ClienTrax Reviews

Easy to Use Software--Excellent Customer Service

Pros:

It is very easy to teach to new employees, most pick it up in a day or two. We are paperless so the functionality of that is great. Inventory management portion is phenomenal compared to other programs. Customer service is very responsive. They always get back to me within the day of a phone call. They take customer input and add to the program if practical.

Cons:

The whiteboard is a bit weak but they are currently working on updating it. Other than that I have had very few problems with the software that wasn't easily fixed.

Into to Use

Comments: 5 out of 10

Pros:

Scheduling appointments is simple. Reading the appointment schedule is easy to understand as well.

Cons:

Not able to leave tabs open, to revisit client cards. This makes me unable to help a client in person, and over the phone simultaneously.

Would not recommend, outdated and not user friendly

Pros:

Adding invoices and having saved estimates was straightforward and convenient

Cons:

It crashes all the time, is not user friendly at all, medical notes feel disorganized. The schedule is very busy looking. It's not very customizable at all.

Veterinarian Clinic Managment Opinions

Comments: We have used this company as our primary Practice Managment System for many years and have found it to work well for the needs of our business.

Pros:

We appreciate the ease of learning this software and the quick customer service when things go awary.

Cons:

We know there are multiple technical glitches and we do not seem to recieve updates when we bring these to the attention to the technical team at ClienTrax.

Clientrax offers solutions, and functionality for everyday tasks

Comments: Templates make is easy to put in exam notes. Integrated payment software is a plus. Easy to schedule appointments, color coding system lets staff know what to expect at a glance.

Pros:

Ease of appointment scheduling, and color coding the appointments by type. Templates for medical exam notes, so it is more efficient to enter exam notes and recommendations

Cons:

Reports aren't always the information needed. Can be challenging to locate, from the reporting menu, the report you're seeking.

Terrible software! Terrible support! Outdated products

Comments: 2500 characters is not enough space to give you the details of our experiences with CT software, support and ownership. In 2013, we purchased the software as well as ancillary services such as digital x-ray and digital dental x-ray. I selected CT for my practice based on a demo I was shown online by one of the VPs that I'd known when he was at Intravet. The demo showed a working white board to keep tabs on all cases/patients in the hospital. During the time we had the software up and running, we were NEVER able to use the white board. I was told there was absolutely integration with IDEXX for import of lab results into medical record. Never. Happened. The representative that came to do our training spent about 10 hrs of our training time one day trying to get IDEXX results imported into MR. Nope. It took us about 5 mos to get basic, unreliable importation of labs from IDEXX. IDEXX tried to work with us and offered to have conference call a year later when we were frustrated that when we had add on tests that were performed later and imported were changing name of the previously requisitioned testing and IMPORTING OVER THE DATA. I could not get CT to come to the table to work it out!
Digital x-ray. AGFA CR10. Seemed to work well at first. Images then poor quality intermittently, then regularly (under then over exposed, lines in the images, etc). CT assured us they had reported to AGFA and were working with them. HOURS of tech time wasted doing testing, software installation, updates, etc. Finally, 14 mos AFTER we purchased (warranty of 1 yr), it completely failed-would not work at all right before Labor Day weekend. CT said nothing they could do. After repeated calls, they finally gave me contact info for AGFA. Initially was told it would be minimum of [SENSITIVE CONTENT HIDDEN] to even come out & likely [SENSITIVE CONTENT HIDDEN] or more to repair. Asked AGFA what reports they had from CT on the issue. Only 2 were the most recent and another about 18mos previously with our serial number but registered to an urgent care facility in MA or somewhere?!! Whuuut?? Had to solve myself with AGFA and local agent. Unit defective and had been. Got replacement thru AGFA & local support, NOT CT. No help at all from CT.
Records lost, patient files going into other patient files without anyone moving them... On and on. I have hundreds of emails to CT over the 2 years we tried to use. Finally had to scrap it and decide to invest in completely different software. DO NOT BUY THIS SOFTWARE! Antiquated OS!!!

Pros:

Absolutely NOTHING.

