--- description: Get detailed information about Vergic usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vergic Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [Vergic](/software/1014480/vergic) # Vergic Canonical: https://www.capterra.co.il/software/1014480/vergic > Vergic Engage is a digital engagement platform that offers live chat, chatbots, video/voice, socials based on customer value. > > Verdict: Rated **4.5/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vergic? Any business looking for a digital customer engagement platform ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Puzzel ## Commercial Context - **Starting Price**: €35.00 - **Pricing model**: Per User - **Pricing Details**: Offers four per user/per feature pricing packages: Co-browsing (€35.00/monthly), Advanced Chat (€50.00/monthly), Digital Engagement (€70.00/monthly), Chatbots (€0.18.00/per dialog). - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Danish, English, Finnish, French, German, Italian, Norwegian, Spanish, Swedish - **Available Countries**: Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Contact Management Software - Customer Experience Management - Customer History - Customizable Branding - Email Management Software - Engagement Tracking - Feedback Management - Geotargeting - Interaction Tracking - Lead Capture Software - Lead Generation Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics - Workflow Management Software ## Integrations (5 total) - CXone Mpower - Messenger - Puzzel - Salesforce B2B Commerce - Salesforce Platform ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) - [Lead Management Software](https://www.capterra.co.il/directory/30017/lead-management/software) ## Alternatives 1. [Sprinklr](https://www.capterra.co.il/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) 2. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshchat](https://www.capterra.co.il/software/158117/freshchat) — 4.1/5 (115 reviews) 4. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Pipedrive](https://www.capterra.co.il/software/132666/pipedrive) — 4.5/5 (3042 reviews) ## Reviews ### "Easy to use ,customizable customer service platform." — 5.0/5 > **Marcus** | *8 July 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month. > > **Cons**: I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified. > > I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers. ----- ### "Versatile, powwfull communication and automation plattform" — 5.0/5 > **Alexander** | *8 July 2021* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support. > > **Cons**: OOB integration with Microsoft products/ecosystem > > Great developers, agile and fast release og requested features ----- ### "Review" — 4.0/5 > **Sofia** | *12 July 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program. > > **Cons**: Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two. > > We are happy with it\! Whenever there is a problem it is always fixed very quickly. ----- ### "Excellent Experience and VFM" — 4.0/5 > **John** | *13 July 2021* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner. > > **Cons**: Nothing missing - there are a number of activities that will enhance the product. > > Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past. ## Links - [View on Capterra](https://www.capterra.co.il/software/1014480/vergic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | sv | | ----- ## Structured Data