Fleet Complete Reviews

Usage

Comments: Customer Support is great.

Pros:

Very good reliability. Email reminders are great!!!

Cons:

The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,

Excellent and Invaluable Tool

Comments: Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Pros:

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons:

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Worst app and Technical support ever seen

Comments: Unable to fix multiple problems in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support and still no follow afterward. Just dont do business with them E-V-E-R.

Pros:

Basically, only the ''new Hub''. Nothing more

Cons:

The technology itself is way behind of the competition, the technical support was horrible and incompetent. Unable to fix multiple problem in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support. Just dont do business with them E-V-E-R.

Product Review

Comments: Overall experience is great.

Pros:

Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.

Cons:

Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.

Great GPS Service

Comments: I am able to see our fleet at anytime and we are more accurately tracking.

Pros:

Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.

Cons:

Some of the reporting software is not as simple as I thought

Don't waste your time or money

Comments: Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.

Pros:

Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.

Cons:

The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company

Exactly what I needed

Comments: in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.

Pros:

The program allows me to track my fleet with ease

Cons:

I have not encountered anything i dislike about the program

fleet complete

Comments: Fleet complete works for what it used for .

Pros:

company vehicle tracking was very useful

Cons:

sometimes it was hard to use the program

Buyer beware

Comments: Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.

Pros:

I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.

Cons:

Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

Do not use if you need live tracking!

Comments: Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Pros:

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

Cons:

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

Safety Manager

Comments: Fleet Complete is an excellent company to work with. There fleet complete system is up and growing. They are willing to work thru any and all issues that come up. They will place a team on the issues and even a follow up from the [sensitive content hidden] of the company is heart warming and makes the customer feel great like part of the family. Thank you Fleet Complete for keeping my company fleet safe on the road and look forward to continue the relationship.

Pros:

see overall experience and working directly with the [sensitive content hidden] of the company

Cons:

I do not have any at this time and we are working thru questions

Worth Every Penny, Every Day

Comments: Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Pros:

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons:

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it! But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Still the Most Reliable and Accurate

Comments: Overall, I find the software to meet my expectations for my small fleet. I typically use it to keep track of the hours driven and review reports easily through excel.

Pros:

I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize.

Cons:

The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work.

Difficult to learn

Pros:

The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate.

Cons:

I just don't seem to be able to work the system as easy as I have done with others.

NOT Recommended

Comments: Poor quality product and extremely poor customer service

Pros:

The software is ok if only they can get it to function....

Cons:

I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure.

Works Well for basic needs.

Comments: It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software.

Pros:

we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.

Cons:

i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.

The GPS fleet tracking units worked at best only 50% of the time.

Comments: Not a good experience with this company.

Pros:

The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Cons:

Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Fleet Complete

Comments: Easy to setup and label all vehicles, also like the available access to multiple people.

Pros:

The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.

Cons:

Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.

Fleet Tracking

Comments: Excellent!

Pros:

Cloud based unlimited and automatic 24 hours by 7 Days a week

Cons:

Interface a little difficult to navigate

Great Company

Comments: Great experience Number one company

Pros:

Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.

Cons:

Everything is awesome, the devices are made with a good quality and the signal is great

Landscape Review

Pros:

Allows us to track where the staff has been.

Cons:

lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.

Daily Use

Pros:

Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.

Cons:

Sometimes it seems to take a while to update.

Fleet complete

Comments: It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate assets during the day.

Pros:

It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.

Cons:

The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.

Essential Fleet Management Tool

Comments: There is no better asset tracking option available for the money. Great customer service.

Pros:

Fleet Complete allows me to manage my fleet from anywhere. We have been able to recover many stolen vehicles and assets by using Fleet Complete.

Cons:

The driver ID function gives us trouble and is glitchy.

Great way to Save Time and Worry

Comments: It is a great tool to see where you driver is and how long it takes to get to a job site. It is easy to track and updates quickly. We would recommend Fleet Complete to anyone.

Pros:

It is quick and easy to use. Able to find truck easily and know exactly where it is and when. Updates quickly.

Cons:

I don't have any Cons it is a great product