Cons:

EVERYTHING. It is written in Omnis which was initially competing (back in the 90s) with File Maker Pro. You probably can guess who won that race. Omnis has very little support now because it's not profitable.

Upbeat on Clientrax

Comments: Moved from Intravet to ClienTrax 8 to 9 years ago. Offers integrated credit card processing. Currently using TalkAToo to supplement the creation of text statements on the invoices. Clients get 3 + repetitions of the information. Lab and radiology integration

Pros:

Ease to use. Constantly being updated. Once purchased new builds are placed and sometimes offered as trials. New Staff are brought up to speed rapidly.

Cons:

Able to repeat an invoice, especially important for multiple patients by the same owner. Cannot do this at present. Especially important with large animal visits.

Workhorse software!

Comments: I have found the software to be easy to use, new staff have little trouble learning it. Our MR are completely computerized and I love the medical records system. I have found the support to be invaluable as all software can have problems from time to time. It is a great program and works wonderfully for me.

Pros:

I became a Clientrax user in 1999. The company has grown a lot since then and so has my business. I opted for the basics as a new clinic with budget constraints. Clientrax had an abundance of options and tabs that I was not using. The software has always met the needs of my growing practice.

Cons:

The only problem we have experienced is importing imaging and I think that is because we do not use their cloud services.

Clientrax as Veterinary Organization and System

Comments: The Clientrax systems provide all of the necessary features to complete the job of a medical receptionist, allows multiple jobs to be completed simultaneously, and displays all information clearly. I would definitely recommend it.

Pros:

This software gives users multiple options for achieving one task, such as adding patient and client information or creating and scheduling a new appointment. Additionally, the customer service team and the system are wonderful and I always have my problems resolved, sometimes even when they don't involve the Clientrax software, promptly.

Cons:

It takes some time to get used to this system and because there are multiple ways of achieving one goal, there can be a learning curve when first using the software.

Clientrax for mobile and soon stand alone practice management system.

Comments: My experience has been exceptional. Easy to learn and implement even on the fly so to speak. Customer service has been exceptional as have been software updates.

Pros:

The easy and simplicity of finding client and patient data is exceptional and intuitive. Accessing patient information and input patient data is also intuitive.

Cons:

I am not currently using it, but will be transitioning to it very soon.

Used this for almost 20 years loved it at first and before they updated and upgraded horrible since

Comments: ease of use and its familiar

Pros:

Easy to use, and workflow. was great in the beginning but after they upgraded and reorganized the company everything else has gone south

Cons:

Support is rude unhelpful and always says its you system your network or something besides their software and its repeated unresolved issues that keep surfacing. When I orignally purchased it service was great, friendly and efficient. The older version were much better the current version I hate should be the opposite. Original prices and yearly support was great now for what you get it is and have to put up with it is horrible and expensive

I recommend ClienTrax

Pros:

I find the product user friendly, I have been using it for 15 years, I find the service very friendly and helpful. Everything you need for vet business in one program.

Cons:

ClienTrax is not set up for direct payment with insurances for clients

We have used ClienTrax for over 5 years and have been a very satisfied customer since day one.

Pros:

INTEGRATION. ClienTrax Cloud Services is a very valuable offering. Our clients can schedule appointments in real time 24/7/365. So much more that a simple email request for an appointment. The client survey tool is also extremely useful. Additionally, the Merchant Services integration is a time save and a good value. Laboratory and Imaging results are efficiently downloaded into the patient record, putting all information into a well organized chart. The ClienTrax team works hard to keep the program current and provide real problem solving solutions in an ever changing environment. Additionally, the reports generated have all the information needed to make business decisions. There is also the ability to customize reports, when needed.

Cons:

The only con would be to really spend some time thinking about your practice workflow before changing to a new software. There are many useful tips and tools within ClienTrax that can improve practice efficiency when utilized correctly, with prior planning. The only change I would have made would have been spending more time planning our conversion, to better utilize the ClienTrax strengths sooner.

