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About Salon Tracker

Designed to enable salons and spas to effectively manage bookings, sales products and improve customer relationships.

Learn more about Salon Tracker

Pros:

Ease of use, customer contact options and online booking.

Cons:

The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.

Salon Tracker ratings

Average score

Ease of Use
4.6
Customer Service
4.8
Features
4.6
Value for Money
4.3

Likelihood to recommend

8.8/10

Salon Tracker has an overall rating of 4.6 out 5 stars based on 63 user reviews on Capterra.

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Filter reviews (63)

Jamelah
Jamelah
Permanent Make Up in UK
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

It’s Simple

5.0 6 years ago

Pros:

I am the least technical person, but salon tracker is so easy to you.

Cons:

There were a couple of small issues initially but the remote assistance is fantastic, so everything got resolved on the spot. There’s not much to fault really.

Ruby
Director in UK
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Love it so far!

4.0 2 years ago

Comments: Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.

Pros:

Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.

Cons:

I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.

Gemma
Director in UK
Cosmetics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

The HideOut

3.0 6 months ago

Comments: It's ok. I have had multiple account managers and it's very limited support within office hours.

Pros:

The ability to see the columns for all staff on a daily, weekly or monthly view.

Cons:

The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.

Salon Tracker Response

3 months ago

Hi Gemma, Thannk you for your feedback. We are always trying to improve the system so getting feedback from our customers is always helpful. We are continuously doing updates to the online features to improve the functionality and appearance of the online system. In order to provide the best service possible, we don't allocate our customers set account managers, if you ever have any questions or queries the best thing to do is to contact our support team either on the support chat through your software or the website or giving us a call on 01133508232. Hope this helps! Leah

Shelley
Beauty Therapist and salon owner in UK
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Excellent service for an excellent system

5.0 3 months ago

Comments: Our experience has been completely hassle free. No question is a stupid question and we never feel like an inconvenience when needing assistance.

Pros:

As a new salon owner, setting up a system to use was very daunting. [sensitive content hidden] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste.

Cons:

Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price

Salon Tracker Response

3 months ago

Hi Shelley. Thank you so much for your lovely review. Here are at Salon Tracker we aim to make the everyday running of a salon as stress free as possible so were happy to know that this is the case for yourself. We look forward to continuing to work with you in the future! Thanks, Leah

Anna
Company Director in UK
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Amazing Team

5.0 5 years ago

Comments: I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry

Pros:

Salon Tracker is a very easy to use system.

Cons:

We use petty cash sometimes, there is no petty cash button, basic cash up

Alfie
Director in UK
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing and helpful

5.0 3 months ago

Comments: I honestly love salon tracker and it has help my business grow so much and help me from day 1.

Pros:

It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints.

Cons:

I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them.

Salon Tracker Response

3 months ago

Hi Alfie, Thank you for your review and kind words. We are glad to hear that you have had a positive experience both with the product and the service provided by the team here. We are always looking at improving and adding new features to the software so I will be sure to pass your suggestions onto the relevant team. Thanks, Leah

Reece
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Brilliant

5.0 7 months ago

Pros:

Easy to use, very simple. Great way of working out time for appointments

Cons:

The salon tracker app isn’t very good. Would like to see a actual app that customers can use to book

Salon Tracker Response

3 months ago

Hi Reece, Thank your for your feedback. I can see that you're on our enterprise package and offer your clients the option of booking online. We currently provide a booking website over an app so you have the option to incorporate your booking link into things such as your social media accounts and any existing websites. We can however personalise this to your salon with your logo and colour scheme and also talk you through how your customers can save this link as a web app on their phone. If you would like to go through this just give us a call on 01133508230! Thanks, Leah

Joanne
Business owner in UK
Cosmetics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Glow Doncaster

4.0 6 months ago

Pros:

It’s was very easy to use and I would recommend it to other businesses

Cons:

Nothing I can think of is bad about salon tracker

Salon Tracker Response

3 months ago

Hi Joanne, Thank you for your review, we appreciate you feedback! Thanks, Leah

Denica
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great package for money

5.0 11 months ago

Comments: Top Quality, always on the end of a phone nothing is to much trouble for them

Pros:

Easy to use and price is very reasonable

Cons:

Nothing can’t say I have a bad word to say about salon tracker

Salon Tracker Response

3 months ago

Hi Denica, Thank you for your lovely review. I am glad to hear that you have had a positive experience with Salon Tracker and the team here! Thanks, Leah

Ogun
Project Manager in UK
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Outstanding

5.0 6 years ago

Comments: Its secure, its safe.
You have full control of what staff do in the salon, reduces theft.

