WebPT Reviews

Great cloud-based documentation system, but there are some bugs.

Pros:

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Cons:

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

Meets All Your PT Needs

Comments: Over all it was a good experience. I would not be opposed to using it again.

Pros:

Web PT made documentation needs easy and direct even for those new to charting. The templets available to craft notes and documentation requirements is better than other platforms used.

Cons:

I did not like that the Thera bill feature was not all in one platform. Although the two are linked is not very convenient to use another web-based system to submit claims.

Great Program But Could Use Some Improvements!

Comments: It's a great first-time EMR system for companies who are smaller. WebPT was good at assisting you when you needed help and the onboarding was good too.

Pros:

Generally, it is easy to use and was a good transition from having used no EMR prior to WebPT.

Cons:

Lacks a lot of reports and the reports are not user friendly. No intake forms Billing is through a separate program Not very pediatric friendly

Ehhhh, could be better.

Comments: Overall, it got the job done. Not the most user friendly and am glad to have switched to new product.

Pros:

I enjoyed that the patient's check in time was documented for easy reference.

Cons:

Outdated interface. Poor placement of goals when writing daily notes.

WebPT is good BUT expensive!

Comments: Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost.

Pros:

Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.

Cons:

Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.

Warning about WebPT!

Pros:

The scheduling feature and automatic reminder texts/emails.

Cons:

The connection between their partner software (Theraplatform) often omit superbills, so unless you're comparing them both daily, you won't end up submitting all of your claims. This results in missing revenue. When you try to switch clearinghouse companies, they turn off your connection to the original clearinghouse prematurely and piecemeal tasks you need to do before they will start a new connection. This results in very delayed revenue. They are very slow to respond while you sit around and wait for a connection to be made.

Don't use it!! Frequent outages. Poor communication when things are not working.

Comments: Poor. You loose a lot of productivity due to frequent outages.

Pros:

It works like any other EMR. nothing special.

Cons:

Frequent outages. No or poor communication during outage. Everything is an add on. Expensive for what they offer. On average 300+ per clinician.

Declining in value and quality

Comments: Chaotic. Clunky. Once your signed up, it can feel like you are without a safety net when EMR issues arise.

Pros:

The EMR pushes work flow during an evaluation.

Cons:

Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner. Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking. Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business. Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated. Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month.

User Review

Pros:

Ability for all administrators and users to work cohesively in real time and see who made last changes

Cons:

How frequently the server goes out due to volume of users and length it takes to resolve issues.

Less of The Evils, But Still Room for Improvement

Comments: Overall I still like it more than other EMR and documentation systems I have used, but feel there is still plenty of room for improvement.

Pros:

I like the view options between days/weeks at a time. I enjoy how easy it is to locate tabs and input data.

Cons:

I cannot stand the frequent glitches, system outages, and the "smart text" input that erases all typed data (happened to me 4 times today already). It negatively affects the daily workflow, delays documentation significantly and can put a clinician behind all day due to the aforementioned issues.

WebPT User

Pros:

It is relatively easy to learn and train new employees on

Cons:

It is difficult to change anything or go back to fix anything without administrative access. Thus there are a lot of addendums and emails that happen before things are fixed.

WebPT , a good alternative yet costly

Pros:

Great user friendliness, ability to integrate with therabill. The nice part of WebPT appointments is the fact that they are colour coded which is helpful.

Cons:

Better options are available which are cost effective and provide more features at hand

ReissPT LOVES WebPT

Comments: I love WebPT. From [sensitive content hidden] to all the customer service representatives and technicians Thank you ! You make good and useful updates because you listen to your users.

Pros:

I love that all my needs as a private practice owner and as a physical therapist are meet under one roof that is WebPT

Cons:

I would like to track and schedule non insurance. Services Such as wellness or other cash services. Maybe I just don’t know how but I want to set up reminders for those people etc I have to made a chart for the internal payments collection and billing and often I want a one time only option. Call me to discuss

WebPT is a good program.

Comments: Overall, my experience has been slightly above average.I have had a bit of trouble with the fees. I have called and the associate has told me to do one thing but then I call back and I am told to do another.

Pros:

I like that Therabill is integrated into the WebPT platform.

Cons:

I have a few things that I dislike. 1. I very much dislike that SMART PHRASE is unavailable. 2. I dislike that the price of my package increases frequently. 3. I do not like the frequent glitches. For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare. It stops us at 9 and will not allow a daily note on the 9th visit. It demands a Progress note. 4. I do not like that when I have to cancel a client, it disappears from the schedule completely. It makes it difficult for future scheduling for the following week. It would be great if it would just fade out and say "cancel".

The best EMR in Town

Comments: They are willing to assist you, based on your needs

Pros:

The staff are very knowledgeable and informative

Cons:

That you are charged for Therabill and webpt, if it has to be separate, lower the cost

Review

Comments: Web PT has been a vital part of my practice

Pros:

wase of use and its function and practicality

Cons:

HEP app with patients are confusing especially when adding exercises

Fabulous System

Comments: I’m hooked! It has made my clinic run much more smoothly!