Solid Practice Management Software and Support

Pros:

I love ClienTrax! This program has all the latest features to streamline all of my hospital logistical needs. I'm very happy with the flawless integration with all of my digital and blood equipment as well as outside lab results. My clients comment on how easy it is to make online appointments and I'm thrilled that it happens in real-time. The reminders and client communications are fully automated, set it up and forget it. By using the accounting, payroll, inventory and all the business features, I have more time to concentrate on my patients and clients. Customer service is always there for me and will listen to any improvements or ideas I have. The bottom line is having ClienTrax saves time and money.

Cons:

Perhaps more frequent updates. As with any management software, it does take time to properly set up. Don't take shortcuts.

Inconsistent & Lacks Follow Through

Comments: We had a software system.

Pros:

The basic software is cheaper than many other companies. You get what you pay for though, and it is not worth the hassle.

Cons:

- Constantly needs updating and everytime we updated, we would lose some piece of information. This has been particularly true since they updated to their "newer" version. -Support is very difficult to contact or get a response from. We literally did not get a response from them for MONTHS until we showed up at their booth at a conference. -It is not intuitive or user-friendly. You have to click on a LOT of buttons to get anything done. So anyone new needs a LOT of training to understand the ins and outs of the system just to check someone in or bill them out. - The clock in/out feature will clock your employee in or out each time they log in to put something in a patient file. It reeked havoc on our time sheets and had a serious impact on morale because employees needed to edit their time sheets daily and it caused a lot of frustration.

This is a great product

Comments: Wonderful

Pros:

The software places emphasis on medical records over other factors. For a veterinarian there is not a better program out there.

Cons:

Sending records to specialists are less organized then they appear on the platform

Easy to use , dependable soft ware and great support.

Pros:

Had used Clientrax in previous hospital. Had attempted a different software in new practice but switched back to Clientrax within 2 weeks. The software is easy to learn for new users and every function . Having way too many features as we have found in the other software does complicate matters. We prefer a one step/click to get to where we want to go which Clientrax does.

Cons:

The software is pretty straight forward and some may scoff at its simplicity and may find it a little out dated but for what our practice requires of it and it is quite good enough.

Practice Management Software

Comments: We have had good success with Clientrax

Pros:

Clientrax is very user friendly, with great technical support

Cons:

The updates/upgrades are often times NOT an improvement

Hard to get used to but wonderful once you do!

Pros:

So many features and always new updates and they customer support is like no other. Always get my problem solved and quickly. Always willing to help!

Cons:

Occasionally hard to use or find something but still love it The pros outweigh the cons in this situation

Wonderful Product

Pros:

Easy to set up and use. Customer support is very knowledgeable and helpful.

Cons:

Sometimes there are a few more steps then we would like.

Have used Clientrax over 20 years, easy to use, good support, cost effective, and stays up to date.

Comments: The vendor has negotiated some great integrations with credit card processors.

Pros:

Very Intuitive, quick learning curve for new employees, payroll functions well! Ongoing support, Updated often, very economical yearly maintenance fee!

Cons:

Some updates have to work out glitches, guess that is true for any software. Some laboratories and in-house blood machines don't integrate well.

Customer Service

Comments: The customer service is incredible! I asked about the possibility of getting a handheld scanner to speed up check out for our customers and they were extremely helpful. After I purchased the scanner I wasn't sure how to get it up and running so I emailed them and the Vice President of the company answered my numerous emails and got me up and running and enhanced our customer's experience. Thanks guys!

Pros:

The software is very user friendly.

Cons:

I like everything about this software.

Excellent Software

Pros:

I certainly love everything, firstly is user friendly, the software has everything you need to run efficiently your practice, integration is all and in clientrax you have blood works, pictures, x-rays, etc . They also provides daily icloud recovery back-up system which is extremely helpful and important.

We have been using Clientrax for 20 years. It has grown with our business.

Pros:

I am still learning all the functions the program has to offer. If it isn't available the programmers are willing to listen add it

Cons:

The accounting portion within the program is a little weak. This seems to be something they are working on improving,

Easy to use, great features including fully integrated digital radiography. Excellent tech support.

Pros:

Great features including full integration of radiographs. Robust tracking options, technical support is easy to contact and very responsive to correcting issues that may arise.