Pros:

The software is very simple and easy to usw, support available when requiered

Cons:

Theres nothing that i dislike about the software.

Kevin
Director in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great software, great support team!

5.0 2 weeks ago New

Comments: I’ve used salon tracker since it hit the market. It’s an important tool for my business which has helped me open further locations. Linked with the T maxx timers it has helped ensure the security of the day to day operation of each salon

Pros:

The software is easy to use, meaning minimal training is needed for new staff members. The support team is amazing. They are patient and helpful even when issues aren't directly related to the software. They’re also proactive in looking for areas of improvement in new releases. Unlike other software I have used salon tracker has constant investment and improvement. The system make the operation of the business a lot more secure which gives confidence when employing new staff members.

Cons:

I don’t really have any negatives as it makes the everyday running of the business much easier and secure. Price wise my package is at the higher end of the scale but again needed so I can manage the software remotely using the HQ

Salon Tracker Response

3 days ago

Hi Kevin- Thank you so much for your review. We appreciate your feedback and are glad you have had such a positive experience with us over the years. We are looking forward to working with you for many years going forward! - Leah

Leoni
Salon owner in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing system

5.0 2 weeks ago New

Comments: Love it, great customer services any problems we just call and they help straight away, could not recommend enough !
LTM boutique 🎀

Pros:

So easy to use , good features at a great cost

Cons:

Nothing we love everything about it, great value and very helpful

Salon Tracker Response

yesterday

Thank you so much for your lovely review! We really appriciate it and are glad to hear that the system us helping you and your salon! - Leah

Anjanette
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

An absolute winner for our tanning salon

5.0 2 years ago

Comments: So happy I decided to go with salon tracker. The whole system works great for our tanning salon. Customer service team are super friendly and always helpful. I do t think I could run the salon efficiently without this system in place. Saves time and money having a system in place with great reporting features. Highly recommend!

Pros:

Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly

Cons:

I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault

Charlotte
Owner in UK
Cosmetics, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Radiance Newark Ltd

5.0 2 years ago

Comments: Great

Pros:

All the help when I need it as the staff is highly trained

Cons:

There is nothing I don't like about it so far

Denise
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

MMV Nails

4.0 4 years ago

Comments: Once trained on the system - which takes a while to master, it has been so valuable in our business of hairdressers, beauty and tanning. The system encompasses all of these aspects and diaries and staff are so easy to keep track of.

Pros:

Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.

Cons:

Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.

Jessica
Salon Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Salon owner

4.0 2 years ago

Comments: Company itself is great, great customer service and setup help

Pros:

Able to track sunbed courses and minutes

Cons:

The cost is very high compared to other salon software. I use it because I can’t find an alternative that tracks sunbed minutes/courses easily

Verified Reviewer
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Salon tracker user

5.0 6 years ago

Comments: Still learning but getting there

Pros:

The software is easy to update and navigate

Cons:

It cant integrate with facebook unless you have 2000 likes

Salon Tracker Response

6 years ago

Hi there and thank you for your kind review of our software services. With regards to the Facebook integration and the 2000 likes rule, this is a new requirement from Facebook themselves and therefore is unfortunately out of our hands. We are working hard to resolve this in a timely manner, however you can still link your online booking URL to your Facebook 'Book Now' button, therefore still allowing clients to be directed to your online booking via the Facebook app. If you are still learning areas of the system and would perhaps like a bit of extra training, please contact our team on 0113 350 8230 or [email protected] where a member of our sales team would love to help! Look forward to hearing from you, Best Wishes, Salon Tracker

Karen
Owner in UK
Used the Software for: 2+ years
Reviewer Source

Easy software to use, excellent customer service

5.0 7 years ago

Pros:

Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!