Pros:

Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!

Cons:

Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it-

Review

Comments: I like webpt but i would like it to be more malleable to other specialties like occupational therapy.

Pros:

I like that i can verify benefits for the insurances from patients. I also like some of the emr features.

Cons:

I am not able to add in assessments other than using the custom assessment section. I would like to manually enter my own assessments so that it will be easier to create my notes.

User friendly

Comments: very good

Pros:

It's very user friendly, and I can accomplish all of my basic needs.

Cons:

that it costs extra to utilize features such as scheduling and saving documents into an echart

Review - webpt

Comments: I was disappointed with the initial lack of transparency with all the additional cost.

Pros:

Scheduling and insurance maintenance.

Cons:

EMR features and difficulties for our PT.

Not a fan

Comments: Fair. It’s better than some systems but overall I don’t like it.

Pros:

This is used in the clinics I work in and I chose a different EMR for my own personal business bc I like it much better.

Cons:

Notes take too long to write. The system is more user friendly than some systems but there are much better systems available

Administration

Comments: From a therapist prospective, it is easy to use but there are cons.

Pros:

Therapists say it is easy to use. You may scan documents into the program for storage which is helpful. The ability to have a 'comment section' that therapist see when seeing a patient is nice. You can put a unique comment regarding the payer here such as X insurance does not allow X treatment

Cons:

Reports are pitiful. We have to do so much manual work to see what we need to see. Also compliance is very lacking. For example, some insurance contracts allow us to bill the 8 minute rule by unique cpt code per CPT rules (not Medicare/Federal programs which have more restrictive rules with total time Trump). For these commercial contracts if a provider does 12 minutes of 97140, 12 minutes of 97110 and 12 minutes of 97112 we can bill 3 units even through the total time is only 36 minutes. (Please take a Gwenda seminar for all the documentation to show in certain circumstances where this is allowed for non-Medicare non-Federal payers). In order to handle this scenario in WebPT, you must shut off all over-site. If you shut off all over-site, things get crazy. For example, if a therapist accidently logs 30 units instead of 30 minutes, WebPT will now not notify you. The only way to proof before billing to see how many minutes is assigned to each cpt code is to open each an every note and look. There is NO REPORT or billing log that will tell you how many minutes are assigned to each cpt code. That is why I spend 8 hours every two weeks opening each and every note for specific payers to see if units are assigned correctly. I commonly find 22 minutes of 97140 where the therapist assigned 2 units to this. This is overbilling and I have to manually open each note to catch it. Other major software out there can easily handle this scenario. Also, the system will not give cancel/no show rates per each unique provider. We have to manually do this. Also, we can run a great report for Medicare but not for any other payers. For example our state has a unique requirement for rehab agencies in which we have to do recerts more frequently than required by Medicare. We can run a report for Medicare to help track when they are due, but there is not the option to run this same report for other payers in addition to Medicare. It's very frustrating that our info is in there but we can't report on it. In retrospect we wish we would have went with Clinicient, BMS or something else.

Maybe I'm just unlucky

Pros:

It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options.

Cons:

- WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great - Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back. - More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again. - Support hold wait times, more than an hour at times

Webpt for ParkerPT

Comments: We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.

Pros:

The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.

Cons:

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.

Web PT review

Comments: This system is wonderful. We love it. It's detailed and can get a little tedious but is progressively improving.

Pros:

A detailed, thorough system. User friendly, once you get used to where every thing is. Can be accessed anywhere which is huge, as people prefer different forms of documentation (phone, ipad, lap top, etc.) Scheduling is easy Nice overall presentation when notes are done

Cons:

Not geared as well for cash-only clinics regarding. Oftentimes we have patients pay for packages of sessions, and it's hard to divide the payments as they use up their sessions in terms of creating superbills for them. We have to manually input the charges each time, which is time consuming. Payments are located under particular cases, which is great, but a "full summary" of all payments would be appreciated so we can completely monitor, as we also have a chiropractor using the system and we will work together, treating the same patient in the same day. This makes payment tracking complicated sometimes when we have to look back. Also the software doesn't prepare superbills that can directly be sent to patients, so we end up having to manually create them ourselves too. We will store credit card numbers for patients who prefer it, and there isn't an easy way to do this either. This could all be better for the direction health care is going (out-of-network, cash only, etc.). If there was a way to make the calendar more effective like adding daily or weekly notes to it, without it interfering with scheduling, or ways to distinguish various lunch/open/close times during the week, that would make things look more organized as well! Creating customized HIPAA compliant email/intake forms, consent forms, or any general form that we upload and then send to people through webPT, where they can sign on computers and send back directly into their account would be AMAZING. Any way where they can make their profile with medical history would be great, like a portal.