---
description: Get detailed information about Clockwork IT usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Clockwork IT Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Clockwork IT](/software/1015022/Clockwork-IT)

# Clockwork IT

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> AI-first field service management software with built-in AI assistant Jerrold. Scheduling, routing, tracking \& more.
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Clockwork IT?

Fire \& Security / Renewable Energy / Facilities Management / Landscaping \& Grounds Maintenance / HVAC \& M\&E / Lift \& Escalator Maintenance / Pest Control / Garage Equipment Maintenance

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Clockwork IT

## Commercial Context

- **Starting Price**: £45.00
- **Pricing model**: Per User
- **Pricing Details**: TotalCtrl is priced per user, per month. Discounts are available for volume (number of users) and contract duration. Options available are Core, Professional and AI+ plan - please contact us with your requirements so we can provide an indication of the best value for your business.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, European Portuguese, Portuguese, Spanish
- **Available Countries**: Gibraltar, Portugal, Spain, United Kingdom

## Features

- Alerts/Escalation
- Alerts/Notifications
- Appointment Scheduling Software
- Audit Trail
- Automated Routing
- Billing & Invoicing
- CRM Software
- Calendar Management
- Calibration Management Software
- Contact Database
- Contract/License Management
- Data Import/Export
- Dispatch Management
- Electronic Signature
- Equipment Management
- Equipment Tracking
- Facility Asset Management
- Facility Scheduling
- Fixed Asset Management Software
- GPS
- Inbox Management
- Incident Management Software
- Inspection Management
- Inventory Control Software
- Inventory Management Software
- Job Management
- Knowledge Base Management
- Maintenance Management Software
- Maintenance Scheduling
- Mobile Access
- Multi-Location
- Online Time Clock
- Parts Management
- Payroll Management
- Preventive Maintenance Software
- Queue Management
- Quotes/Estimates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Scheduling Software
- Service History
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Task Automation
- Third-Party Integrations
- Time Tracking Software
- Vendor Management Software
- Warranty Tracking
- Work Order Management

## Integrations (2 total)

- Sage 200
- Sage 50 Accounting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Field Service Management Software](https://www.capterra.co.il/directory/10009/field-service-management/software)

## Related Categories

- [Field Service Management Software](https://www.capterra.co.il/directory/10009/field-service-management/software)
- [Facility Management Software](https://www.capterra.co.il/directory/30211/facility-management/software)
- [Landscape Software](https://www.capterra.co.il/directory/20004/landscape/software)
- [Equipment Maintenance Software](https://www.capterra.co.il/directory/30103/equipment-maintenance/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)

## Alternatives

1. [FieldPulse](https://www.capterra.co.il/software/153475/fieldpulse) — 4.6/5 (490 reviews)
2. [Jobber](https://www.capterra.co.il/software/127994/jobber) — 4.6/5 (1475 reviews)
3. [Connecteam](https://www.capterra.co.il/software/153140/connecteam) — 4.6/5 (5308 reviews)
4. [Skimmer](https://www.capterra.co.il/software/177014/skimmer) — 4.9/5 (231 reviews)
5. [Fieldd](https://www.capterra.co.il/software/203654/fieldd) — 5.0/5 (145 reviews)

## Reviews

### "SMS and SDMobile App Review" — 4.0/5

> **Timo** | *22 August 2024* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. 
Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers.
> 
> **Cons**: Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end.
Dedicated Engineer - I think this previous winter, any requests we sent into support, \[sensitive content hidden\] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier.
Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur.  Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones.
> 
> Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible.

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### "Bamboo Project" — 5.0/5

> **Chris** | *26 August 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Have a good relationship with the team working on the project.
> 
> **Cons**: None to report from myself or the IT team.
> 
> The team and support process is good for our size of a project. We have had a fair share of learnings from our side internally that Clockwork have been able to support us through.

-----

### "Clockwork IT review" — 5.0/5

> **Jayne** | *7 August 2024* | Environmental Services | Recommendation rating: 10.0/10
> 
> **Pros**: they are friendly, responsive business that wants to work as a partner rather than just a supplier
> 
> **Cons**: There is nothing that i would change at this time
> 
> I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward.

-----

### "SDPro Review." — 4.0/5

> **Steve** | *16 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10
> 
> **Pros**: The versatility and customisation of the systems to meet business demands
> 
> **Cons**: Speed is an issue, although hopefully moving to TotalCtrl will resolve this.
> 
> Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested.

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### "Clockwork Review" — 5.0/5

> **Joe** | *13 August 2024* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: The speed in which \[sensitive content hidden\] and the team are able to pick up tasks and have them completed and released to a test environment is very useful
> 
> **Cons**: Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this.
> 
> Very positive. The team are very easy to work with.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/1015022/Clockwork-IT)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/232456/Support-Desk-Pro/> |
| en-AE | <https://www.capterra.ae/software/1015022/Clockwork-IT> |
| en-AU | <https://www.capterra.com.au/software/1015022/Clockwork-IT> |
| en-CA | <https://www.capterra.ca/software/1015022/Clockwork-IT> |
| en-GB | <https://www.capterra.co.uk/software/1015022/Clockwork-IT> |
| en-IE | <https://www.capterra.ie/software/1015022/Clockwork-IT> |
| en-IL | <https://www.capterra.co.il/software/1015022/Clockwork-IT> |
| en-IN | <https://www.capterra.in/software/1015022/Clockwork-IT> |
| en-NZ | <https://www.capterra.co.nz/software/1015022/Clockwork-IT> |
| en-SG | <https://www.capterra.com.sg/software/1015022/Clockwork-IT> |
| en-ZA | <https://www.capterra.co.za/software/1015022/Clockwork-IT> |

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