinct - A Necessity to Veterinary Hospitals

Comments: I have loved working with Instinct, it has been my favorite veterinary software.

Pros:

- online treatment sheets with great visualization and trackability- ease of locating patient records- ease of following the schedule- ability to save snippets and templates- ability to have multiple people work on a document

Cons:

- automatic log outs when reading through records (thinks your inactive)

Love instinct!

Pros:

So much better than cornerstone treatment sheets/paper treatment sheets. User friendly, customer support quick to respond.

Cons:

Streamlining with cornerstone has been difficult in terms of charges

Instict User Review

Comments: Was challenging initially, but like it more everyday as I learn new functions

Pros:

Streamlined communication between departments

Cons:

Our mananement's setup for line items, sometimes not exact to what items we need

Instinct for ECC

Comments: Huge improvement over paper treatment sheets!
Instinct has come a long way since initial launch and is great!

Pros:

I love the ease of being able to formulate a detailed treatment sheet for critical patients.

Cons:

- need to be able to copy/paste vitals/medications individually or pick which things to select

super intuitive and easy to manage patients care

Pros:

easy to make changes to treatment plans and track parameters

Cons:

that there is not a smart phone application for instinct. I have to be logged into my work computer and cannot make quick changes to treatment plans or monitor my patients while I am on the move.