Cons:

You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?

Salon Tracker Response

7 years ago

Hi Karen, Thank you for your kind review and we're very glad that you and your staff find the system easy to use for your salon management! Just wanted to run over the altering of prices, you can actually edit your current services to update the pricing and also alter these for clients at transaction level as well, which should make things a little easier rather than having to re-add the service. We are happy to arrange a bit of training to show you how to do this if you have some availability? Please email [email protected] with a suitable time and we will be in touch! Many Thanks, Salon Tracker Team

Breece
Salon Owner in UK
Used the Software for: 2+ years
Reviewer Source

Easy, Efficient, Reliable.

4.0 7 years ago

Pros:

Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.

Cons:

It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.

Salon Tracker Response

7 years ago

Hi Breece, I'd like to say a big thank you from myself and the team for taking the time to review Salon Tracker. It is great to hear from one of our long-standing customers and are pleased that you find the software beneficial to your Salon. With regards to the cons stated, these issues can be easily resolved if you upgrade to our subscription package. We can offer you an exclusive offer if you call us on 0113 350 8230 or email: [email protected]. Best wishes, Christie

Michael
Director in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use

4.0 4 years ago

Comments: Good overall experience. They sort problems quickly (but obviously not available weekends) absolutely brilliant during lockdown with the suspension of our account payment. And again was there to get us back open again and 3 months reduced on our monthly payments. This has been a god send as we has a tanning business have missed out on our very busy months.

Pros:

it is easy to use and we can always get good help if we need it

Cons:

We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good

Damian
Manager in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Salon tracker review

4.0 6 years ago

Comments: Easy to get hold of somebody during working hours but if something goes wrong outside of these hours you are a bit stuck

Pros:

It’s is easy to use once you know how and it is very easy to book in our sunbed customers and keep track of their usage and purchases

Cons:

It can crash or freeze from time to time

Salon Tracker Response

6 years ago

Hi Damian. Thank you for your kind review of our software services, we are glad that you find the system easy to use. In regards to the out of hours support, we do have a mailbox for emergencies, in which if you require this service in the future please dial 0113 350 8232 and leave a message. My apologies to hear you are experiencing problems with the system freezing. If this re-occurs please call 0113 350 8232 or email us at [email protected] with your availability and a member of our support team will take a look over your software and perform any recommended updates. Best Wishes, Salon Tracker

Sundeep
Dieector in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Exemplary service as always

5.0 4 years ago

Comments: Fantastic service by [SENSITIVE CONTENT HIDDEN], helped me with setup on a new machine and encountered many issues and the girls took it upon themselves to take responsibility of the task and made sure it was all working correctly and also were very thorough in making sure we were comfortable with all features and services available.

Pros:

Ease of use and very straightforward to manage

Cons:

Nothing a great system and service very easy to use and would recommend

Ciara
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Salon tracker

5.0 2 years ago

Comments: 10/10

Pros:

Easy to use , useful , customer service , value fir money

Cons:

At the moment there is nothing I do not like .

Chris
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The only salon software you need.

5.0 5 years ago

Comments: The ease of customer records for treatments and courses.
During the COVID drama they couldn’t have been more helpful with pausing subscriptions and the a discount when we were able to re-open.
Excellent customer service in challenging times.

Pros:

The ease of use. Great features like fingerprint recognition. Bookings.

Cons:

Nothing so far. Not had any major issues

Chevonne
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A must have !

5.0 5 years ago

Comments: The overall experience with salon tracker has been very positive i would recommend to other buissnesses.

Pros:

The software is easy to use. The customer service is brilliant. They are there to help anytime. The reports part of the software is brilliant to see where your buissness is doing well and where you need to work on.

Cons:

There is not many cons to the software. Somtimes out fingerscanner doesnt pick up the fingerprint straight away but that is seperate hardware not the software.